What's New?

You can now create and manage dashboards in the Organization Management space to make them available across all or selected workspaces. This enables you to build dashboards once and maintain them in one place without needing to recreate them in each workspace.

Case search just got smarter with the free-text search now also searching in case notes. Match-location chips highlight where matches occur and let you quickly filter—so you can find the right case faster.

We've released Step Runner v26.03.8. See the list of additions, improvements, and fixes to determine whether you should update your Runners.

The Cases Dashboards page has a fresh new look. Changes include updated colors across all charts and widgets, and an improved widget creation experience with a new layout.

We've introduced new steps and improvements for new and existing integrations, as well as new templates. For full details, check out the complete digest.

You can now add test pads to your workflow canvas to experiment with steps. This allows you to brainstorm, collaborate, and iterate without affecting the main production workflow.

AI agent tools can now run on remote runners, allowing execution inside on-premises systems or restricted network environments. This enables agents to interact securely with internal infrastructure while preserving the familiar Torq workflow interface and full visibility into execution status and logs.

We've released Step Runner v26.02.19. See the list of additions, improvements, and fixes to determine whether you should update your Runners.

You can now control dashboard visibility for the dashboards in your workspace. This enables you to expose specific dashboards to a subset of users and enforce least privileged access.

Innovation at Torq never stands still — and now it’s even easier to keep up.

Introducing the Product Spotlight, a quick roundup of the latest Torq updates. This release covers Q4 new capabilities in automation and case management, with scannable intros so you can instantly see what’s new and why it matters.
The full edition is available in the Knowledge Base.

You can now enhance your reports by selecting different types of predefined ranges for the Time range dashboard filter, such as Previous week, Year to date, and Past 1 year.

This allows you to quickly compare previous periods and review yearly trends faster and more consistently.

We've released Step Runner v26.02.3. See the list of additions, improvements, and fixes to determine whether you should update your Runners.

Add an optional Output JSON Schema to AI Agents to enforce strict, machine-readable responses that conform to the JSON Schema specification, ensuring predictable structure, reliable parsing, and seamless downstream consumption.

Add MCP tools to Torq AI Agents to enable seamless discovery and invocation of vendor-defined capabilities, no manual API integration required. By acting as MCP clients, agents can reason over and use tools exposed by supported MCP servers directly in workflows, simplifying integrations with modern security platforms.

You can now use Row Selection and Editable Table input elements to let end users select rows or edit values in table-type workspace variables directly within an Interaction. This extends the existing static Table capability with controlled, auditable user input, making it easier to collect structured data and guide human decisions.

Your Cases page just got cleaner, with more control over which cases you see—giving you faster access to the cases that matter most.

Create private or public views to control which cases you see, and align teams around shared priorities.

Spend less time configuring filters and more time investigating, prioritizing, and resolving cases with confidence.

Torq AI Agents bring task-driven decision-making into workflows, allowing you to place Agents where decisions are needed, define their tasks in plain language, and equip them with the tools required to take action in real time. Every run is fully transparent and auditable, with live Action Flow streaming, clear rationales reasoning, and preserved logs so teams can trust and verify Agent behavior.

With Bring Your Own Subscription (BYOS), prebuilt Agent templates, reusable custom Agents, and AI tools that enhance Agent capabilities, you can choose the models and configurations that best fit your performance, cost, and governance needs.

Learn by doing: AI Agents course

We've introduced new steps and improvements for new and existing integrations, as well as new templates. For full details, check out the complete digest.

Within the Step Runner deployment wizard, you can now choose whether to pull container images from Torq's managed registry or a private registry.

Pulling vetted images from private registries helps meet compliance requirements, improves multi-region performance, and enhances security by reducing the attack surface.

You can now set a default integration instance so Torq automatically selects the correct integration whenever it’s used in workflow steps. This removes repetitive setup, speeds up configuration, and reduces errors, especially when the same integration is used across many workflows.