What’s New With Torq: November 2024

As we close out 2024, Torq is rolling out powerful new updates to help security teams start the new year with even greater efficiency and impact. These recent enhancements are designed to streamline operations, boost productivity, and support seamless collaboration.

Here’s a look at the latest features set to transform your security operations.

AI Workflow Builder: Build Workflows in Seconds

AI Workflow Builder enables any security team to quickly create powerful, automated workflows, no coding required. Just describe your workflow in natural language, and AI will generate a fully functional, customizable workflow in seconds. Choose from over 4,000 pre-built actions and 300 integrations to tailor workflows to your security needs, freeing your team to focus on strategy, not setup.

AI Workflow Builder goes beyond the template library by offering fast, flexible automation that meets your organization’s unique security requirements without extensive manual configuration.

Case Management: Accelerating Analysts and Team Leads

We’ve significantly upgraded Torq’s Case Management capabilities to provide more control and flexibility in handling security incidents.

You’ll find the following enhancements:

• Create Cases from JSON Objects: This new step offers greater flexibility than the standard Create a Case step, allowing you to define additional attributes like custom fields, custom SLA timers, quick actions, and runbooks within a JSON object.
• Configure Torq HyperSOC Case Settings: Adjust the auto-refresh interval for the Cases page and enable the option to mark notes and comments as public.
• Granular Permission Controls: Create custom analyst roles without deletion permissions, ensuring only authorized team members can delete cases.
• Case Note Improvements: For your subsequent work of art, we’ve increased the character limit to 65,000, added easy image resizing with aspect ratio preservation, and added an option to view full-size images. 
• Bulk Update Cases’ Custom Fields: Use the Input mode dropdown to select whether to update a single field or multiple fields. For multiple fields, provide the key-value pairs in JSON format.

These new additions enable teams to handle incidents faster and more efficiently, from routine alerts to complex, large-scale security events. On to the next!

Interact: Bridge the Gap Between Security and Business

Torq Interact has become the central hub for cross-organizational security collaboration and automation. Now, you can create a portal interface for your internal organization’s end users. This seamless interface enables users to interact with and execute Torq Interact workflows, enhancing operational efficiency through cross-organizational process execution for streamlined, automated actions and real-time data access.

Additional Enhancements

• Import or Export Workflows with Custom Steps and Integrations: Easily share and replicate your custom workflows across different environments, including custom steps and integrations.
• Eliminate Reliance on User Presence with Service API Keys: Create a Service API key to remove your workspace’s dependence on individual user presence. Unlike private API keys, which can break if a user is removed from a workspace, Service API keys are associated with the workspace itself and can be created by workspace owners.
• New Integrations and Templates: Torq constantly expands the library of integrations and templates. Check out the latest additions in the October Digest.

Watch this space for more updates as Torq continues to transform security automation.