Sub-processors
LIST OF SUB-PROCESSORS
In order to provide the Services, Torq engages third-party service providers to carry out processing activities that involve access to Personal Data. These Sub-processors are identified below with a description of the purpose of their processing activities, and their respective locations.
Torq engages the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Sub-processor Name | Sub-processor URL | Purpose of Data Processing | Data Location |
|---|---|---|---|
| Google Cloud | https://cloud.google.com | Data Hosting, including business intelligence | USA or EMEA |
Torq engages the following Sub-processors to provide certain other functions of the Services:
| Sub-processor Name | Sub-processor Website | Purpose of Data Processing | Data Location |
|---|---|---|---|
| Zendesk, Inc. | https://www.zendesk.com/ | Customer service and support ticketing | USA |
| SFDC Ireland Limited (Salesforce) | https://www.salesforce.com | Customer relationship management (CRM) platform | EU (Germany) |
| Notion Labs, Inc. | https://www.notion.so/ | Product documentation and project management | USA |
| LearnUpon Ltd. | https://www.learnupon.com/ | Learning Management System (LMS) | EU (Ireland) |
| Functional Software, Inc. (Sentry) | https://www.sentry.io | Error Tracking and performance monitoring for web UI | USA |
| Intercom R&D Unlimited Company | https://www.intercom.com/ | Customer service and communications | USA |
| Planhat, Inc. | https://www.planhat.com/ | Customer success management | USA |
Torq engages the following third party AI providers as Sub-processors to provide certain AI functionalities within the Services, if enabled in Customer’s account:
| Sub-processor Name | Sub-processor Website | Purpose of Data Processing | Data Location |
|---|---|---|---|
| Microsoft, Inc. (Azure OpenAI) | https://azure.microsoft.com/en-us/products/ai-services/openai-service | Large Language Model (LLM) provider | USA |
| Google LLC (Vertex AI) | https://gemini.google.com/ | Large Language Model (LLM) provider | USA |
| OpenAI, L.L.C.(OpenAI) | https://openai.com/ | Large Language Model (LLM) provider | USA |
Torq Affiliates
Torq Technologies Ltd. (Israeli company) and its Affiliate, Torq Technologies Inc. (Delaware corporation) process Personal Data on behalf of one another in order to provide the Services to Torq’s customers, as well as in the course of its business operations.