Solutions for
IT Ops Teams

Torq is the autonomous operations platform that bridges the gap between IT Operations and Security Operations — reducing friction between siloed teams, eliminating handoff errors, and accelerating operations without compromising security.

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Up to 99.99%
Workflow execution reliability

3-5x
IT tickets auto-remediated

Up to 90%
Daily automation workflows running on Torq

IT Operations teams are under immense pressure to accelerate business innovation, while keeping the lights on — across every device, app, network, and identity.

In the world of constant threat and cloud complexity, siloed operations are the single greatest liability to a modern cloud-first enterprise that requires both speed and security.

Need for Speed

Operational acceleration often sacrifices risk reduction, leading to conflicting priorities between IT and SecOps

Ticket Fatigue

Manual, repetitive IT provisioning and approvals

Slow SLAs

Backlog of end user requests and help desk tickets

Tool Sprawl

Siloed tools, disconnected data, and unclear ownership

The Solution: Autonomous IT Operations

By combining Torq Hyperautomation™ with agentic AI, Torq unifies SecOps and ITOps — eliminating noise, accelerating operations, and securely automating end-to-end IT workflows.

Event & Requests Ingestion

Self-Service Chatbots

Interactive Web Forms

Change Management Reviews

Reporting on IT Ops Metrics

Enterprise-Grade Security Architecture 

Event & Requests Ingestion

Torq connects to a wide range of sources using webhooks, APIs, and IMAP / SMTP triggers to ingest event data from any source imaginable — such as ServiceNow or Jira, HRIS (i.e. Workday), IAM (i.e. Okta, Entra), collaboration (i.e. Slack, Teams), MDM, Cloud, and Infrastructure solutions. This ensures Torq can ingest event data of any kind — from tickets, form fills, chat commands, or API calls — in real time to kick off Hyperautomated workflows the moment a request arrives.

Self-Service Chatbots

Torq integrates chatbots with instant messaging platforms — such as Slack, Microsoft Teams, Discord, Zoom, and more — to provide timely service of common helpdesk requests. This can include password resets, Just-in-Time (JIT) access for escalated admin privileges, or other common IT requests that can be handled automatically without constant back-and-forth requests between end users and IT admins.

Interactive Web Forms

Use Torq Interact to send and create secure and interactive web pages and web forms that collect data, log answers, provide information, upload or download files, and propel workflows forward according to the responses received. Torq Interact allows multiple analysts to make parallel decisions quickly, improving response times, and enriching the end user’s experience.

Change Management Reviews

An out-of-the-box operational change management review lifecycle is supported with dedicated roles and processes — perfect for change, access, and configuration workflows that must be auditable for compliance regulation purposes. This enables peer validation, audit readiness, and consistent procedures across teams.

Reporting on IT Ops Metrics

IT Operations teams can use out-of-the-box reporting templates or build their own dashboards using various custom widget types, with drill-down capabilities for operational detail. Metrics track first-contact resolution, backlog burn-down, SLA adherence, or request volume by source, supporting continuous optimization and helping organizations measure quantitative ROI on the business’s operational efficiency.

Enterprise-Grade Security Architecture 

The Torq platform was designed with a security mindset from the ground up — an AI-native platform underpinned by a zero-trust architecture, scalable infrastructure, and immutable agentic reasoning that complies with industry standard regulations (SOC 2 Type II, GDPR, HIPAA, and ISO-27001) so IT operations can move swiftly without sacrificing security.

Benefits of Hyperautomating IT Operations

Bridge the Gap

Enterprises can no longer afford the visibility gaps, manual handoffs, and miscommunications from siloed security and IT operations. Torq Hyperautomation™’s limitless integrations provide a unified platform connecting all business-critical systems — from Security, IT, DevOps, to even HR.

Velocity Without Vulnerability

Automation should accelerate your business, not increase your attack surface. As enterprises automate more critical IT processes, the security guardrails of the platform itself become paramount. For example, a workflow that leverages AI Agents to communicate with end users, providing just-in-time access to sensitive data or performing privilege access actions, cannot be built on a flimsy foundation.

Predictive Operations

The future of operations is not just about automating what humans do today — it’s about enabling systems to analyze, predict, and act autonomously on complex data, so humans can take cross-functional action faster and more precisely.

IT Operations Use Cases

Employee Onboarding & Offboarding

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Just-In-Time (JIT) Access

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Self-Service Employee Chatbots

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Cross-Team Collaboration

IT Operations teams rarely work alone. Torq bridges IT, security, and cloud teams—enabling cross-functional response to complex incidents.

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Ready to Automate… Everything?

See how Torq HyperSOC™ can transform your security operations in days.

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See Torq in Action

Get a demo to see how Torq helps you harness AI in the SOC to detect, prioritize, and respond to threats faster.

Is your security team ready to automate more, faster?