Up to 95%
of routine IT Tickets resolved autonomously
3-5x
IT tickets auto-remediated
Up to 90%
Daily automation workflows running on Torq
The Challenge
IT Operations teams are under immense pressure to accelerate business innovation, while keeping the lights on — across every device, app, network, and identity. In the world of constant threat and cloud complexity, siloed operations are the single greatest liability to a modern cloud-first enterprise that requires both speed and security.
Operational acceleration often sacrifices risk reduction, leading to conflicting priorities between IT and SecOps
Manual, repetitive IT provisioning and approvals
Backlog of end user requests and help desk tickets
Siloed tools, disconnected data, and unclear ownership
By combining Torq Hyperautomation™ with agentic AI, Torq unifies SecOps and ITOps — eliminating noise, accelerating operations, and security automating end-to-end IT workflows.
The Solution: Torq AI SOC Platform
Events & Requests Ingestion
De-Duplication/Correlation
Data Transformation
Self-Service Chatbots
Interactive Web Forms
Change Management Reviews
Reporting on IT Ops Metrics
Enterprise-Grade Security Architecture
Events & Requests Ingestion
Events & Requests Ingestion
Torq connects to a wide range of sources using webhooks, APIs, and IMAP / SMTP triggers to ingest event data from any source imaginable — such as ServiceNow or Jira, HRIS (i.e. Workday), IAM (i.e. Okta, Entra), collaboration (i.e. Slack, Teams), MDM, Cloud, and Infrastructure solutions. This ensures Torq can ingest event data of any kind — from tickets, form fills, chat commands, or API calls — in real time to kick off hyperautomated workflows the moment a request arrives.
Events & Requests Ingestion
De-Duplication/Correlation
Data Transformation
Self-Service Chatbots
Interactive Web Forms
Change Management Reviews
Reporting on IT Ops Metrics
Enterprise-Grade Security Architecture
Events & Requests Ingestion
Events & Requests Ingestion
Torq connects to a wide range of sources using webhooks, APIs, and IMAP / SMTP triggers to ingest event data from any source imaginable — such as ServiceNow or Jira, HRIS (i.e. Workday), IAM (i.e. Okta, Entra), collaboration (i.e. Slack, Teams), MDM, Cloud, and Infrastructure solutions. This ensures Torq can ingest event data of any kind — from tickets, form fills, chat commands, or API calls — in real time to kick off hyperautomated workflows the moment a request arrives.
De-Duplication/Correlation
Deduplication / Correlation
Events are deduplicated through stateful operators, preventing alert storms and redundant noise. Torq then correlates related events, grouping them into comprehensive cases for streamlined change management and operational efficiency.
Data Transformation
Data Transformation
Translate natural language prompts into efficient data transformation pipelines (Using JQLib and Python), simplifying and democratizing JSON transformations with AI. Torq’s Data Transformation Operator is customizable, testable, and fully transparent — enabling security teams to easily perform advanced transformations without disrupting workflows, while testing and validating results for precise control.
Self-Service Chatbots
Self-Service Chatbots
Torq integrates chatbots with instant messaging platforms — such as Slack, Microsoft Teams, Discord, Zoom and more — to provide timely service of common helpdesk requests. This can include password resets, Just-in-Time (JIT) access for escalated admin privileges, or other common IT requests that can be handled automatically without the constant back and forth requests between end users and IT admins.
Interactive Web Forms
Interactive Web Forms
Use Torq Interact to send and create secure and interactive web pages and web forms that collect data, log answers, provide information, upload or download files, and propel workflows forward according to the responses received. Torq Interact allows multiple analysts to make parallel decisions quickly, improving response times, and enriching the end-user’s experience.
Change Management Reviews
Change Management Reviews
An out-of-the-box operational change management review lifecycle is supported with dedicated roles and processes — perfect for change, access, and configuration workflows that must be auditable for compliance regulation purposes. This enables peer validation, audit readiness, and consistent procedures across teams.
Reporting on IT Ops Metrics
Reporting on IT Ops Metrics
IT Operations teams can use out-of-the-box reporting templates or build their own dashboards using various custom widget types, with drill-down capabilities for operational detail. Metrics track first-contact resolution, backlog burn-down, SLA adherence, or request volume by source, supporting continuous optimization and helping organizations measure quantitative ROI on the businesses operational efficiency.
Enterprise-Grade Security Architecture
Enterprise-Grade Security Architecture
The Torq platform was designed with a security mindset from the ground up — an AI-native platform underpinned by a zero-trust architecture, scalable infrastructure, and immutable agentic reasoning that complies with industry standard regulations (SOC 2 Type II, GDPR, HIPAA, and ISO-27001) so IT operations can move swiftly without sacrificing security.
How Torq Works
Bridge the Gap
Enterprises can no longer afford the visibility gaps, manual handoffs, and miscommunications from siloed security and IT operations. Torq Hyperautomation™’s limitless integrations provides a unified platform connecting all business-critical systems — from Security, IT, DevOps, to even HR.
Velocity Without Vulnerability
Automation should accelerate your business, not increase your attack surface. As enterprises automate more critical IT processes, the security guardrails of the platform itself becomes paramount. For example, a workflow that leverages AI Agents to communicate with end users, providing just-in-time access to sensitive data or performing privilege access actions, cannot be built on a flimsy foundation.
Predictive Operations
The future of operations is not just about automating what humans do today; it’s about enabling systems to analyze, predict, and act autonomously on complex data, so humans can take cross-functional action faster, and more precisely.
Cross-Team Collaboration
IT Operations teams rarely work alone. Torq bridges IT, security, and cloud teams — enabling cross-functional response to complex incidents.
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