Sub-Processors
Last updated: 6 August, 2026
Third Party Service Providers
Torq engages third-party service providers to carry out processing activities in order to provide the Services. These Sub-processors are identified below with a description of the purpose of their processing activities, the security measures they implement, and their respective locations.
Torq engages the following Sub-processors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:
| Sub-processor Name | Address | Purpose of Data Processing | Data Location | Security Measures |
| Google Cloud EMEA Limited (Google Cloud Provider) | 70 Sir John Rogerson’s Quay, Dublin 2, Ireland | Data Hosting, incl. business intelligence | USA, EU (Germany), Japan | https://cloud.google.com/trust-center/security?hl=en |
| Amazon Web Services EMEA SARL (AWS) | 38 Avenue John F. Kennedy, L-1855 Luxembourg | Data Hosting, incl. business intelligence | USA, EU (Ireland), Japan | https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html |
Torq engages the following Sub-processors to provide certain functionalities within the Services or which otherwise have access to Personal Data Processed through the Services:
| Sub-processor Name | Address | Purpose of Data Processing | Data Location | Security Measures |
| Zendesk, Inc. | 181 Fremont St. Floor 17 San Francisco CA 94105-2890 USA |
Customer support ticketing | USA | https://www.zendesk.com/trust-center/ |
| Atlassian Pty Ltd. | Level 6, 341 George St. Sydney NSW 2000 Australia |
Customer support ticketing | USA | https://www.atlassian.com/legal/security-measures#acesss-control |
| Functional Software, Inc. (Sentry) | 45 Fremont Street 8th Floor San Francisco CA 94105 USA |
Error Tracking and performance monitoring for web UI | USA | https://sentry.io/security/ |
| Intercom R&D Unlimited Company | 2nd Floor, Stephen Crt. 18-21 St. Stephen’s Green Dublin 2 Republic of Ireland |
Customer service & communications | USA | https://trust.intercom.com/ |
| MailGun Technologies, Inc. | 112 E Pecan St Suite 1135 San Antonio TX 78205 USA |
Email notification services | USA | https://www.mailgun.com/security/ |
| Elasticsearch BV | Keizersgracht 281 1016 ED Amsterdam Netherlands |
Search functionality | USA, EU (Germany), Japan | https://www.elastic.co/docs/deploy-manage/security |
| Slack Technologies, LLC | 415 Mission Street 3rd Floor San Francisco CA 94105 USA |
Customer support & communications | USA | https://slack.com/security-practices |
| Microsoft Corporation (Teams) | One Microsoft Way Redmond WA 98052 USA |
Customer support and communications | USA | https://learn.microsoft.com/en-us/microsoftteams/teams-security-guide |
| Zoom Communications Inc. | 55 Almaden Blvd, 6th Floor, San Jose, California 95113, USA | Customer support and communications | USA | https://www.zoom.com/en/trust/security/ |
| ReversingLabs International GmbH | 283 Seefeldstrasse, CH8008 Zurich Switzerland |
Threat intelligence provider | USA | https://www.reversinglabs.com/ |
Torq also engages the following third party service providers as Sub-processors to provide certain AI functionalities within the Services, if enabled in Customer’s account:
| Sub-processor Name | Address | Purpose of Data Processing | Data Location | Security Measures |
| Microsoft Corporation (Azure OpenAI) | One Microsoft Way Redmond WA 98052 USA |
AI model provider | USA, EU (France and Sweden), Japan | https://azure.microsoft.com/en-us/products/ai-services/openai-service |
| Google Cloud EMEA Limited (Vertex AI) | 70 Sir John Rogerson’s Quay, Dublin 2, Ireland | AI model provider | USA, EU (Germany), Japan | https://cloud.google.com/vertex-ai/docs/general/vertexai-security-controls |
| OpenAI Ireland Limited (OpenAI) | One Burlington Plaza, Burlington Road, Dublin 4, Ireland | AI model provider – for personal data subject to EU GDPR or Swiss FADP | EU | https://openai.com/security-and-privacy/ |
| OpenAI OpCo, L.L.C.(OpenAI) | 3180 18th Street Suite 100 San Francisco CA 94110 USA |
AI model provider – for personal data not subject to EU GDPR or Swiss FADP | USA, Japan | https://openai.com/security-and-privacy/ |
| Amazon Web Services EMEA SARL (AWS Bedrock) | 38 Avenue John F. Kennedy, L-1855 Luxembourg | AI model provider | USA, EU (Ireland), Japan | https://aws.amazon.com/bedrock/security-compliance/ |
Torq Affiliates
Torq’s Affiliates may process Personal Data to the extent required to provide technical and operational support services to customers.
| Torq Entity | Data Processing Location |
| Torq Technologies Ltd. | Israel, EU (Poland) |
| Torq Technologies Inc. | US, Costa Rica |
| Torq Technologies UK Limited | United Kingdom |
