How to Save Your SOC Analysts From Alert Fatigue

SecOps teams face an unyielding barrage of security signals raised by various systems and tools. It’s estimated that 56% of large companies receive 1,000 or more alerts per day

SOC analysts are expected to wade through these alerts and determine which ones are important, which are low priority, and which are imperative. 

According to IDC, 83% of cybersecurity employees say they’re struggling to cope with the overwhelming alert volume. Meanwhile, 30% of alerts are ignored or go uninvestigated due to security teams of all sizes struggling with alert fatigue, leaving the door open to potential threats that can adversely affect the organization.

Legacy SOAR: The #1 Cause of Alert Fatigue

The leading cause of alert fatigue is legacy SOAR’s flawed approach to alert prioritization. It treats every event as an incident and depends on inflexible SIEM-based event pipelines for the critical tasks of noise reduction and data enrichment. Further, SOAR requires significant costs for processing additional signals and automating subsequent follow up. And because SOAR relies primarily on on-premise architecture, its scalability is crippled, further increasing costs and hindering integration of modern security tools.

Legacy’s SOAR’s downsides include:

  • Difficulty finding useful information and managing vulnerabilities
  • Slower time to identify and respond to actual threats
  • Higher rates of SOC analyst burnout, which drives attrition

How a Hyperautomated SOC Eliminates Alert Fatigue

Torq Hyperautomation can process event volume orders of magnitude larger and faster than legacy SOAR, and has more flexible capabilities to filter, enrich, correlate, and aggregate events for automation processing. A Torq Hyperautomation-driven SOC is built on an event-driven architecture and offers easy workflow automation to sift through the noise, close out false positives more quickly, and prioritize responses more efficiently.

Torq also offers horizontal scalability to support a vast amount of processes and automatically parses all data, while SOAR requires manually selecting and mapping fields.

In addition, Torq offers more flexibility with trigger conditions, including templates. This means multiple triggers look at the same event and can launch a variety of different workflows dynamically. 

A Torq Hyperautomation-based SOC helps eliminate alert fatigue and frees SOC analysts from the endless, resource-draining game of event whack-a-mole SOAR is known for. With Torq, alerts are prioritized, enriched, and contextualized, and 95% of Tier-1 tasks are hyperautomated, so SOC analysts can focus their attention on only significant alerts and incidents without being bogged down by noise.

See how a hyperautomated SOC can eliminate alert fatigue. Get a demo.