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Most MSSPs know the drill: more clients, more tools, more alerts — and somehow, fewer people. The traditional playbook of hiring your way out or custom-scripting every integration just doesn’t work anymore. It’s slow and impossible to maintain across dozens of environments.
HWG Sababa — an Italy-based MSSP — realized this early. Rather than patching the same old processes, they tore up the traditional playbook and rebuilt their MSSP SOC with Hyperautomation as the foundation.
The Top 4 MSSP SOCs Challenges
- Scaling security without scaling headcount: Manual processes and custom scripting don’t scale. MSSPs need fast, flexible, and repeatable security automation without needing to code every use case from scratch.
- Supporting disjointed customer environments: Each customer brings their own security stack. Integrating dozens of SIEMs, EDRs, and threat intel tools quickly (and securely) is critical to onboarding and retention.
- Keeping analysts productive and engaged: Burnout is real. If your SOC analysts are stuck in Tier-1 alert queues all day, you’ll lose them fast — and with them, your operational effectiveness.
- Delivering and proving ROI: MSSPs must justify their value with quantifiable outcomes. Response speed, automation rates, and time savings matter just as much as detection quality.
Hyperautomation: The Solution to MSSP SOC Challenges
HWG Sababa, a leading Italian MSSP serving customers across Europe, the Middle East, and Central Asia, found themselves at a crossroads. Their custom-coded automation system had become a bottleneck — too slow and too dependent on developer resources.
To scale their SOC, they needed a new solution that was:
- Easy for analysts to use; no specialized coding skills required
- Fast to implement and scale across environments
- Seamless to integrate with each customer’s existing security stack
- Designed to eliminate repetitive manual tasks at every stage
They chose Torq Hyperautomation™. And the impact was immediate.
HWG Sababa: SOC Automation Results in Just Weeks
Automating 55% of Monthly Alerts
By focusing first on automating the repetitive, manual Tier-1 tasks that consumed analyst time, HWG Sababa rapidly automated over half (55%) of their total monthly alert volume.
Torq’s AI-driven enrichment and automated remediation reduced Mean Time to Investigate (MTTI) and Mean Time to Respond (MTTR) by 95% for low-to-medium-priority cases and by 85% for high-priority threats, enabling analysts to handle incidents in minutes rather than hours.
Productivity and Operational Capacity Nearly Doubled
Automating the heavy-lift processes immediately boosted MSSP SOC productivity and efficiency, effectively doubling the team’s operational capacity. SOC analysts moved away from repetitive tasks, shifting focus to complex and strategic cybersecurity analysis.
Enhanced Analyst Morale and Retention
Reducing repetitive workload drastically improved analyst engagement. Automating tasks with Torq freed their SOC analysts to focus on deeper, more strategic cybersecurity work, improving job satisfaction significantly.
Reduced Customer-Side Effort
HWG Sababa also used Torq to automate customer-side actions that previously required manual effort, dramatically reducing their clients’ workloads.
Marco Fattorelli, Head of Innovation, highlighted that Torq allowed HWG Sababa to deliver automated threat detection, containment, and remediation directly within their customers’ environments. This capability eliminated hours of manual effort for clients and significantly improved overall customer satisfaction.
Strategic Adoption Across the Organization
Torq quickly became a critical strategic tool for MSSP SOC operations and other departments. Teams across the organization began adopting Hyperautomation for their own workflows, leading to widespread efficiency gains. This cross-functional adoption underscores Torq’s usability and immediate, tangible benefits.
Hyperautomation: A Clear MSSP SOC Differentiator
Torq Hyperautomation has become a competitive differentiator for MSSPs across the world. Prospective customers immediately recognize the value of significantly reduced response times, precise alert handling, and quantifiable operational efficiency.
- No-code/low-code workflows: Analysts — not just engineers — can own and evolve automations.
- Vendor-agnostic integrations: Connect instantly with customer tech stacks, avoiding lock-in and delays.
- AI-powered case management: Handle repetitive alerts automatically, while enriching and escalating what matters.
- Quantifiable ROI: Track every automated action and turn it into clear business value, both for your SOC and your customers.
Looking Forward: A Hyperautomation-First Mindset
With Torq fully embedded into their operational DNA, MSSPs like HWG Sababa are able to evaluate every new tool, technology, or process first through the lens of automation. Hyperautomation isn’t just a technology choice — it’s central to a long-term operational strategy.
By moving away from manual scripting and legacy automation, MSSPs can dramatically increase their operational scale and responsiveness. Torq Hyperautomation transforms managed SOCs, doubles productivity, cuts response times to mere minutes, and delivers measurable value to MSSP customers.
The results for HWG Sababa speak for themselves: a stronger security posture, empowered analysts, happier customers, and a decisive competitive edge.
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