Contents
Get a Personalized Demo
See how Torq harnesses AI in your SOC to investigate, prioritize, and respond to threats faster.
REV’d Up is our series on the partners we team up with to help customers modernize their security operations — the resellers, distributors, GSIs, and MSSPs in Torq REV (Revenue Enablement Velocity), our channel partner program. Each post shares a partner’s perspective: who they are, the customer problems they focus on, and how we work together to solve them.
First up: GuidePoint Security.
It’s a fitting place to start. Security teams are stretched thin, facing rising alert volumes and threats that move faster than manual processes can handle. Helping customers navigate that and reach the outcomes they need is exactly the kind of work GuidePoint focuses on.
Meet GuidePoint Security
GuidePoint Security works with organizations of every size, from a few hundred employees up through Fortune 100 companies. Its approach is deliberately vendor-objective: the firm evaluates a wide range of security technologies so it can recommend what best fits a customer’s environment and goals. That work is backed by a team of certified engineers, architects, and consultants.
GuidePoint and Torq bring complementary strengths to the table. GuidePoint provides advisory and services expertise to help customers assess, deploy, and operationalize security technology, and the Torq AI SOC Platform gives them agentic AI and automation across the threat lifecycle, from triage through investigation and response, with analysts in the loop for decisions that require human judgment. Working together, the focus is the same: helping customers reach the security outcomes they’re after.
That partnership mindset is what Mateo Gutierrez, Senior Account Executive at Guidepoint, keeps coming back to. “It’s not just here you go, see you later,” Gutierrez said. “It’s much more of a true partnership with our customers: step by step, how is this going to impact your roadmap over the next three to five years, and how do we help you get there?”
Gutierrez is candid that customers face a lot of complexity, and they lean on GuidePoint for the expertise to work through it.
Focused on Customer Outcomes
Many security teams are fielding more alerts than they can clear and running more tools than they have the headcount to operate. Working together, GuidePoint and Torq help customers operationalize their existing resources so their teams can respond faster and focus on the work that matters most.
“Security teams have been underwater for a long time,” Gutierrez said. “When you can accelerate and automate the threat detection, investigation, and response lifecycle, organizations reach the outcomes they’re after without exhausting their resources.”
For GuidePoint, much of the value is in helping customers get more out of what they’ve already invested in. “So much of our job is helping customers operationalize what they’ve already bought,” Gutierrez said, “and get mean time to respond and mean time to resolve down from days to, hopefully, minutes.”
That time-to-outcome is what customers care about most. “What customers really care about is the ROI from a time perspective,” Gutierrez said. “How much investigation and containment can happen before a human even has to step in?”
As an example of what that can look like, a Torq live demo resolved an incident that would normally take two to three days start to finish in 15 minutes or less, with several integrations handling containment automatically.
Support That Continues After Go-Live
GuidePoint doesn’t hand customers a platform and walk away. They back the partnership with a technical bench that keeps tuning the deployment after go-live. “We have people who can support it from a services standpoint and continuously fine-tune it to reach those outcomes,” Gutierrez said. Because GuidePoint often helped the customer select the tools involved, it’s well positioned to bring everything together for them. “It’s lockstep,” he said.
Customers are modernizing their security operations, whether their partner leads that conversation or not, and GuidePoint is choosing to lead it. “I only see this partnership [with Torq] growing,” Gutierrez added. “It comes up in more and more of our customer conversations.”
Interested in partnering with Torq to solve customer challenges?
