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Case management for modern SOCs can be a maze of endless alerts, overwhelming data, and intense pressure. Legacy solutions often exacerbate these issues with rigid workflows, limited automation capabilities, and a lack of real-time adaptability, leaving teams ill-equipped to handle the growing complexity of threats. The volume of cases, manual workflows, and processes leave analysts overwhelmed, exhausted, and struggling to keep pace. Traditional approaches just don’t cut it and leave teams feeling stuck in a constant state of frustration.
Applying Agentic AI to Case Management
Torq HyperSOC is an AI-driven case management solution crafted by industry veterans with decades of experience leading SOC transformations and developing cutting-edge security solutions. With a deep understanding of operational pain points, Torq built a robust platform to address these challenges. By Hyperautomating mundane, time-consuming case management tasks, Torq’s system of AI Agents acts as a reliable team of analysts who never tire.
This AI-driven approach to case management cuts through the noise, prioritizes what truly matters, and speeds up the entire security operations lifecycle so human analysts can redirect their energy toward strategic thinking and complex investigations.
Torq’s Agentic AI, combined with the power of Hyperautomation, turns traditional case management chaos into a coordinated, manageable effort.
Here’s How:
Socrates, the AI SOC Analyst
Socrates, Torq’s AI SOC Analyst, follows your organization’s established runbooks and remediation protocols to orchestrate critical tasks such as endpoint quarantines and account lockdowns. Socrates analyzes historical case data, enriches cases with third-party threat intelligence, and autonomously handles 95% of Tier-1 cases.
For critical cases that do require human-in-the-loop remediation, Socrates coordinates your subject matter experts, escalates cases through the appropriate collaboration channels, and eliminates operational silos to streamline decision-making.
This seamless integration of Agentic AI into the DNA of your case management strategy ensures swift and coordinated responses, so nothing slips through the cracks, like having a trusted colleague who never sleeps and is always ready to jump in and handle the heavy lifting at machine speed.
AI-Generated Case Summaries
With so many incidents to handle, digging through endless lines of raw data can be overwhelming — especially when time is of the essence. Through AI-generated case summaries, Torq’s Case Management Agent distills intricate datasets into concise, actionable insights.
These AI case summaries quickly give analysts the essence of complex incidents without having to sift through mountains of logs, IOCs, and other event data linked to the case. By organizing and contextualizing case details into a consistent structure — i.e., “what”, “when”, “impact”, and “key indicators” — these summaries drastically reduce the time it takes for a human analyst to get caught up and take decisive response action, especially in situations like SOC shift transfers. It’s like having a seasoned mentor beside you, simplifying complicated cases so anyone, from a Tier-1 to a Tier-3 analyst, can make high-impact decisions more quickly and confidently.
Event Ingestion and Correlation
Imagine a security tool that consolidates over 300 data sources. Torq HyperSOC does just that. It gathers massive amounts of information in seconds and synthesizes data from your SIEM, EDR, IAM, and more while creating contextual cases at scale — without impacting the availability or usability of the case management platform.
This intelligent aggregation not only speeds up the discovery of threats but also dynamically updates existing cases as incidents unfold. AI-driven case management prioritizes what matters, filtering out the noise so analysts can focus on pressing issues without being bogged down by irrelevant data.
Achieving Autonomous Case Management
By combining Agentic AI with a powerful Hyperautomation engine, applied to a purpose-built case management platform, Torq HyperSOC automates routine triage and remediation processes with surgical precision.
Consider a simple but common headache of handling phishing responses. Torq’s AI swiftly analyzes suspicious emails, flags malicious links, and employs URL sandboxing to neutralize threats within seconds. Torq also automates account remediation, ensuring that compromised accounts are contained quickly to prevent further damage. By doing so, Torq frees up analysts to concentrate on more complex, high-stakes challenges, reducing manual workload and minimizing fatigue.
What Does AI Case Management Mean for the Future of Security Operations?
Torq’s AI-driven case management capabilities remove security teams from a constant reactive mode. It does so by leveraging historical data and real-time analysis to detect anomalies that might signal trouble ahead. Maybe a sneaky vulnerability is lurking in your network, or a misconfiguration is about to open the door to bad actors — AI can spot these issues instantly, sometimes even before anyone else does.
By embedding AI into every case management stage, Torq HyperSOC transforms security teams’ operations, enabling human analysts to step in only when their experience is truly needed. Tasks that once took days are done in seconds, human errors shrink, and teams can finally breathe a little easier knowing the Autonomous SOC is within their reach.
Curious how this works in action? Schedule a demo and see firsthand how AI case management can speed up SOC operations, reduce stress, and make dealing with cybersecurity threats more manageable.
