Deepwatch Maximizes MDR Customers’ ROI By Hyperautomating Global Security Infrastructure

The Problem: Legacy SOAR Couldn’t Scale

Deepwatch, the leading managed security platform for the cyber resilient enterprise, stands out from the managed detection and response (MDR) crowd by offering a holistic approach to security that not only addresses immediate threats but also focuses on long-term security program enhancement.

Neil Humphrey, VP of Market Strategy at Deepwatch

Legacy SOAR couldn’t scale: Deepwatch was growing fast and needed a way to enhance the precision of their threat response and connect their entire security infrastructure stack for autonomous security operations at scale. Their legacy SOAR was failing on all fronts.

Needed a way to simplify cloud complexity: One of Deepwatch’s key value props is their ability to help customers “make sense of all the tools they accumulate,” especially as everything’s being created, managed, and stored in the cloud, says Micah Donald, Sr. Director of Solutions Engineering at Deepwatch. To support this mission, Deepwatch was looking for a way to help customers consolidate their security solutions in the cloud more easily.

The Solution: Hyperautomation Unlocks Speed and Efficiency Unachievable with Legacy SOAR

To further enhance the Deepwatch Platform and its MDR capabilities, Deepwatch standardized on the Torq Security Hyperautomation platform across their global security infrastructure.

Torq Hyperautomation enables Deepwatch’s security professionals to rapidly create and deploy complex workflows more than 10X faster than legacy SOAR.

Out-of-the-box integrations and “on the fly” workflow building: The simplicity of Torq’s integrations and the speed and flexibility at which Deepwatch can now build workflows has been game changing. Micah Donald shares: ”I don’t think it’s any mystery. We’ve come from legacy SOAR to Hyperautomation and what we’ve been able to build and the environment we now give to our analysts to be able to do what they do I don’t think would have ever been achievable with legacy SOAR.”

AI as a unifying factor: Neal Humphrey, VP of Market Strategy at Deepwatch knew that “AI can really help us unify all these different systems and present [insights] in a consumable, understandable way back to our customer”. Deepwatch leverages Torq’s AI capabilities for auto-analyzing cybersecurity incidents, making strategic responses, and informing immediate and long-term defensive measures.

“Unparalleled support”: Torq’s advantages for Deepwatch extend beyond the technology itself — they’ve also felt a level of support and partnership from Torq that is unmatched by any other security vendor. Micah Donald shares,“I’ve never felt this supported with any other tool I’ve had the privilege of managing”.

The Torq Impact: Every Automation is “Just a Workflow Away”

Accelerated analysis, triage, validation, and response: Deepwatch leverages Torq Hyperautomation’s capabilities to expedite analysis and triage and automate over 90% of Tier 1 and Tier 2 tasks, leading to faster case validation and response times. Torq’s AI-powered tools empower the Deepwatch team with both immediate and lasting defenses, earning the trust of their SOC analysts who rely on Torq’s consistent, intelligent automation to enhance their work.

Streamlined customer onboarding: Torq Hyperautomation has also streamlined the “living, breathing” customer onboarding process for Deepwatch, allowing them to iteratively make the process more efficient. Thanks to Torq’s flexible design, Deepwatch can create workflows on demand, addressing needs from infrastructure setup to data integration with ease.

Enhanced productivity: Through hyperautomated, end-to-end processes, Deepwatch’s team achieves unprecedented efficiency in incident and alert responses. Torq enables Deepwatch to consolidate critical information and minimize repetitive tasks, boosting productivity and expediting quality analysis.

Elevated customer experience and outcomes: Torq Hyperautomation enables Deepwatch to focus more directly on their customers by streamlining routine processes, freeing up valuable time and resources. According to Micah Donald, “Torq has really allowed us to set our processes apart and do a lot of interesting things in a very short time, which leads to better customer outcomes, faster outcomes, quality outcomes, which is exactly what all of our customers deserve.”

Faster innovation and automation — meaning better ROI for customers: Leveraging Torq’s low-code/no-code/full-code capabilities, Deepwatch delivers new features and automations at unmatched speeds. Together, Deepwatch and Torq equip organizations to respond to threats in real-time, combining the precision of Torq’s hyperautomation with Deepwatch’s expert guidance and robust platform.

The Future: Efficiency Gains Across the Business

Deepwatch is exploring expanding Torq’s Hyperautomation capabilities into other territories of the business as a way to enhance internal operations and improve overall efficiency.

Micah Donald shares, “Because it’s not traditional SOAR — it’s Hyperautomation — we’re able to do a lot more than just security with the tool. This is extremely impactful for not just the security product we deliver to our customers, but how we operate internally and how we’re able to make even simple business processes more effective and efficient.”