Native to the Torq AI SOC Platform, Case Management gives security teams a single base of operations to collaborate and move incidents through resolution, faster.
Complete Threat Lifecycle Management
Faster Investigations. Better Collaboration.
What took 4-8 hours before, can now be done in under 5 minutes. Investigations complete faster, communications are clearer, and next steps simplified. This translates into drastically reduced mean time to respond.
Institutional Memory Built In
Every observable becomes institutional memory. The second time an IP shows up, every analyst on the team knows the first time it showed up, who worked it, and what they decided. Nothing gets re-investigated from scratch.
Security-Native, Not Repurposed IT
This is a security-focused case management system built for SOC velocity, not a repurposed IT ticketing tool with security stickers on it. Every design decision is a SOC velocity decision.
Socrates Inside the Case
Socrates, Torq’s AI SOC orchestrator, can be assigned to a case, follows your runbooks using your tools, and hands off to humans when the runbook says escalate. Like adding an analyst who works 24/7/365, never burns out, and never calls in sick.
“Torq’s AI SOC platform, automation, and native case management has saved us significant time instead of managing multiple point solutions across our security stack.”
Cybersecurity Engineer
Fortune 500 Enterprise
TRIAGE
Workload at a Glance
See your entire case backlog in a single view and filter by severity, category, assignee, and more to narrow your focus. Easily manage cases from first creation through investigation and response action.
INVESTIGATE
Complete Case Context, Every Shift
Evidence from autonomous triage is automatically added to verified true positive cases. Collaborate with Torq’s AI Agents directly from the case interface, while case summaries, timelines, and recommended next steps are automatically created for seamless shift handoffs.
RESPOND
Trigger Automated Actions
Take action with a single click. Custom quick action buttons enable you to enrich observables, investigate cases, communicate cross-functionally, and remediate threats on demand, drastically reducing time to resolution.
The Torq AI SOC Platform
Work doesn’t stop at triage. Case Management speeds up investigation, communication, and response across the full threat management lifecycle. See how the Torq AI SOC Platform, including Case Management, removes bottlenecks and expands your team’s capacity with agentic AI — to get more done with less friction.
The Future of Security Operations is Agentic
See it in action.
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