The Shift in SOC Escalation: From Manual to AI-Powered 

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Torq Field CISO Patrick "PO" Orzechowski, SOC leader and expert

Patrick Orzechowski (also known as “PO”) is Torq’s former Field CISO, bringing his years of experience and expertise as a SOC leader to our customers. PO is a seasoned security veteran with a deep understanding of the modern security landscape. You can find him talking to SOC leaders and CISOs from major brands at cybersecurity events around the world.

Every SOC has an escalation process — but not every SOC has one that is truly effective.

Most still run on an outdated, human-only escalation matrix built for simpler times. A world where analysts could manually sift through a few hundred alerts a day and escalate what “felt” risky. 

Now, we’re dealing with tens of thousands of alerts daily, hybrid environments, and adversaries who use AI to move faster than humanly possible. The escalation matrix, once designed to bring order, now struggles under the weight of automation gaps, alert overload, and static processes.

With Torq HyperSOC™, threat escalation moves beyond manual handoffs and playbooks. Teams gain dynamic, automated escalation workflows that adapt in real time, reduce response times, and ensure the right people act the moment an incident occurs.

What Is an Escalation Matrix and Why It Matters

An escalation matrix is a structured framework that defines how incidents, alerts, or service disruptions are escalated to higher authority levels when they aren’t resolved within specific timeframes or exceed impact thresholds.

In traditional SOCs, escalation follows a severity-based model: Critical, High, Medium, Low, and Informational. But modern SOCs are replacing this with context-driven escalation, where business risk, asset criticality, and data sensitivity guide prioritization.

An automated threat escalation matrix enables:

  • Faster and more accurate incident routing
  • Clear accountability across escalation levels
  • Consistent communication and response times across teams outside the SOC
  • Reduced noise, false positives, and human fatigue

For security teams, the automated threat escalation matrix dynamically adjusts based on contextual signals — asset importance, user behavior, and ongoing attack patterns.

Manual SOC Threat Escalation: The Old Model

Here’s how escalation still looks in many SOCs:

  1. Tier-1 analysts triage thousands of alerts by hand.
  2. Anything that looks “real” gets escalated to Tier 2 for deeper analysis.
  3. Confirmed incidents go to Tier 3 or the incident response team.

Sounds structured, right? In reality, it’s chaos disguised as process. Alerts bounce from person to person, critical signals get buried under false positives, and by the time something reaches Tier 3, the attacker’s already moved on.

I’ve seen SOCs where 70% of an analyst’s day is spent reclassifying alerts that should’ve been auto-dismissed. It’s not an efficiency problem — it’s a design problem. A lot of vendors do not allow for fundamental reclassification of alert severities.

AI-Powered Threat Escalation for SOCs

Torq HyperSOC brings the Autonomous Threat Escalation Matrix to life — an AI-powered framework that redefines how alerts flow, how context is applied, and how response happens. Instead of human triage being the first filter, AI takes that role — automatically scoring, enriching, and routing alerts based on real business impact.

How it works:

  • AI filters out 99% of alert noise and enriches the remaining 1% with full context and risk scores.
  • Analysts only see cases — not alerts — prioritized by business impact.
  • Human analysts validate AI-generated insights and approve or refine the automated responses (e.g., isolate a host, revoke credentials).

A few examples:

  • A malware alert on a retired test server is logged and archived automatically.
  • A suspicious login to the CFO’s laptop from two countries apart is escalated immediately with risk context attached.
  • A confirmed beacon from a domain controller is triggered with AI for containment before humans even wake up.

How the Autonomous Threat Escalation Matrix Works

Think of the Autonomous Threat Escalation Matrix as an intelligent, risk-based hierarchy — not built on severity labels, but on context. Each alert is scored dynamically using signals like:

  • Asset criticality: Is this production or a test?
  • User behavior: Does this deviate from baseline patterns?
  • Threat intelligence: Is this IOC part of an active campaign?
  • Historical context: Has this alert been a false positive before?

The result is a living, automated escalation matrix that determines: what gets handled automatically, what needs a quick human validation, and what demands immediate escalation. 

The Autonomous Threat Escalation Matrix operates on a dynamic, context-driven hierarchy that replaces rigid severity scoring with real business risk. Instead of static labels like Critical or Low, each alert is automatically analyzed and scored based on asset importance, user behavior, threat intelligence, and historical reliability. Routine telemetry and low-impact alerts are logged and enriched for trend analysis without human intervention. 

Moderate-risk activity — such as suspicious logins or unusual SaaS behavior — triggers automated containment and creates a case for analyst validation. High- and critical-risk incidents, like privileged account compromise or ransomware in production, prompt immediate containment actions and human escalation to senior SOC leadership. This flexible design allows organizations to calibrate AI autonomy to their risk tolerance — fully automated, human-in-the-loop, or hybrid.

This model gives organizations flexibility — tune AI autonomy up or down depending on your risk appetite. Some CISOs want near-total automation; others prefer AI assistance with human checkpoints. Torq HyperSOC™ supports both.

From Framework to Action

In the old SOC model, escalation was linear — an alert passed from Tier 1 to Tier 2 to Tier 3, bleeding time and risking loss of context at every handoff. In the new world, escalation is dynamic — AI does 80% of the heavy lifting, humans focus on the 20% that actually matters. 

Here’s what that looks like in a phishing or malicious payload workflow: 

Scenario: A user reports a suspicious email with an attachment.

Automated Workflow:

  1. The email is flagged via user report or spam detection.
  2. A phishing classifier analyzes the message structure, links, and language patterns.
  3. Torq runs a user impact analysis, checking who received and clicked the email.
  4. If the message is determined risky, the system performs auto-quarantine across all affected mailboxes.
  5. If a VIP or finance team user is impacted, the case is escalated automatically to the incident response team for immediate validation.

Behind the scenes, AI agents handle the enrichment and scoring, while human analysts step in only when risk or ambiguity demands it.

The impact is tangible:

It’s not about replacing analysts. It’s about giving them time to think, hunt, and innovate — not just click “escalate.”

Why Risk Beats Severity Every Time

Severity-based models like CVSS are still essential, but they tell only part of the story. Two alerts might share a Critical score — yet a compromised test VM and a compromised production database have vastly different business impacts.

AI-powered escalation models fix that by injecting real-world context into every decision. They understand that Critical doesn’t always mean “important” — and that Medium sometimes means “urgent.”

That shift — from static severity to dynamic risk — is what separates modern SOCs from legacy ones. 

It’s time to rethink SOC triage. See how the Autonomous Threat Escalation Matrix works.

FAQs

How does a threat escalation matrix work?

A threat escalation matrix is a structured, hierarchical framework that defines how security threats progress through different response levels based on their severity, impact, and urgency. It outlines clear roles, responsibilities, communication channels, and response timelines to handle every threat with the right priority and accountability.

In practice, a Level 1 threat might be handled by a SOC analyst for initial triage and validation. If the incident shows indicators of compromise or potential data exposure, it escalates to Level 2, where specialized security engineers or threat hunters perform deeper analysis. Level 3 may involve executive or crisis-level coordination when the threat poses a critical risk to operations or compliance.

With Torq Hyperautomation™, organizations can automate their threat escalation matrix, linking detection, triage, and response workflows across platforms like SIEMs, PagerDuty, Slack, and Jira. This ensures that threat alerts escalate automatically, eliminating manual bottlenecks and guaranteeing that the right team addresses every security incident at the right time, with complete visibility and auditability.

What are the levels of escalation?

Torq’s threat escalation matrix includes four levels of escalation, each representing a different response tier. Level 1 handles initial detection and triage by analysts, Level 2 escalates to security engineers for deeper investigation, Level 3 involves management or cross-functional coordination, and Level 4 activates executive or crisis response. Automating these escalation levels through Torq ensures that incidents move seamlessly through the hierarchy with full traceability and faster resolution.

Why is an escalation matrix important in security operations?

An escalation matrix is critical in security operations because it prevents delays, confusion, and missed alerts during high-pressure incidents. It defines exactly who acts, when, and how communication flows during an active security threat or incident escalation. By automating the matrix through Torq’s Hyperautomation platform, SOC teams can enforce consistent, real-time escalation workflows that reduce mean time to respond (MTTR) and strengthen their overall security posture.

What is the difference between functional and hierarchical escalation?

In a threat escalation matrix, functional escalation occurs when a threat is passed to someone with the required technical expertise — for example, escalating a network anomaly to a forensics specialist. On the other hand, hierarchical escalation moves the incident up the management chain when additional authority or resources are required. Torq Hyperautomation™ supports both models by automatically routing incidents to specialists or leadership based on the escalation criteria defined in your workflow.

How can automation improve the threat escalation process?

Automation enhances the threat escalation by removing manual handoffs and ensuring rapid, reliable response coordination. Using Torq, organizations can automatically trigger escalations when predefined conditions are met, such as time thresholds, severity scores, or detection from integrated tools like PagerDuty or CrowdStrike. This ensures the threat escalation matrix remains consistent, measurable, and scalable — even in complex enterprise environments — while giving SOCs complete visibility into every step of the response chain.

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Corey Kaemming, Senior Director of InfoSec

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Todd Willoughby, Director

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“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

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“The only limit Torq has is people’s imaginations.”

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“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

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“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

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Build Smarter Security Operations Workflows with AI-Driven Automation

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Every second counts in today’s cybersecurity landscape. Threats move fast, attack surfaces evolve daily, and manual processes aren’t cutting it. That’s why modern Security Operations Centers (SOCs) are rethinking how they operate — and turning to security operations workflows that automate the detection, triage, and response process from start to finish.

A security operations workflow is an essential part to an effective SOC. It defines how incidents are detected, analyzed, escalated, contained, and reported. Done right, these workflows cut response times, strengthen security posture, and reduce analyst fatigue. Done manually, they slow everything down.

With Hyperautomation and Torq’s AI-powered security workflow builder, teams are empowered to build intelligent, adaptive workflows that evolve as quickly as the threats they defend against.

The Importance of Hyperautomation in Security Operations

As threats become more complex — spanning endpoints, identities, and cloud workloads — automation must evolve, too. Hyperautomation takes security orchestration to the next level. It integrates AI reasoning, no-code automation, and agentic decision-making to help SOC teams move at machine speed. Instead of managing dozens of tools and playbooks, analysts can let automation handle repetitive triage and enrichment while they focus on investigation and strategy.

Modern SOCs are adopting Hyperautomation because:

Components of a Security Operations Workflow

Building an effective security workflow requires a balance of structure, flexibility, and intelligence. Here are the core components every team needs:

  1. Incident detection: Data from SIEM, EDR, CSPM, and other tools flows into the SOC. The goal is to identify genuine threats, not noise.
  2. Analysis and enrichment: AI and automation gather context — who’s affected, what systems are at risk, whether the IP or file hash is known to be malicious — to reduce false positives.
  3. Triage and escalation: Incidents are prioritized based on severity, impact, and business risk. Hyperautomation can even apply risk-based escalation rules automatically.
  4. Response and containment: Automated playbooks isolate hosts, block domains, or reset credentials in seconds — minimizing damage before humans intervene.
  5. Reporting and continuous improvement: Every workflow should automatically document actions, enabling metrics tracking, audit readiness, and ongoing optimization.

Evolving from Templates to AI-Powered Workflows

Historically, teams built automation from scratch or relied on static templates. Templates were a major improvement — they made it easier to deploy pre-built use cases like phishing response or endpoint isolation. But they were limited. Each template still required customization and maintenance.

Torq’s AI Workflow Builder is a true leap forward for security workflow builders. Using natural language, you simply describe what you want to automate, and the system creates a complete workflow in seconds.

Powered by 4,000+ actions and 300+ native integrations, Torq’s AI Workflow Builder understands your intent and connects your security stack instantly — from vulnerability management and SIEM to identity, ticketing, and chat platforms. It understands the context of your SOC, automatically aligning logic, tools, and policies.

That means your workflows operate within the greater context of your security operations platform — pulling in threat intelligence, correlating events, enriching alerts, and even routing cases to the right analyst or team.

And because Torq’s AI is agentic, it doesn’t just follow static instructions. It builds reasoning through workflows — suggesting optimizations, identifying missing steps, and aligning automations with your organization’s security posture. It learns how your team works, then helps them work smarter.

With Torq’s AI Workflow Builder, simply:

  • Describe it: Tell Torq what you need in plain English.
  • Get it: AI builds your workflow in seconds.
  • Refine it: Review, adjust, and run.

The result: 

  • Complex workflows that once took hours to design now take minutes.
  • Junior analysts can automate advanced use cases without coding.
  • Security teams can scale automation consistently across departments.

Best Practices for Designing Effective AI Security Operation Workflows in Torq

Here’s how to design AI security workflows in Torq that scale with your organization and strengthen your overall security posture.

1. Start with What You Want to Accomplish

In Torq, building starts with plain English, not code. Just describe your goal — for example: “When a phishing email is reported in Outlook, analyze it with VirusTotal, remove it from all inboxes, and notify the user in Slack.”

The AI Workflow Builder instantly generates a working automation that connects all relevant tools. You don’t have to map APIs, configure triggers, or guess which actions to use — Torq’s AI does that for you. Within seconds, you’re previewing a workflow that would’ve taken hours to build in a legacy SOAR platform.

2. Customize with Ease

Once Torq builds your workflow, it’s easy to tweak it. Every step is editable in an intuitive drag-and-drop canvas. Want to add another integration? Just type or search for it — Torq automatically configures it. Need to adjust conditions, risk levels, or timeouts? You can do it directly from the workflow builder without touching a line of code.

Because Torq integrates with 4,000+ out-of-the-box actions and 300+ tools, every new system you connect — from Wiz and Okta to CrowdStrike, Jira, and Slack — becomes part of a living automation ecosystem. You can reuse steps, clone workflows, and scale them globally with a few clicks.

3. Use AI to Design Smarter, Not Harder

Torq’s agentic AI  thinks through workflows with you. As you describe what you want, it:

  • Suggests missing logic or best-practice security steps
  • Auto-selects the right tools based on your integrations
  • Maps data across systems automatically (no more manual field matching)
  • Writes descriptions, case summaries, and contextual notifications for you

This means junior analysts can create advanced SOC workflows that follow expert logic — safely, consistently, and with built-in guardrails.

4. Keep Collaboration Seamless

Workflows in Torq are naturally collaborative. You can embed ChatOps steps directly into automations — sending alerts to the right Slack or Teams channels, tagging relevant users, or requiring quick approvals before executing sensitive actions.

These built-in collaboration loops ensure that even highly automated SOCs maintain human oversight for key decisions like access control, multi-factor authentication resets, or encryption changes.

5. Build Once, Reuse Everywhere

One of the biggest advantages of Torq is reusability. Every workflow can be turned into a reusable “building block” for other automations. For example, if you’ve already built a malicious IP detection flow, you can drop that same step into new phishing or cloud exposure workflows instantly.

Torq also supports environment-level organization — letting global teams (SOC, IT, or DevSecOps) share templates, enforce naming standards, and manage compliance documentation.

6. Measure, Iterate, and Scale

Torq’s built-in analytics and reporting make it easy to see what’s working — tracking metrics like MTTR, alert reduction, and automation success rate. You can clone successful workflows, experiment safely, and continuously improve without slowing down operations.

Hyperautomation isn’t just about speed; it’s about evolution. Torq’s AI learns from your actions and continuously helps refine workflows for efficiency and precision, improving your security posture over time.

AI Builder in Action: Instant IP Threat Detection

Let’s see it in action. Suppose your SOC wants to check whether an IP address is malicious using VirusTotal — and automatically create a case if flagged.

Just type this prompt into the AI Workflow Builder:

Check IP address 8.8.8.8 with VirusTotal. If it’s flagged as malicious more than three times:

  • Create a Torq case with High severity. 
  • Send a Slack alert to #alerts.
AI Builder in Action: Instant IP Threat Detection
Torq’s AI Workflow Builder turns a plain-English IP check request into a ready-to-run security workflow.

Seconds later, Torq’s AI Workflow Builder generates a fully functioning workflow ready for review. You can tweak anything — from setting custom thresholds to fine-tuning case details and personalizing Slack alerts. 

Build the SOC of Tomorrow with Torq’s AI Workflow Builder

The SOC of the future won’t be defined by how many alerts it handles — but by how intelligently it evolves. With AI-powered security operations workflows, teams can finally break free from manual triage, fragmented tools, and burnout.

Torq’s AI Workflow Builder transforms everyday response into continuous innovation — connecting people, processes, and platforms through Hyperautomation that learns and adapts at machine speed.

Start building the SOC of tomorrow — today. The Google Cloud + Torq playbook shows you how to spot SOC bottlenecks early, automate what drags you down, and rebuild for long-term resilience.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

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“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

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“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

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“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

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Yossi Yeshua, CISO

The 5 Nightmares Haunting SOCs — and How Torq HyperSOC™ Puts Them to Rest

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The real horror story is happening inside SOCs every single day. Analysts are buried alive under endless alerts. Silent screams when critical threats slip through. Empty chairs as burnout claims another teammate.

Here are the five nightmares every SOC analyst knows too well — and how Torq HyperSOC™ turns them from never-ending sequels into closed cases.

Nightmare 1: Buried Alive (Alert Fatigue & Data Dumping)

The Nightmare: A SOC analyst stares into the endless abyss of dashboards: 3,000+ alerts a day across 28+ tools. No matter how many they close, more keep spawning. There’s no time to separate real threats from the noise. 

That’s why 42% of SOCs admit they shove everything into a SIEM without a plan to analyze or retrieve it. It’s like digging your own grave in data, one ticket at a time.

The Wake-Up Call with Torq HyperSOC™: 

  • Torq automatically enriches raw alerts with context such as asset data, identity information, and threat intelligence, so analysts only see cases that matter.
  • AI-powered case-first automation prioritizes alerts based on severity, correlation, and potential business impact instead of overwhelming analysts with raw logs.
  • Known false positives are automatically identified and closed out, preventing analysts from wasting time on noise.

The Morning After: With Torq, analysts finally see daylight. Instead of being buried under thousands of raw alerts, they’re presented with clean, prioritized cases enriched with context and scored by severity. False positives are automatically suppressed, freeing analysts from chasing ghosts. 

Customers report 80%+ reductions in alerts, faster MTTD/MTTR, and reclaim thousands of hours annually that were once lost to manual triage. The SOC shifts from drowning in noise to focusing on the handful of alerts that truly matter.

Nightmare 2: The Silent Scream (Critical Alerts Ignored)

The Nightmare: The alert queue builds and builds.. Is this alert real? Or another false positive? Fatigue sets in. But that one missed alert might just be the one that can take the business down. 

62% of SOCs admit they’ve ignored alerts that later turned out to be critical.

The Wake-Up Call with Torq HyperSOC™: 

  • Autonomous triage ensures critical alerts automatically rise to the top of the queue, instead of being buried under low-priority noise.
  • Each case is enriched with supporting evidence — including correlated telemetry, threat intelligence, and asset data — so analysts don’t waste time searching for context.
  • Torq’s AI SOC Analyst, Socrates, generates clear, narrative-driven case summaries that help analysts quickly validate which alerts are genuine threats.

The Morning After: Torq ensures no alert slips through the cracks. Every critical alert is enriched with telemetry, threat intel, and AI-generated summaries before reaching an analyst’s desk. SOC teams cut MTTR by 75%+, giving them the time and confidence to respond before attackers can entrench themselves. 

Instead of second-guessing whether an alert is real, analysts wake up to cases that come with everything they need to take action quickly — no more missed warnings turning into full-blown incidents.

Nightmare 3: Code Red (Reactive Firefighting)

The Nightmare: 85% of SOCs are stuck reacting to endpoint alerts, always one step behind attackers who move laterally in under a minute. By the time the fire alarms go off, the whole house is already burning.

The Wake-Up Call with Torq HyperSOC™: 

  • Agentic AI orchestrates automated containment actions across the SOC stack in seconds, from isolating compromised endpoints to disabling risky accounts.
  • Torq connects EDR, IAM, SIEM, cloud, and ITSM systems in unified workflows, ensuring coordinated responses rather than siloed firefighting.
  • Every containment and remediation action is automatically logged, providing a complete, auditable timeline of decisions and outcomes.

The Morning After: SOC teams stop reacting to the fire after it spreads and start containing it at the first spark. Torq customers now respond to incidents 10× faster than industry averages, often containing intrusions in seconds.

Endpoint isolation, account disablement, and malicious process termination happen automatically, documented in real time. Instead of endless firefighting, the SOC shifts to proactive prevention — with confidence that lateral movement is being shut down before adversaries can gain ground.

Nightmare 4: The Empty Chair (Burnout & Turnover)

The Nightmare: The fluorescent glow of the SOC hides the empty chairs. Another analyst gone. Another shift to cover. 62% of SOC professionals say their organizations aren’t doing enough to keep top talent. With an average tenure of only 3–5 years, the SOC becomes a revolving door.

The Wake-Up Call with Torq HyperSOC™: 

  • Torq automates over 90% of Tier-1 tasks, including triage, enrichment, evidence collection, and initial containment, eliminating the repetitive work that drives burnout.
  • Socrates, Torq’s AI SOC Analyst, is an always-on teammate who handles investigations and remediation at scale so humans don’t have to.
  • Analysts are freed up to focus on engaging work like proactive threat hunting, strategy, and advanced incident response, restoring meaning to their roles.

The Morning After: The revolving door of SOC turnover slows. By automating more than 90% of Tier-1 tasks, Torq frees analysts from the endless grind of low-value work. SOCs running on Torq handle 4× more alerts with the same headcount, while giving their teams time to focus on threat hunting, strategy, and professional growth. 

Analysts are no longer chained to ticket queues — they’re energized by higher-value work that keeps them engaged, reduces burnout, and extends tenure. 

Nightmare 5: The Monster You Can’t Kill (Legacy SOAR)

The Nightmare: Legacy SOAR was supposed to help. Instead, it became another monster. Playbooks that don’t work. Endless scripting. Broken integrations. Whenever you think it’s dead, it rises again — blocking progress and draining resources.

The Wake-Up Call with Torq HyperSOC™: 

  • Torq replaces playbooks with a modern, event-driven, multi-agent architecture that adapts to real-world complexity.
  • Teams can build workflows using no-code, low-code, or pro-code — removing the dependency on Python developers to maintain basic automations.
  • Torq comes with 300+ pre-built integrations, making it easy to connect existing security tools without months of custom development.

The Morning After: Organizations that migrate off legacy SOAR discover freedom. Instead of spending months scripting, patching, and babysitting fragile automations, Torq customers go live with critical workflows in under 30 days. 

Operational overhead drops by 50%, and the SOC gains resilience. With a flexible, event-driven architecture and 300+ integrations, the endless cycle of broken workflows and failed promises ends. The monster is finally defeated — replaced by a platform built to evolve with your team, not against it.

Wake Up From the Nightmare

The nightmares SOCs face aren’t just scary stories — they’re daily realities for teams buried in alerts, burning out talent, and battling attackers who move at machine speed. 

Torq HyperSOC™ puts an end to the nightmare. Combining agentic AI, Hyperautomation, and case-first architecture transforms SOCs from reactive firefighting units into resilient, autonomous operations. SOCs can now respond faster, deal with fewer false positives, have happier analysts, and finally get ahead of adversaries.

Sleep peacefully. We’ll leave the Torq on.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Smarter, Faster, Autonomous: Cloud Security with Wiz + Torq

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Torq AMP spotlights the partners redefining what’s possible in security operations. Each partner brings a unique strength that seamlessly extends Torq’s autonomous SOC platform. Together, these partnerships help SOC teams achieve speed, accuracy, and scale that were once out of reach. Explore the future of SOC in the AMP’d Sessions video series.

Cloud has changed everything: how we build, how we deploy, and how attackers strike. Environments are dynamic, identities multiply, and workloads spin up and down by the second. And yet, most SOCs are still running with playbooks designed for static, on-premises networks.

Wiz provides the unified, contextual cloud security platform; Torq turns those high-fidelity detections into action. Together, the Wiz and Torq integration delivers autonomous cloud security that triages, investigates, and remediates threats at machine speed — so that teams can finally keep up.

“Cloud changed everything. Organizations today are required to innovate fast and to deliver product as fast as they can into production.”

Oron Noah, VP of Product, Wiz

Silos, Alert Overload, and Fragmentation

Rapid innovation and expanding attack surface: Cloud-native architectures evolve constantly. That agility is great for business, but it creates an ever-shifting attack surface. Attackers don’t care about org charts or silos; they’ll exploit the weakest misconfiguration, leaked secret, or exposed workload they can find.

Fragmented tooling: DevSecOps teams use code scanners, cloud security uses posture tools, and SecOps uses runtime detectors. Each tool generates its own alerts in its own language. This brings slow, error-prone handoffs and endless “context switching” for analysts.

Alert fatigue: Analysts spend more time triaging and correlating low-value alerts than actually defending. Critical issues get buried, remediation stalls, and the SOC becomes reactive rather than proactive.

Wiz’s model breaks the silos with one platform across Wiz Cloud, Wiz Code, and Wiz Defend — what Wiz calls democratized cloud security. Torq extends that context into Hyperautomated response across teams and tools.

AMP Sessions video series

Inside the Torq + Wiz Integration

1. Detection and Handoff

  • Wiz Cloud + Wiz Defend continuously monitor for misconfigurations, vulnerabilities, and active threats.
  • When Wiz identifies an issue — enriched with context, IOCs, and attack path metadata — it generates a high-fidelity alert.
  • That alert is sent directly into Torq HyperSOC as the trigger for automated action.
When Wiz detects a cloud misconfiguration or active threat, it sends a context-rich, high-fidelity alert — complete with IOCs and attack path data, directly into Torq HyperSOC™.

2. AI-Powered Triage and Enrichment

  • Torq’s Hyper Agents immediately triage the alert.
  • They calculate business risk and exploitability, check for known attack techniques, and correlate data across SIEM, EDR, IAM, and cloud logs.
  • A case is created automatically, with an AI-generated summary and recommended actions.
Torq’s Hyper Agents instantly triage the alert — assessing business risk, correlating signals across your stack, and auto-creating a case with AI-generated context and next steps.

3. Workflow Orchestration Across Teams

  • Torq kicks off a Hyperautomated workflow that aligns all stakeholders.
  • A Slack channel is spun up instantly to notify DevSecOps, Cloud, and SecOps.
  • Jira tickets are pre-populated with all context from Wiz.
  • Parallel playbooks run across tools — updating SIEM rules, tagging EDR alerts, and preparing remediation steps.
Torq launches a Hyperautomated workflow that unites teams — spinning up Slack channels and running coordinated response playbooks.

4. Autonomous Remediation and Validation

  • DevOps and Cloud teams patch the vulnerable container, rotate exposed secrets, or adjust IAM policies.
  • Torq HyperSOC monitors progress, validates that the fix was successful, and continues hunting for related environmental threats.
  • Once the issue is fully remediated, Torq updates Jira, closes the case, and documents every action taken.
As teams remediate the issue, Torq HyperSOC tracks progress, verifies the fix, and automatically closes the case.

5. Audit Trail and Reporting

  • Every decision, escalation, and action is logged automatically.
  • SOC leaders gain compliance-ready reports, replayable case histories, and metrics for MTTR, accuracy, and workload reduction.
Torq automatically records every decision, escalation, and action.

“Security runs autonomously while collaborating with Dev, Cloud, and IT operations — everyone gets what they need in real time.”

– Bob Boyle, Product Marketing Manager, Torq

How Wiz + Torq Close the Loop in Minutes

Imagine this scenario:

Exposure: A Kubernetes container is accidentally exposed to the public internet. Wiz flags it as a critical issue tied to a vulnerable image and leaked IAM keys.

Threat identified: Moments later, Wiz Defend detects unusual activity — a reverse shell attempt — and maps the attack path directly to sensitive S3 data.

Alert handoff to Torq: The enriched Wiz alert is passed to Torq, where Hyper Agents triage the case, confirm severity, and trigger automation.

Coordinated response across teams: Slack and Jira light up, instantly connecting DevSecOps, Cloud, and SecOps. Remediation tasks are aligned and executed in parallel.

Autonomous remediation: The DevOps team patches the container. Torq validates the fix, updates Jira, closes the case, and produces a full audit trail.

Closed loop in minutes: What once took days of manual back-and-forth now resolves in minutes — fully autonomous, fully documented, and without silos.

“With Wiz’s real-time visibility and Torq’s machine speed response, Torq is turning Wiz’s detection engine into a full-stack tournament’s defense system.”

– Bob Boyle, Product Marketing Manager, Torq

Impact You Can Measure

Customers running Wiz + Torq see:

  • 90% reduction in manual case handling
  • 3–5× increase in SOC throughput
  • 95%+ of Tier-1 and Tier-2 alerts remediated autonomously
  • 5x improved visibility and coverage of cloud workloads 
  • 10x faster time to detect and respond to threats, with many customers reporting MTTRs under an hour 
  • <24hr immediate visibility to 0-day threats 
  • 10x lower effort to investigate and remediate issues

“The beauty about this partnership is that Torq was always there side by side as one of our design partners as we have evolved.”

Oron Noah, VP of Product, Wiz

Better Together: Torq and Wiz

The Torq + Wiz partnership isn’t just another integration; it’s a model for how SOCs will thrive in the cloud era. By unifying visibility and context from Wiz with Torq’s Hyperautomation and AI-driven response, organizations finally get an operating model that matches the speed and scale of the cloud.

Together, Torq and Wiz deliver what security leaders have been waiting for: autonomous cloud security that’s proactive, collaborative, and built for the cloud-first world.

Watch AMP Sessions Episode 2 to see Torq + Wiz in action.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

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“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

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“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Agent-to-Agent: How Torq + Intezer Power the Autonomous SOC

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Torq AMP spotlights the partners redefining what’s possible in security operations. Each partner brings a unique strength that seamlessly extends Torq’s autonomous SOC platform. Together, these partnerships help SOC teams achieve speed, accuracy, and scale that were once out of reach. Explore the future of SOC in the AMP’d Sessions video series.

Security operations centers (SOCs) have long been stuck in a reactive, overwhelmed state. Analysts are swamped with alerts. Triage is repetitive. Even the biggest teams can’t keep up.

Torq and Intezer are rewriting the SOC playbook with agent-to-agent AI collaboration. Together, we’re showing how two AI-driven platforms can work seamlessly to handle the entire alert lifecycle — from detection to triage to remediation — completely autonomously, at machine speed.

Why SOCs Need Agent-to-Agent AI

Every SOC leader knows the math doesn’t add up. Cloud adoption, SaaS sprawl, and AI-powered adversaries have all converged to push SOCs beyond their limits. Alert volumes climb year after year, yet most teams can only investigate a fraction of them. Burnout is rampant, with analysts stuck in repetitive triage instead of higher-value work. 

Traditional SOAR tools tried to automate some of the load, but rigid playbooks and partial integrations left the real problem — scale — unsolved. The result is a SOC that remains reactive, noisy, and perpetually behind.

Intezer and Torq are solving that together:

  • Intezer AI agents emulate elite analysts, performing deep, forensic-grade investigations at speed.
  • Torq’s agentic AI SOC Analyst, Socrates, takes the lead, orchestrating remediation across the entire stack with Hyperautomation.

The result: The entire alert lifecycle is handled without human bottlenecks, with analysts only stepping in when their judgment is truly needed.

“This really starts to cut down everything that has made the SOC a sore place for decades.”

Mitchem Boles, Field CISO, Intezer

Inside the Torq + Intezer Integration

Step 1: Intezer’s AI Agents Triage Alerts

Intezer is known for forensic-grade analysis — and they’ve built AI agents to scale that expertise. Their agents investigate alerts like a senior analyst would by:

  • Asking the right triage questions
  • Checking tools and data sources in the right order
  • Validating threats even if a mitigation attempt has already occurred

By automating these investigation steps, Intezer filters out noise and escalates only the threats that truly matter. Customers see 4% of alerts escalated in as little as two minutes with 97.6% accuracy.

Intezer alert flows into Torq
Intezer confirms a high-severity PowerShell exploit with malicious URLs and anomalies, escalating to Torq for automated response.

Step 2: Triage and Remediation with Torq AI Agents

Once Intezer triages the initial event, Torq Socrates, the AI SOC Analyst, and its AI agents, designed to act like a Tier-1 and Tier-2 team, take over. Here’s what happens next:

  • Case creation: Torq automatically builds a case enriched with all IOCs, observables, and investigation notes from Intezer.
  • Context enrichment: Socrates correlates data across SIEM, EDR, IAM, cloud, and more, ensuring the case has full context.
  • Runbook planning: Socrates generates a remediation plan, which includes isolating hosts, locking accounts, resetting credentials, or running endpoint scans.
  • Autonomous execution: Socrates triggers Hyperautomation workflows that execute those actions across the connected stack, step by step, until the threat is contained and remediated.
  • Resolution: The case is closed with full audit-ready documentation.

The handoff is seamless. Intezer ensures the right alerts are surfaced, and Torq ensures they’re fully resolved.

Intezer alert flows in to Torq
Intezer alert fully resolved in Torq — with automated isolation, account disablement, and endpoint scanning — and a Socrates-generated summary documenting every autonomous action taken.

Speed, Accuracy, and Scale

The numbers tell the story:

  • 97.6% accuracy in Intezer’s AI-driven triage
  • 90% reduction in manual investigation effort for Torq customers
  • 3–5× increase in alert handling capacity without adding headcount
  • 95%+ of Tier-1 and Tier-2 cases remediated autonomously

For analysts, this means less alert fatigue and burnout and more time for threat hunting, detection engineering, and strategic projects. For SOC leaders, it means world-class outcomes without ballooning costs.

“Everyone is looking for speed, but we’re also removing burnout — freeing analysts to focus on the most important cases.”

Mitchem Boles, Field CISO, Intezer

Better Together: Torq and Intezer

This is the future of the SOC: AI agents collaborating seamlessly to handle the noise and remediate threats at scale. Most importantly, it gives analysts back the time and focus they need to do the kind of cybersecurity work that truly matters.

Watch AMP Sessions Episode 1 to see Torq + Intezer in action.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

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“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Beyond Agent-Washing: How Torq Delivers True Agentic Automation for Security

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Eldad Livni is the Co-Founder and Chief Innovation Officer at Torq. Prior to founding Torq, Eldad co-founded and served as CPO of Luminate Security, a pioneer in Zero Trust/SASE. Following Luminate’s acquisition by Symantec, he went on to act as CPO of Symantec’s Zero Trust/Secure Access Cloud offering.

The security industry has a new buzzword problem. Walk through any major security conference, and you’ll hear every vendor claiming they’ve built “agentic AI” into their platform. But strip away the marketing speak, and most solutions are just basic automation with an AI label slapped on top.

SOC teams aren’t buying it. They’re drowning in 10,000+ daily alerts, facing a global talent shortage of 4.76 million cybersecurity professionals, and up against adversaries who now move laterally in less than an hour. They need real solutions, not rebranded point tools.

That’s where true agentic automation comes in — and why Torq HyperSOC™ represents a fundamentally different approach to AI-powered security operations.

The Agent-Washing Problem

Here’s the uncomfortable truth: most “agentic AI” in security isn’t actually agentic. It’s usually one of two things: deterministic workflows — rigid rules that break as soon as attackers change tactics; or chatbot-style agents — useful for summaries but incapable of acting autonomously or coordinating at scale.

True agentic automation requires AI systems that can:

  • Reason autonomously across complex security scenarios
  • Collaborate with other agents to solve multi-step problems
  • Adapt dynamically to novel threats and environments
  • Execute actions independently while maintaining human oversight
  • Learn and improve from each interaction

Few platforms check those boxes. Torq does.

What True Agentic Automation Looks Like

Most SOC automation is still sequential — whether through scripted workflows or single AI agents mimicking Tier-1 analysts. Tasks run one at a time, slowing investigations and leaving room for missed edge cases.

Multi-agent systems break this bottleneck. Multiple specialized agents work in parallel, each focusing on its domain — from email analysis to endpoint forensics — while continuously sharing context. As new evidence emerges, they adapt dynamically, delivering investigations and remediation in seconds instead of minutes.

Torq takes this further with Hyperautomation: AI-driven security operations that move beyond rule-based responses to deliver autonomous detection, investigation, and remediation. At the core of our multi-agent system is Socrates, our AI SOC Analyst, supported by specialized HyperAgents that handle everything from triage to containment. Together, they achieve outcomes that traditional SOAR platforms or “AI add-ons” simply can’t match.

Take a phishing use case: 

  • Autonomous investigation: When a potential phishing email hits your environment, multiple agents launch at once — one inspects headers, another scans attachments, and a third checks threat intel, finishing in seconds, not minutes.
  • Dynamic remediation: Instead of scripting every step, AI agents evaluate context in real time and choose the right actions — blocking, removing, quarantining, or notifying — simplifying maintenance and covering edge cases workflows miss. 
  • Collaborative intelligence: Our agents continuously share context and coordinate actions. They escalate to human analysts only when necessary, meaning most phishing alerts are resolved without manual intervention.

Other agentic automation platforms? At best, you could script this with workflows and drop in an AI step for summarization. The difference: Torq executes a full case lifecycle end-to-end, autonomously.

The Business Impact of True Agentic Automation

Unlike traditional automation that requires constant tuning and breaks with environmental changes, agentic automation delivers measurable business outcomes, including the ability to:

  • Scale without headcount: Torq customers automate over 95% of Tier-1 security operations, effectively scaling their SOC without adding analysts. 
  • Speed that matters: While the industry average breakout time has dropped to 48 minutes, organizations using Torq’s agentic automation contain threats in seconds, 10x faster than legacy SOAR. Speed isn’t just an advantage; it’s the difference between a contained incident and a full breach.
  • Adaptive defense: Traditional SOAR playbooks break when attackers change tactics. Torq’s agentic automation adjusts in real time — adapting to new findings and edge cases during a session to stay on track. Beyond that, it learns across sessions, remembering preferences and tuning rules so your defenses continually improve. Your defenses evolve as fast as the threats.

Human-AI Collaboration, Not Replacement

What separates real agentic automation from marketing hype is that it’s designed to augment human expertise, not replace it. Torq doesn’t aim to replace analysts. Instead, AI agents take on the repetitive work — triage, enrichment, initial containment — so humans can focus on threat hunting, strategic projects, and high-stakes response.

When agents do escalate to humans, they provide complete context, suggested actions, and all supporting evidence. Analysts aren’t starting from scratch; they’re picking up where AI left off, with everything they need to make informed decisions.

AI Governance that Scales

Autonomy only works if it’s safe. Torq builds trust in AI through:

  • Transparent decisions: Every AI (generative and agentic) action is explainable, auditable, and logged.
  • Human control: Escalation and override steps keep analysts in charge.
  • Enterprise security: Zero-trust AI architecture with encryption, validation, and attack resistance.
  • Compliance by default: Audit-ready trails and standards alignment (including ISO/IEC 42001) are built in. Unlike black-box AI tools, Torq combines deterministic, well-tested workflows with AI guardrails — so you decide the balance between autonomy and oversight. Sensitive actions can always stay human-in-the-loop, while AI is equipped with trusted, validated tools to operate safely and predictably.

For enterprises and MSSPs, this means confidence that every automated action is both effective and accountable.

The Path Forward with Agentic Automation

The security industry is at an inflection point. Organizations can continue patching together point solutions and calling it “agentic,” or they can embrace platforms built for autonomous security operations. With Torq, SOCs scale without adding headcount, stop threats in seconds, and empower analysts instead of burning them out. 

The question isn’t whether agentic AI will transform security operations — it already has. The question is whether your organization will lead that transformation or be left behind by vendors still playing catch-up with marketing buzzwords.

Ready to move beyond agent-washing? Read the AI or Die Manifesto to learn how to approach AI in the SOC the right way.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

GigaOm Names Torq Leader in SecOps Automation

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The 2025 GigaOm Radar Report for SecOps Automation has named Torq a Leader and Fast Mover. The category’s shift this year away from SOAR to SecOps Automation confirms what SOC leaders already know, and Torq has been saying for years: Legacy SOAR is done. Too rigid, too slow, and too fragile, SOAR can’t keep up with today’s adversaries. 

Purpose-built for speed, scale, and safe autonomy, Torq HyperSOC™ is the solution closest to the high-value bullseye of GigaOm’s SecOps Automation Radar. The GigaOm report validates what our customers prove daily: Torq is helping set the pace for SecOps automation.

SOAR Is Dead — And We Were the First to Say It

When Torq declared “SOAR is dead”, it wasn’t just a marketing tagline — it was a reality check. Legacy SOAR platforms were never designed for the scale, complexity, or speed of modern SOC operations. They rely on brittle playbooks, endless scripting, and rigid integrations that collapse under today’s machine-speed adversaries.

For years, vendors tried to rebrand SOAR, but the cracks were obvious:

  • Too slow to keep up with modern attack timelines.
  • Too code-heavy for teams already stretched thin.
  • Too limited to unify security, IT, and business operations.

The 2025 GigaOm Radar for SecOps Automation is the clearest signal yet: the market has officially moved on. What once fell under SOAR is now evaluated through the lens of SecOps automation — end-to-end, AI-driven workflows that unify the SOC and deliver automated triage, investigation, and response at scale.

Why Torq Stood Out in the GigaOm Radar

For the past three years, Torq Hyperautomation outperformed legacy SOAR on the GigaOm SOAR Radar. With GigaOm now evolving the category to SecOps Automation, Torq once again ranks closest to the bullseye.

The Torq platform stood out in GigaOm’s 2025 Radar for its ability to combine no-code, low-code workflows with extensive integrations across the modern SOC stack and advanced case management. Analysts highlighted Torq’s strengths in key areas:

  • Case management and collaboration: An area where Torq earned a top score, with a built-in case management system, seamless integrations with ServiceNow, Jira, Zendesk, Slack, Teams, and Webex, plus virtual war rooms and role-based access controls to keep security, IT, engineering, and business teams aligned.
  • SIEM and SDL integrations: Torq consolidates multiple signals across assets, teams, and timeframes into enriched, prioritized events. With deterministic filtering and anomaly detection integrations, SOCs can cut through noise and accelerate investigations.
  • Red teaming and validation: Every workflow can be safely tested and validated in staging before production. Audit trails, version control, and deterministic outcomes ensure responsible deployment and compliance-ready automation.
  • Future-ready architecture: GigaOm highlights architecture as the top decision factor in SecOps automation. Torq’s multi-agent, event-driven design combines the predictability of deterministic workflows with the power of LLMs — delivering autonomy that adapts to real-world complexity.
  • AI agent guardrails: GigaOm gave Torq a perfect 5 in AI Agent Guardrails, validating what enterprises already trust us to deliver: safe, scalable AI for the SOC. Every Torq decision is explainable, auditable, and transparent, with built-in governance frameworks that ensure accuracy, compliance, and accountability. From human-in-the-loop workflows and override mechanisms to zero-trust AI architecture with continuous monitoring, Torq is built for enterprise-grade safety. 

Why This Matters for Security Leaders

Today’s SOC leaders face three hard realities:

  1. Alert volume keeps climbing. The average enterprise SOC receives tens of thousands daily alerts, of which at least 30% are never investigated.
  2. Analyst headcount isn’t keeping up. A 4.76 million-person global cybersecurity talent shortage leaves SOCs chronically understaffed.
  3. Adversaries are moving faster than ever. Breakout time has shrunk to 48 minutes on average — with some intrusions moving laterally in under a minute.

Legacy tools are slowing SOCs down. Torq addresses these challenges head-on with automation built for speed, scale, and resilience.

Unified SOC operations: Case-first automation, 300+ integrations, and end-to-end workflows break down silos and align security, IT, and business teams.

Autonomy at scale: Torq auto-remediates more than 90% of Tier-1 tasks and slashes investigation times from auto-triage to full case resolution.

Enterprise-grade trust: AI guardrails, built-in governance, and continuous validation ensure autonomy is safe, reliable, and audit-ready.

And the results speak for themselves:

  • Cut MTTR by at least 75% with autonomous triage, enrichment, and case resolution
  • Automate 90%+ of Tier-1 tasks, eliminating the repetitive tasks that burn out analysts
  • 10× faster response times across critical use cases like phishing, credential compromise, and malware investigations
  • 80%+ reduction in alert fatigue, enabling analysts to focus on higher-value threat hunting and detection engineering
  • 50% decrease in average cost per incident through Hyperautomation
  • 4× more alerts handled with the same size team
  • 35% reduction in the probability of a major breach

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for [our company] and our customers.”

– Todd Willoughby, Director, RSM Defense

Get the GigaOm Radar for SecOps Automation

The verdict: The future of SecOps automation belongs to platforms that deliver SOC autonomy at scale. Torq HyperSOC™ is the only platform built to unify the SOC, automate at enterprise scale, and deliver autonomy with the governance and trust today’s leaders demand. That’s why customers, MSSPs, and analysts agree: Torq is setting the pace for the modern autonomous SOC.

Get your copy of the GigaOm SecOps Automation Radar now.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

What is Hyperautomation? Definition, Benefits, Tools & Use Cases

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Hyperautomation has become the new standard for modern organizations that want to move faster, work smarter, and operate at scale. 

By combining AI, orchestration, and low-code technologies, Hyperautomation enables teams to automate complex business and IT operations end-to-end — including those that previously required human judgment. For security operations, this means faster detection, smarter response, and a foundation for autonomous defense.

Hyperautomation Explained: What It Means for Businesses

It connects systems, learns from data, and adapts dynamically to changing conditions —  allowing businesses and security teams to achieve true operational agility through advanced technologies like artificial intelligence and robotic process automation (RPA).

Learn more about security Hyperautomation > 

Automation vs. Hyperautomation: Key Differences

At a glance, automation and Hyperautomation sound similar, but they solve very different problems in cybersecurity. Traditional automation handles simple, repetitive tasks. Hyperautomation spans systems, layers in AI-driven decision-making, and coordinates human-machine collaboration at scale. It’s about full lifecycle automation — detection, triage, enrichment, response, and resolution — across multiple domains.

In cybersecurity, this means moving beyond automating password resets or phishing reports. Hyperautomation empowers your security operations center (SOC) to autonomously detect threats, prioritize alerts, trigger tailored responses, and continuously optimize based on results.

AutomationHyperautomation
Automates individual, repetitive tasksAutomates entire processes end-to-end
Script-based, static workflowsDynamic, adaptive, and AI-driven workflows
Limited to known rulesLearns and evolves from data and context
Requires human oversightEnables human-on-the-loop operation
Improves efficiencyTransforms scale, speed, and intelligence

How Hyperautomation Tools and Platforms Work: A Step-by-Step Guide

Hyperautomation isn’t one tool — it’s a coordinated ecosystem. It connects multiple Hyperautomation technologies into a single framework, typically combining:

  • GenAI and agentic AI for decision-making and contextual awareness
  • Low-code/no-code platforms for fast workflow building without extensive coding
  • Business process management for orchestrating complex workflows
  • Integration platforms for connecting apps, tools, and systems
  • Analytics and reporting tools for measuring performance and optimizing automations over time

Hyperautomation can adapt — systems can dynamically adjust workflows, update rules based on new data, and seamlessly coordinate human and machine collaboration. 

Here’s how a typical Hyperautomation platform functions:

  1. Data capture and integration: The system collects data from multiple sources, including SIEM, cloud infrastructure, and endpoint telemetry, to create a unified data foundation.
  2. Orchestration: Hyperautomation maps workflows and identifies opportunities for intelligent orchestration.
  3. AI: AI models analyze data, make predictions, and recommend actions. 
  4. Automation and execution: Low-code/no-code tools and bots execute complex tasks instantly — from case management to threat containment.
  5. Monitoring and optimization: Real-time analytics and feedback loops allow continuous process refinement and performance tracking.

The Advantages of Hyperautomation

Hyperautomation technology transforms SecOps by delivering faster, smarter, and more scalable operations. Here’s a quick look at the biggest Hyperautomation benefits:

  • Ease of use: With drag-and-drop interfaces and no coding required, anyone on the security team can create powerful automations in minutes. Complex threat responses become easy to build, deploy, and scale across teams without relying on the complexity of legacy SOAR solutions or waiting for custom coding.
  • Lower costs: Dedicated expert support with no surprise consulting fees.
  • Secure on-prem connectivity: Zero-trust agents connect hybrid environments securely.
  • Flexible, full-stack automation: Integrate and automate anything across cloud, infrastructure, and on-prem systems.

Hyperautomation tools transform static operations into adaptive systems that learn, automate, and evolve — creating measurable efficiency across every layer of the enterprise.

From Automation to Hyperautomation 

Security automation started with promise — but hit its limits fast. Legacy SOAR tools were designed to orchestrate basic security actions but broke down under the weight of modern security demands. Static playbooks, brittle integrations, and clunky interfaces turned what was supposed to be “automation” into yet another bottleneck.

Security teams needed a new way forward as threats grew faster, more dynamic, and more complex. Unlike SOAR, Hyperautomation doesn’t just automate a few steps; it transforms the entire SOC workflow. 

It connects tools across your technology stack, enables context-aware decisions, and executes actions quickly. And because it’s built with low-code/no-code at its core, it empowers any analyst, not just engineers, to build, test, and deploy workflows in minutes.

Where SOAR failed to scale, Hyperautomation moves 10x faster with infinite extensibility, seamless integrations, and case management to reduce noise and prioritize what matters. It enables SOCs to go from “human-in-the-loop” to “human-on-the-loop,” directing strategy while AI and automation handle the grind.

When paired with agentic AI, Hyperautomation becomes the foundation of the autonomous SOC, which is a SOC where alerts are triaged, threats are hunted, incidents are remediated, and analysts stay focused on the big picture.

Hyperautomation Use Cases in Cybersecurity and IT Operations

Hyperautomation doesn’t just make your SOC more efficient — it can transform how your team works. Here are some ways where Hyperautomation delivers major impact for cybersecurity teams.

1. Incident Response

Hyperautomation enables end-to-end incident response without human bottlenecks. From initial detection and triage to investigation, enrichment, and remediation, intelligent SOC automation accelerates every phase of the process — reducing mean time to respond (MTTR) from hours to minutes.

2. Phishing

Phishing is a top entry point for attackers. Hyperautomation instantly identifies suspicious messages, quarantines affected inboxes, revokes compromised credentials, and notifies users — all without requiring analyst intervention.

3. Just-in-Time (JIT) Access Provisioning

Managing administrative privileges across a hybrid infrastructure can be a nightmare. Hyperautomation grants and revokes access dynamically based on workflows and business rules, reducing privilege creep and improving security posture.

4. Threat Hunting

With Hyperautomation, SOCs can continuously search for threats using AI Agents across SIEMs, EDRs, and identity platforms. It’s proactive defense — and it’s fast.

5. Identity and Access Management (IAM)

From self-service access validation to automatic account cleanup, Hyperautomation brings control and consistency to identity workflows, ensuring alignment without added complexity.

Hyperautomation with Torq: How to Get Started

Torq Hyperautomation™ combines agentic AI, low-code/no-code workflow building, and multi-system security orchestration into one unified experience. Whether you’re deploying across cloud, on-prem, or hybrid environments, Torq makes it easy to automate your entire SOC — without needing a single line of code.

Key benefits of Hyperautomating your security operations with the Torq platform include:

  • AI-native: Orchestrate AI Agents that triage, investigate, and remediate alerts.
  • No-code/low-code simplicity: Use drag-and-drop or natural language prompts to build advanced workflows in minutes.
  • Massive integration library: Connect with any tool in your security stack and beyond.
  • Case management: Prioritize and enrich alerts automatically, route decisions to the right people, and track everything.

As threats grow faster, more complex, and more automated, your response strategy has to evolve just as quickly. Whether you’re replacing legacy SOAR, reducing alert fatigue, or scaling your SOC, Torq’s Hyperautomation platform gives you the speed, intelligence, and flexibility to stay ahead.

Feeling the pressure to get more done faster across your security operations? 

FAQs

What is Hyperautomation?

Hyperautomation is an advanced business strategy that uses AI (artificial intelligence)and robotic process automation (RPA) to automate complex business processes end-to-end. Unlike standard automation tools that focus on repetitive, manual tasks, Hyperautomation orchestrates entire workflows across multiple systems — from data analysis and decision-making to execution.

It combines advanced technologies like natural language processing (NLP), process mining, and business process management (BPM) to help organizations improve efficiency, reduce human error, and accelerate digital transformation.

How does Hyperautomation differ from RPA or traditional automation?

While RPA (robotic process automation) automates simple, rule-based tasks, Hyperautomation expands that capability with AI to handle more complex, dynamic, and unstructured scenarios.

  • RPA: Executes fixed, repetitive workflows (like copying data between systems).
  • Hyperautomation: Uses AI, BPM, and intelligent automation to analyze, decide, and automate processes that evolve over time.
What technologies are used in Hyperautomation?

Hyperautomation relies on an ecosystem of automation technologies that work together to create intelligent, self-improving systems. These include:

  • Artificial intelligence (AI) for contextual understanding and decision-making
  • Robotic process automation (RPA) for executing repetitive, rule-based actions
  • Business process management (BPM) for orchestrating and optimizing workflows
  • Process mining to discover and map inefficiencies in existing processes
  • Natural language processing (NLP) to interpret and process unstructured data such as emails or documents
  • Automation platforms that unify bots, analytics, and human oversight in one environment

Together, these tools turn fragmented automation into cohesive, intelligent, and automated processes.

How does Hyperautomation improve business efficiency?

Hyperautomation enhances efficiency by automating manual, repetitive tasks and enabling systems to learn, adapt, and optimize over time.

Through AIL, it can analyze vast amounts of operational data, identify bottlenecks, and continuously refine processes for better outcomes. By orchestrating business processes end-to-end, organizations reduce errors, cut costs, and speed up execution — freeing humans to focus on innovation instead of routine work.

What are the benefits of implementing Hyperautomation?

The benefits of Hyperautomation extend across efficiency, intelligence, and scalability:

  • Higher efficiency: Automates thousands of repetitive tasks with precision
  • Improved accuracy: Reduces human errors in manual processes
  • Faster decisions: Uses AI  to analyze and respond instantly
  • End-to-end automation: Unifies business process management with orchestration
  • Scalability: Easily expands across business units and data systems

Smarter operations: Turns unstructured data into insights that drive outcomes

How does Hyperautomation support digital transformation?

Hyperautomation is a cornerstone of digital transformation because it enables continuous innovation across every layer of the business. By integrating AI, RPA, BPM, and process mining, it transforms static operations into agile, intelligent automation ecosystems.

Organizations can scale processes faster, reduce costs, and empower employees with tools that amplify human capability — all while achieving measurable improvements in efficiency, compliance, and customer experience.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Your Security Product’s Favorite Integration Partner

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Chris Coburn is the Senior Director of Technology Alliances at Torq

Chris Coburn is the Senior Director of Technology Alliances at Torq, where he leads strategic partnerships that fuel innovation and growth. With experience scaling alliance programs at cybersecurity leaders like Recorded Future, he brings an execution-first mindset to ecosystem development. He’s the architect of Torq’s AMP program, redefining how partners integrate, collaborate, and win together.

Cybersecurity vendors: Your customers already have a stack they trust — your job (and ours) is to make it smarter, faster, and more connected. Torq is the automated security solution that plugs into anything, orchestrates everything, and turns alerts into action across the SOC. 

Through the Torq AMP (Alliance & Momentum Partner) Program, we co-build practical solutions so our integration partners’ products shine inside live customer workflows. The AMP’d Sessions video series brings these integrations to life — showing how Torq and our partners turn big promises into real-world SOC outcomes.

Why Partners Choose Torq

Security teams are overwhelmed — on average, they have 83 tools and 29 vendors, and no time to tie it all together. Torq is the execution layer that makes the whole stack work as one.

  • Integrates with anything. 300+ out-of-the-box connectors plus universal HTTP/webhooks, headless APIs, custom actions, and on-prem support.
  • Operational in days, not months. Visual no-code builder and BYO-integration framework.
  • Proves impact fast. Prebuilt use cases across SIEM, EDR, IAM, cloud, and threat intelligence reduce MTTR, cut manual work, and showcase real interoperability.
  • Co-build, co-sell, co-market. Joint solution playbooks, launch kits, and customer deployment resources that demonstrate value on day one.
  • Measurable outcomes. Customers report halved MTTD, ~90% of responses automated, 3–5x alert throughput, and up to 90% of T1/T2 tickets closed automatically.

How We Integrate

Prebuilt connectors for SIEM, EDR/XDR, IAM, email security, cloud, threat intelligence, ITSM, data stores, and more.

Universal HTTP/webhook steps to call any REST API, receive events, and normalize responses.

Custom integration builder to define auth, actions, and outputs in minutes (no waiting on a new connector).

Headless APIs for embedding automation behind your UI, exposing “one-click” actions inside your product.

ChatOps and Interact to run workflows from Slack/Teams or secure web forms for human-in-the-loop steps.

Hybrid and on-prem options to operate wherever your customers do — cloud, datacenter, or air-gapped.

AMP Partner Spotlights: Better Together

Torq is trusted by security teams across various industries, including finance, technology, consumer goods, fashion, hospitality, and more. Here’s how Torq works with the best in the business to deliver exceptional SecOps outcomes. You can also watch demos on how these integrations work here.

Torq + Intezer: Agent-to-Agent Collaboration

Torq and Intezer partner to deliver forensic-grade agentic alert triage and autonomous threat remediation — enabling customers to build an autonomous SOC that can handle massive alert volumes, eliminate alert fatigue, and prevent analyst burnout. With Intezer AI agents triaging and analyzing events in seconds, and Torq’s AI SOC Analyst, Socrates, auto-remediating over 95% of Tier-1 and Tier-2 security alerts, these agents work together like a seasoned SOC team, leaving humans to focus on critical threats.

Torq + Wiz: Cloud Threat Intelligence in Action

When Wiz detects a cloud security issue, like an exposed S3 bucket, dormant IAM credential, or misconfiguration, it can trigger a Torq workflow. Inside Torq, prebuilt Wiz steps let you list, query, and update findings, then fix issues automatically or with quick approvals: disable risky users, tighten access, enable versioning, and notify owners in Slack or Teams. Torq adds MITRE ATT&CK tags, AI summaries from Socrates, our AI SOC analyst, and full case management so cloud issues turn into clean, documented fixes.

Torq + Zscaler: Enforce and Respond in Real Time

Torq integrates seamlessly with Zscaler to automate cloud security enforcement and incident response. When Zscaler detects risky web traffic, policy violations, or malicious file downloads, alerts can flow directly into Torq.

Torq enriches it with context from threat intelligence, IAM, and endpoint tools and then acts in real time: blocking destinations, disabling compromised accounts, notifying users, and creating ITSM tickets. Together, Zscaler and Torq cut MTTR, keep policies consistent across devices, and lighten the load on your analysts.

Torq + Cyera: Auto-Remediate Data Risk

Joint customers can ingest Cyera detection events into Torq via webhook triggers and then enrich or act upon them with dedicated Cyera workflow steps, like retrieving classifications or datastore details, using API key authentication.

In practice, this means that when Cyera detects a data risk — say, a public-facing S3 bucket or a misconfigured access policy — Torq can immediately launch a tailored auto-remediation workflow. Whether revoking access, closing exposures, or notifying stakeholders, Torq executes those actions autonomously and at machine speed.

Torq + Panther: Cloud Detection and Response

Panther streams high-fidelity alerts from AWS, GCP, Azure, and SaaS apps into Torq. Torq enriches each alert with threat intel, identity, and asset context, then automates next steps such as isolating endpoints, rolling back permissions, pinging Slack/Teams, or creating ITSM tickets. The result is lower MTTR, less manual work, and consistent response across multi-cloud environments.

Torq + Reco: Automate SaaS Risk

Torq and Reco integrate to deliver smarter SaaS security by connecting Reco’s visibility into user activity and data sharing with Torq’s Hyperautomation engine. When Reco detects risky SaaS behaviors — such as overshared files, sensitive data exposure, or suspicious user actions — those alerts flow directly into Torq workflows. 

Torq enriches each event with IAM, threat intel, and business context, then orchestrates the right response, from revoking sharing permissions to disabling compromised accounts or notifying stakeholders in Slack, Teams, or Jira. Reco and Torq enable SOC teams to quickly mitigate SaaS risks, enforce governance policies automatically, and cut down the manual work that slows SaaS security operations.

See all of our integrations >

What Partners Get with AMP

You’re not just another logo on a page for us. Here’s what you get with Torq AMP:

  • Ready-to-ship blueprints: Production-ready playbooks that make your product shine inside real SOC workflows.
  • Fast-track integration: Your own Torq instance, hands-on SE support, and a clean path from concept to live integration without red tape.
  • Go-to-market that actually goes somewhere: Joint demos, field events, aligned sales plays, and enablement.
  • Marketplace momentum: Front-and-center placement, discoverable listings, and packaged use cases that customers can deploy in minutes.
  • Proof that sells: Built-in telemetry and dashboards that quantify MTTR reduction, auto-resolved cases, and analyst hours saved/
  • Marketing with muscle: Tap the Torq brand — social, campaigns, solution briefs, in-product exposure, and (yes) custom swag to light up launches.

Not Just Another Solution. The Solution That Makes Every Other One Better.

Torq doesn’t replace your product or your customers’ investments. It amplifies them. If you want your cybersecurity solution to do more inside the SOC — automatically — Torq is the automated security solution that makes your security product (and your customers’ entire stack) shine.

Watch The AMP’d Sessions video series to see how Torq and partners like Intezer, Wiz, Zscaler, Cyera, Panther, and Reco are solving real SecOps challenges in 15 minutes or less.

Or, build and launch a joint automation with us.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Fal.Con 2025 Recap: The Future of the SOC Is Autonomous

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The energy at Fal.Con 2025 was undeniable. Conversations weren’t about if AI belongs in the SOC — they were about how fast teams can adopt it, govern it, and get value fast. And across the Hub Expo floor, SOC leaders we talked to were blunt: Legacy SOAR is dead. The future is agentic AI and Hyperautomation, and it’s happening now.

The Current SOC Model is Cracking

SOCs are drowning under the weight of alerts, manual triage, and analyst churn. With thousands of alerts per day and too few analysts to investigate them, it’s no surprise so many threats slip through the cracks.

Legacy SOAR platforms like XSOAR aren’t helping — they’re holding security teams back. Monolithic, slow, and code-heavy, they trap analysts in brittle playbooks and endless swivel-chair work.

That’s why so many conversations at Fal.Con 2025 gravitated toward the joint value of Torq Hyperautomation™ and CrowdStrike Falcon. Together, they’re giving SOC teams what legacy SOAR never could: automation at scale, real-time intelligence, and a foundation for truly autonomous security operations.

What Everyone Was Talking About at Fal.Con 2025

AI or die. SOC leaders agreed: Adversaries have AI, so SOCs need AI just to survive. With Torq + CrowdStrike, AI agents and automated workflows already cut Tier-1 work by over 95%, proving autonomy isn’t a future dream; it’s a reality in production at Fortune 500s.

Bridging SecOps + IT. Conversations weren’t about Torq versus CrowdStrike, but about how the two together unify security and IT operations into a seamless, coordinated defense. Falcon Fusion provides real-time data aggregation and automation within the CrowdStrike ecosystem; Torq orchestrates it into automated case lifecycles that span broader Hyperautomated use cases across both IT and security domains.

Agentic AI in practice. SOC leaders weren’t looking for another dashboard. They wanted AI that helps analysts cut through noise and focus on real threats. With Socrates, Torq’s AI SOC Analyst, enriched CrowdStrike detections become fully triaged cases, escalated only when human judgment is needed.

Multi-SIEM strategy. With many security teams migrating log aggregation to CrowdStrike Fusion, analysts are searching for a way to adhere to data retention compliance policies while maintaining a way to take action on logs stored in multiple data lakes. Torq becomes the solution to the multi-SIEM challenge, sitting at the center of disconnected data lakes to automatically query, correlate, and streamline data management across the entire environment.

 Live from the Fal.Con Theater: AI or Die

One of the highlights of Fal.Con 2025 was our standing room-only theater session, “Achieving the Autonomous SOC with AI Agents,” led by Chris Coburn, Torq’s Sr. Director of Tech Alliances. and myself. The message hit home: adversaries have AI — SOCs can’t afford to stay manual.

Key takeaways:

  • AI agents are the next frontier. Gartner projects that AI will increase SOC efficiency by 40% by 2026, and Torq Socrates is already proving that today.
  • Agentic reasoning is key to building trust. Torq’s AI agents provide clear, immutable agentic execution logs, giving security leaders trust in the decision making and autonomous actions of AI.
  • Autonomy is real. IDC validated that Torq HyperSOC™ enables SOC teams to cut investigation time by up to 90% and handle 3–5× more cases without adding headcount.
  • From burnout to resilience. Agentic AI reduces alert fatigue, eliminates Tier-1 grunt work, and empowers analysts to focus on higher-value investigations.

The audience agreed. SOC leaders don’t want more dashboards or point tools. They want a path to SOC autonomy that’s proven, practical, and safe to deploy at scale — and Torq + Crowdstrike deliver that blueprint.

Torq + CrowdStrike: Better Together

Torq Hyperautomation™ and CrowdStrike Falcon are the new foundation for autonomous SecOps. Together, they deliver:

  • Seamless integration. Day-one automation across Falcon detections, incident response, and vulnerability management.
  • Built for scale. Multi-tenant support for MSSPs and elastic performance for enterprise SOCs.
  • AI-driven autonomy. Socrates (Torq’s AI SOC Analyst) and Falcon Fusion power real-time triage, enrichment, and auto-remediation.

Proven outcomes:

  • 10× faster response times
  • 95%+ Tier-1 tasks auto-remediated
  • Near real-time case management with Falcon LogScale
  • 11.5 million Torq + CrowdStrike automated actions every year across 150+ organizations

See Torq in Action

Fal.Con 2025 made it clear: the SOC model is shifting — from manual dashboards and legacy SOAR to agentic AI and Hyperautomation. Torq + CrowdStrike are already powering autonomous SecOps at scale, from enterprises to MSSPs.

Join our team for a live demo to see how your SOC can cut MTTR by 75% in under 90 days.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO