Security Operations / Use Cases

Employee Self-Service

Provide delightful, interactive experiences for information employees by replacing traditional ITSM ticket flows with rich, self-service interfaces.

Torq HyperSOC™ transforms employee support by automating access provisioning, service requests, and routine IT tasks through Microsoft Teams or Slack integrations, web forms, and email workflows—reducing help desk tickets by up to 70% while delivering instant employee satisfaction.

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Measurable Impact on Employee Experience & IT Efficiency

70%

reduction in help desk tickets

15 min

average access provisioning

40 hrs

IT support engineer hours saved

Traditional ITSM Requests Lifecycle Drains IT Support Resources and Delivers a Bad Experience for Information Employees

Employee productivity suffers when routine access requests require manual approval chains, complex forms, and lengthy wait times. IT teams spend countless hours on repetitive provisioning tasks while employees wait days for basic access to tools and systems they need to work.

Help Desk Ticket Overload

80% of IT tickets are routine access requests that require the same approval workflows—consuming valuable analyst time that could be spent on strategic initiatives and complex technical challenges.

Multi-Day Access Delays

New employees wait 3–5 days for application access while project teams lose productivity waiting for system permissions, contractor onboarding, and temporary access approvals.

Inconsistent Approval Processes

Manual approval chains lead to inconsistent access decisions, security gaps from bypassed processes, and compliance risks from undocumented access grants.

How Torq Automates Employee Self-Service

Torq allows delivering automated self-service processes through highly customizable user interfaces in Web Browser, Slack, or Microsoft Teams, as well as natural language conversations via email or instant messaging platforms.

Intelligent Microsoft Teams and Slack Integrations

Native Slack bot that understands natural language requests, automatically categorizes needs, and initiates appropriate approval workflows while providing real-time status updates to employees and managers.

Key capabilities:

Natural language processing
Real-time status updates
Instant access provisioning
Automated request routing
Manager approval workflows
Audit trail generation

Dynamic Web Forms

Dynamic Web Portal, Torq Interact, that allows building a dynamic context-aware web UI to provide an excellent experience for automating any process, with agentic or deterministic workflows handling the automation.

Key capabilities:

Dynamic form generation
Auto-populated approvers
Progress tracking
Role-based workflows
Mobile-responsive design
Compliance validation

Email Response Automation

AI-powered email processing that understands employee requests sent to IT support addresses, automatically extracts requirements, and initiates appropriate workflows without manual intervention.

Key capabilities:

Email intent recognition
Auto-response generation
Follow-up automation
Attachment processing
Workflow initiation
Multi-language support

Employee Self-Service Automation Architecture

Built on enterprise-grade automation and AI capabilities, Torq’s self-service platform seamlessly integrates with your existing HR systems, identity management, and approval workflows to deliver secure, compliant access provisioning.

Multi-Channel Request Intake

Unified processing of employee requests from Slack, web portals, email, and mobile apps through standardized APIs and natural language understanding.

Intelligent Request Classification

AI-powered categorization that understands request intent, extracts required information, and routes to appropriate approval workflows based on organizational policies.

Dynamic Approval Orchestration

Context-aware approval routing that considers employee role, department, request sensitivity, and compliance requirements to minimize  approval latency.

Identity System Integration

Native integrations with Active Directory, Okta, Azure AD, and LDAP systems for automated user provisioning, group assignments, and access rights management.

Compliance & Audit Automation

Automated generation of access logs, approval trails, and compliance reports that satisfy SOX, SOC 2, ISO 27001, and industry-specific regulatory requirements.

Build Specialized Service AI Agents

Easily build specialized service AI Agents, communicating with information employees and fulfilling requests based on guidelines, frameworks, and integrations configured in the system.

Real-World Employee Self-Service Scenarios

See how Torq’s intelligent automation transforms common employee requests into seamless, instant experiences across diverse organizational needs and access patterns.

New Employee Onboarding

Employee Onboarding

New hire sends Slack message “I need access to Salesforce for my role in Sales” and receives instant access provisioning with appropriate permissions based on role templates and manager approval—complete within 10 minutes.

Contractor Access Management

Contractor Management

Project manager submits web form requesting temporary access for external consultant to specific project repositories with automatic expiration date, triggering compliance-aware approval workflow and time-limited provisioning.

Application Access Requests

Application Access

Employee emails IT support requesting access to new business application, and AI processes the request, identifies required approvals based on data sensitivity, and provisions access automatically after manager confirmation.

Privileged Access Elevation

Privileged Access

Developer requests temporary admin access through Slack for emergency system maintenance, triggering multi-level approval workflow with automated access granting, session monitoring, and automatic privilege revocation.

Employee Offboarding

HR initiates employee termination process through automated workflow that immediately revokes all access, transfers file ownership, disables accounts, and generates complete access removal audit trail.

Department Transfer Access

Role Changes

Employee changing departments requests role-based access changes through web portal, automatically triggering removal of old permissions, addition of new access rights, and manager notifications for smooth transition.

Enterprise Benefits of Automated Employee Self-Service

Transform your employee experience and IT operations with intelligent automation that scales with your organization while maintaining security controls and regulatory compliance.

Instant Employee Satisfaction

Eliminate frustrating wait times for routine access requests, enabling employees to be productive from day one and reducing time-to-productivity for new hires and project teams.

IT Resource Optimization

Free IT analysts from repetitive provisioning tasks to focus on strategic initiatives, infrastructure improvements, and complex technical challenges that drive business value.

Enhanced Security Posture

Ensure consistent application of security policies and access controls through automated workflows that eliminate human error and enforce least-privilege principles.

Comprehensive Compliance

Automatically generate complete audit trails and compliance reports for access requests, approvals, and provisioning actions that satisfy regulatory requirements.

Scalable Operations

Handle growing employee populations and complex organizational structures without proportional increases in IT staffing or administrative overhead.

Cost Reduction

Reduce help desk operational costs, minimize productivity losses from access delays, and eliminate manual processing errors that require costly remediation.

HR & IT System Integration

Torq HyperSOC™ seamlessly integrates with your existing HR systems, identity management platforms, and business applications through comprehensive APIs and pre-built connectors.