What's New?

We've introduced new integrations for Clutch Security, CrowdStrike Identity Protection, and NetBox, along with new steps for existing integrations. For full details, check out the complete digest.

You can now create table workspace variables by specifying the table columns in JSON format. This approach enables dynamic table schema definition, either by retrieving it from existing tables or a centralized source such as a workspace variable.
For example, this option is helpful for replicating tables across workspaces.

Use the Create a Workspace Variable step, switch to JSON mode, and specify the table schema using one of these methods:

1. From Workflow Context: Define the table schema using the workflow context, such as the output from a previous Get a Workspace Variable step that was used to retrieve the schema of an existing table.
2. Custom JSON Format: Manually specify the table schema in JSON format.

More information is available in the knowledge base.

When importing a workflow with nested workflows into your workspace, conflicts may arise if workflows with identical names already exist. You can now choose Override original alongside other conflict resolution methods:

• Keep original: Retain the existing workflows as they are. The imported workflow is added as a duplicate, referencing existing nested workflows.
• Override original: Replace the existing workflows with the imported versions.
• Duplicate: Create duplicates of any nested workflows and update the imported parent workflow to reference the duplicates.

Automate imports using the Import a workflow step, which defaults to Keep original for conflict handling. Add the Conflict handling mode optional step parameter to select Override original or Duplicate.

For more details, refer to our Knowledge Base.

Gain real-time visibility of users actively viewing a case, available in both the case quick and expanded views. When incidents require teamwork, knowing who is actively engaged with a case enhances coordination and reduces duplicated efforts. Real-time visibility of case viewers fosters better collaboration, ensures timely communication, and leads to faster, more efficient case resolutions.

We've introduced new integrations for Autotask, Jamf Protect, SecurityScorecard, and Wazuh, along with new steps for existing integrations, various enhancements, and new templates. For full details, check out the complete digest.

We've introduced new integrations for Cyera, FIRST, and SSLLabs, along with new steps for existing integrations, various enhancements, and new templates. For full details, check out the complete digest.

Want even more streamlined automation? Use Torq's new Deduplicate Operator! Effortlessly handle burst events, recurring reports, repeated indicators, and more without clogging up your workflows.

The Deduplicate Operator automatically identifies and processes duplicate entries across workflow executions, based on your specified criteria and time range. The operator helps avoid repetitive input, allowing you to consolidate repeated trigger events, prevent duplicate case creation, streamline records, and more!

Say goodbye to data clutter and hello to a cleaner, more powerful automation experience with Torq!

Case management settings are now centralized in the Settings > Cases page, simplifying customization to align with your organization’s specific needs.

We’ve introduced three new settings:

• Categories: Manage categories for accurate case classification.
• Resolution Reasons: Manage the reasons analysts can specify when resolving or closing cases.
• States: Create custom states and edit the default ones for accurate tracking.

More details can be found in our knowledge base.

As all workflow builders know, building custom steps with Torq's Step Builder (and other customizing options) is an innovative and flexible way to meet your organization's specific needs. Now, when importing and exporting a workflow containing custom steps or integrations, those steps/integrations will also be added and available within the destination workspace.

We've introduced new integrations for Absolute Software, Check Point Harmony Mobile, EchoTrail, Gytpol, incident.io, IOCParser, Mitiga, oomnitza, Polarity, PostgreSQL, Pulsedive, and TruSTAR, along with new steps for existing integrations, various enhancements, and new templates. For full details, check out the complete digest.

We've enhanced the notes experience in cases with these updates:

• Increased character limit to 65,000.
• Added easy image resizing with aspect ratio preservation and an option to view images at full size.

More information about notes in cases is available in our knowledge base.

Introducing the Data Transformation Operator! Processing large amounts of data to create consistent and navigable output can be overwhelming, so Torq's Data Transformation Operator is here to help! Give instructions in natural language to generate JQ code on any JSON input.

Data Transformation supports mapping and extraction, converting data types, math functions, and more! As with all Torq operators, its use is intuitive for builders of all levels - coders and non-coders alike.

So what are you waiting for? Go transform your data - and your automations - now!
​
If you do not see the new Data Transformation operator, it may be because your organization opted out of Torq AI features. Please contact Torq support if you have not opted out and still do not see the feature.

Case management settings are now centralized in the Settings > Cases page, simplifying customization to align with your organization’s specific needs.

Available settings (with more coming soon) include:

• Auto Refresh: Adjust the auto-refresh interval for the Cases page.
• Public Notes/Comments: Enable the option to mark notes and comments as public.

More details can be found in our knowledge base.

Torq Interact has just expanded its capabilities! Now, you can create a portal interface for your internal organization end users. Easily present users with a seamless interface to access and execute Torq Interact workflows. Enhance operational efficiency by leveraging cross-organizational portals for streamlined, automated actions and real-time data access.

Follow this How-To and create your Portal today!

We’ve improved the Set a Custom Field's Value step to allow multiple custom fields to be updated in a single execution. As a result, the step has been renamed to Set Custom Fields Values.

You can now use the Input mode dropdown to select whether to update a single field or multiple fields. To update multiple fields, provide the key-value pairs in JSON format.

Note that if you have workflows triggered by the Custom Field Updated cases trigger scenario, the trigger event will differ when using the option to modify multiple fields.

Create a Service API key to eliminate your workspace's reliance on user presence. Private API keys are liable to break should a user be removed from a workspace. This is solved by introducing Service API keys, which are associated with the workspace they belong to, not to any one user, and created by an Owner of the workspace.

The process is simple: go to your API key page and toggle from Private to Service. Pick the appropriate role for the key's access level, and click Create. The API key will now be accessible for any workflow within the workspace and will not break even if the creating user is removed.

We've introduced a new RBAC scope, cm.case.delete, allowing you to create custom roles without case deletion permissions.

By contacting Torq support, you can create a custom analyst role without deletion permissions, ensuring only authorized team members can delete cases.

All Torq roles with case management write access have been updated to include this new scope, ensuring they retain their previous abilities without any changes.

For more details on roles and scopes, visit our Knowledge Base.

Use the Create a Case from JSON step to generate cases by passing attributes in JSON format.

This step offers more flexibility than the standard Create a Case step, allowing you to define additional attributes like custom fields, custom SLA timers, quick actions, and a runbook within the JSON object.

A detailed JSON input example is available in the knowledge base and within the step itself.

We've introduced new integrations for Cyberint, DeskPro, Google Chat OAuth, and Rootly, along with new steps for existing integrations, various enhancements, and new templates. For full details, check out the complete digest.

You can now track key metrics and information about your organization’s workspaces in Torq using the Organization Management page.

This page, accessible to users with the Organization Manager role, allows them to view the complete list of workspaces, identify workspace owners, and monitor key metrics related to the Torq license without needing to be members of every workspace. This setup enhances administrative oversight and helps optimize your organization’s use of Torq.

If the Organization Management page isn’t visible in your workspaces list, contact Torq support to have it set up for your organization.

More information is available in our knowledge base.