The following is from a conversation between Torq and Kevin Rickard, VP of IT and Security at Jobcase, Inc. Jobcase is an online community dedicated to guiding and advocating for the world’s workers. Read on to learn how Kevin and his team have used Torq Hyperautomation to automate many security workflows.
From Torq Customer to Hyperautomation Enthusiast
Kevin Rickard is not just a repeat customer of Torq; he’s a three-time advocate for the transformative power of Torq Hyperautomation. What keeps him coming back? The exceptional quality of Torq’s pre-and post-sales support.
“The folks at Torq have been top-tier, and their expertise and support have made a world of difference,” Kevin shared. Compared to other SOAR products, Torq Hyperautomation stands out, offering unmatched agility and productivity. Kevin and his team at Jobcase have been able to deploy use cases within hours—something they hadn’t achieved with other solutions.
“Nothing compares to the agility and productivity I’ve achieved with Torq Hyperautomation.”
Kevin Rickard, VP of IT and Security at Jobcase, Inc.
Seamless Collaboration with the Torq Team
Jobcase’s collaboration with the Torq team has been both productive and ROI-driven. From the outset, Torq has been deeply engaged with the team, providing initial drafts for Jobcase’s workflows and demonstrating a deep understanding of their needs and processes. This personalized support has been instrumental in optimizing their security operations.
Top Hyperautomation Use Cases at Jobcase
Kevin’s team has found Torq particularly useful for a variety of IT and security processes, both large and small. One standout area is phishing analysis. With Torq Hyperautomation, they can quickly identify phishing threats and significantly reduce the alert fatigue caused by false positives. Additionally, automating employee onboarding and offboarding has improved operational efficiency and satisfaction among internal customers by eliminating many manual tasks.
With Torq Hyperautomation, Jobcase has streamlined workflows through Slack messages, automating everything from user welcome emails to complete enrollment processes. This automation has saved valuable time, eliminated repetitive tasks, and streamlined processes, allowing the team to allocate their efforts to more impactful and strategic initiatives.
How Torq Hyperautomation is Different from SOAR Offerings
Kevin’s experience with multiple SOAR platforms underscores the unique advantages of Torq Hyperautomation. Unlike traditional SOAR platforms, which often require extensive experience and substantial time investments, Torq’s ease of use and rapid deployment capabilities are game-changers. Teams can go from development to full production in just days.
Moreover, previous SOAR solutions often fell short in their tiered support structures, sometimes necessitating additional financial investments for adequate assistance. Torq, on the other hand, provides a seamless and supportive user experience, ensuring rapid and efficient operationalization of security workflows without extra costs.
In summary, Torq Hyperautomation has revolutionized how Jobcase manages its security workflows, driving unprecedented productivity and efficiency. Kevin Rickard’s continued reliance on Torq is a testament to its superior capabilities and exceptional support.Want to learn more about Torq Hyperautomation? Get a demo.
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