Sub-processors
LIST OF SUB-PROCESSORS
Effective Date: 24 June, 2025
Previous version of this list, effective until 23 June, 2025 is available here.
Third Party Service Providers
Torq engages third-party service providers to carry out processing activities in order to provide the Services. These Sub-processors are identified below with a description of the purpose of their processing activities, the security measures they implement, and their respective locations.
Torq engages the following Sub-processors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:
Sub-processor Name | Security Measures | Purpose of Data Processing | Data Location |
---|---|---|---|
Google LLC (Google Cloud Provider) | https://cloud.google.com/trust-center/security?hl=en | Data Hosting, including business intelligence | USA or EU |
Amazon Web Services, Inc. | https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html | Data Hosting, including business intelligence | USA or EU |
Torq engages the following Sub-processors to provide certain functionalities within the Services or which otherwise have access to Personal Data Processed through the Services:
Sub-processor Name | Security Measures | Purpose of Data Processing | Data Location |
---|---|---|---|
Zendesk, Inc. | https://www.zendesk.com/trust-center/ | Customer support ticketing | USA |
Atlassian Pty Ltd. | https://www.atlassian.com/legal/security-measures#acesss-control | Customer support ticketing | USA |
Functional Software, Inc. (Sentry) | https://sentry.io/security/ | Error Tracking and performance monitoring for web UI | USA |
Intercom R&D Unlimited Company | https://trust.intercom.com/ | Customer service and communications | USA |
MailGun Technologies, Inc. | https://www.mailgun.com/security/ | Email notification services | USA |
Slack Technologies, LLC | https://slack.com/security-practices | Customer support and communications | USA |
Torq also engages the following third party service providers as Sub-processors to provide certain AI functionalities within the Services, if enabled in Customer’s account:
Sub-processor Name | Security Measures | Purpose of Data Processing | Data Location |
---|---|---|---|
Microsoft, Inc. (Azure OpenAI) | https://azure.microsoft.com/en-us/products/ai-services/openai-service | Large Language Model (LLM) provider | USA or EU |
Google LLC (Vertex AI) | https://cloud.google.com/vertex-ai/docs/general/vertexai-security-controls | Large Language Model (LLM) provider | USA or EU |
OpenAI, L.L.C.(OpenAI) | https://openai.com/security-and-privacy/ | Large Language Model (LLM) provider | USA |
Amazon Web Services, Inc. (Amazon Bedrock) | https://aws.amazon.com/bedrock/security-compliance/ | Large Language Model (LLM) provider | USA or EU |
Torq Affiliates
Torq’s affiliates may process Personal Data to the extent required to provide the Services:
Torq Entity | Location |
---|---|
Torq Technologies Ltd. | Israel |
Torq Technologies Inc. | USA |
Torq Technologies UK Limited | England and Wales |