What is Hyperautomation? Definition, Benefits, Tools & Use Cases

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Hyperautomation has become the new standard for modern organizations that want to move faster, work smarter, and operate at scale. 

By combining AI, orchestration, and low-code technologies, Hyperautomation enables teams to automate complex business and IT operations end-to-end — including those that previously required human judgment. For security operations, this means faster detection, smarter response, and a foundation for autonomous defense.

Hyperautomation Explained: What It Means for Businesses

It connects systems, learns from data, and adapts dynamically to changing conditions —  allowing businesses and security teams to achieve true operational agility through advanced technologies like artificial intelligence and robotic process automation (RPA).

Learn more about security Hyperautomation > 

Automation vs. Hyperautomation: Key Differences

At a glance, automation and Hyperautomation sound similar, but they solve very different problems in cybersecurity. Traditional automation handles simple, repetitive tasks. Hyperautomation spans systems, layers in AI-driven decision-making, and coordinates human-machine collaboration at scale. It’s about full lifecycle automation — detection, triage, enrichment, response, and resolution — across multiple domains.

In cybersecurity, this means moving beyond automating password resets or phishing reports. Hyperautomation empowers your security operations center (SOC) to autonomously detect threats, prioritize alerts, trigger tailored responses, and continuously optimize based on results.

AutomationHyperautomation
Automates individual, repetitive tasksAutomates entire processes end-to-end
Script-based, static workflowsDynamic, adaptive, and AI-driven workflows
Limited to known rulesLearns and evolves from data and context
Requires human oversightEnables human-on-the-loop operation
Improves efficiencyTransforms scale, speed, and intelligence

How Hyperautomation Tools and Platforms Work: A Step-by-Step Guide

Hyperautomation isn’t one tool — it’s a coordinated ecosystem. It connects multiple Hyperautomation technologies into a single framework, typically combining:

  • GenAI and agentic AI for decision-making and contextual awareness
  • Low-code/no-code platforms for fast workflow building without extensive coding
  • Business process management for orchestrating complex workflows
  • Integration platforms for connecting apps, tools, and systems
  • Analytics and reporting tools for measuring performance and optimizing automations over time

Hyperautomation can adapt — systems can dynamically adjust workflows, update rules based on new data, and seamlessly coordinate human and machine collaboration. 

Here’s how a typical Hyperautomation platform functions:

  1. Data capture and integration: The system collects data from multiple sources, including SIEM, cloud infrastructure, and endpoint telemetry, to create a unified data foundation.
  2. Orchestration: Hyperautomation maps workflows and identifies opportunities for intelligent orchestration.
  3. AI: AI models analyze data, make predictions, and recommend actions. 
  4. Automation and execution: Low-code/no-code tools and bots execute complex tasks instantly — from case management to threat containment.
  5. Monitoring and optimization: Real-time analytics and feedback loops allow continuous process refinement and performance tracking.

The Advantages of Hyperautomation

Hyperautomation technology transforms SecOps by delivering faster, smarter, and more scalable operations. Here’s a quick look at the biggest Hyperautomation benefits:

  • Ease of use: With drag-and-drop interfaces and no coding required, anyone on the security team can create powerful automations in minutes. Complex threat responses become easy to build, deploy, and scale across teams without relying on the complexity of legacy SOAR solutions or waiting for custom coding.
  • Lower costs: Dedicated expert support with no surprise consulting fees.
  • Secure on-prem connectivity: Zero-trust agents connect hybrid environments securely.
  • Flexible, full-stack automation: Integrate and automate anything across cloud, infrastructure, and on-prem systems.

Hyperautomation tools transform static operations into adaptive systems that learn, automate, and evolve — creating measurable efficiency across every layer of the enterprise.

From Automation to Hyperautomation 

Security automation started with promise — but hit its limits fast. Legacy SOAR tools were designed to orchestrate basic security actions but broke down under the weight of modern security demands. Static playbooks, brittle integrations, and clunky interfaces turned what was supposed to be “automation” into yet another bottleneck.

Security teams needed a new way forward as threats grew faster, more dynamic, and more complex. Unlike SOAR, Hyperautomation doesn’t just automate a few steps; it transforms the entire SOC workflow. 

It connects tools across your technology stack, enables context-aware decisions, and executes actions quickly. And because it’s built with low-code/no-code at its core, it empowers any analyst, not just engineers, to build, test, and deploy workflows in minutes.

Where SOAR failed to scale, Hyperautomation moves 10x faster with infinite extensibility, seamless integrations, and case management to reduce noise and prioritize what matters. It enables SOCs to go from “human-in-the-loop” to “human-on-the-loop,” directing strategy while AI and automation handle the grind.

When paired with agentic AI, Hyperautomation becomes the foundation of the autonomous SOC, which is a SOC where alerts are triaged, threats are hunted, incidents are remediated, and analysts stay focused on the big picture.

Hyperautomation Use Cases in Cybersecurity and IT Operations

Hyperautomation doesn’t just make your SOC more efficient — it can transform how your team works. Here are some ways where Hyperautomation delivers major impact for cybersecurity teams.

1. Incident Response

Hyperautomation enables end-to-end incident response without human bottlenecks. From initial detection and triage to investigation, enrichment, and remediation, intelligent SOC automation accelerates every phase of the process — reducing mean time to respond (MTTR) from hours to minutes.

2. Phishing

Phishing is a top entry point for attackers. Hyperautomation instantly identifies suspicious messages, quarantines affected inboxes, revokes compromised credentials, and notifies users — all without requiring analyst intervention.

3. Just-in-Time (JIT) Access Provisioning

Managing administrative privileges across a hybrid infrastructure can be a nightmare. Hyperautomation grants and revokes access dynamically based on workflows and business rules, reducing privilege creep and improving security posture.

4. Threat Hunting

With Hyperautomation, SOCs can continuously search for threats using AI Agents across SIEMs, EDRs, and identity platforms. It’s proactive defense — and it’s fast.

5. Identity and Access Management (IAM)

From self-service access validation to automatic account cleanup, Hyperautomation brings control and consistency to identity workflows, ensuring alignment without added complexity.

Hyperautomation with Torq: How to Get Started

Torq Hyperautomation™ combines agentic AI, low-code/no-code workflow building, and multi-system security orchestration into one unified experience. Whether you’re deploying across cloud, on-prem, or hybrid environments, Torq makes it easy to automate your entire SOC — without needing a single line of code.

Key benefits of Hyperautomating your security operations with the Torq platform include:

  • AI-native: Orchestrate AI Agents that triage, investigate, and remediate alerts.
  • No-code/low-code simplicity: Use drag-and-drop or natural language prompts to build advanced workflows in minutes.
  • Massive integration library: Connect with any tool in your security stack and beyond.
  • Case management: Prioritize and enrich alerts automatically, route decisions to the right people, and track everything.

As threats grow faster, more complex, and more automated, your response strategy has to evolve just as quickly. Whether you’re replacing legacy SOAR, reducing alert fatigue, or scaling your SOC, Torq’s Hyperautomation platform gives you the speed, intelligence, and flexibility to stay ahead.

Feeling the pressure to get more done faster across your security operations? 

FAQs

What is Hyperautomation?

Hyperautomation is an advanced business strategy that uses AI (artificial intelligence)and robotic process automation (RPA) to automate complex business processes end-to-end. Unlike standard automation tools that focus on repetitive, manual tasks, Hyperautomation orchestrates entire workflows across multiple systems — from data analysis and decision-making to execution.

It combines advanced technologies like natural language processing (NLP), process mining, and business process management (BPM) to help organizations improve efficiency, reduce human error, and accelerate digital transformation.

How does Hyperautomation differ from RPA or traditional automation?

While RPA (robotic process automation) automates simple, rule-based tasks, Hyperautomation expands that capability with AI to handle more complex, dynamic, and unstructured scenarios.

  • RPA: Executes fixed, repetitive workflows (like copying data between systems).
  • Hyperautomation: Uses AI, BPM, and intelligent automation to analyze, decide, and automate processes that evolve over time.
What technologies are used in Hyperautomation?

Hyperautomation relies on an ecosystem of automation technologies that work together to create intelligent, self-improving systems. These include:

  • Artificial intelligence (AI) for contextual understanding and decision-making
  • Robotic process automation (RPA) for executing repetitive, rule-based actions
  • Business process management (BPM) for orchestrating and optimizing workflows
  • Process mining to discover and map inefficiencies in existing processes
  • Natural language processing (NLP) to interpret and process unstructured data such as emails or documents
  • Automation platforms that unify bots, analytics, and human oversight in one environment

Together, these tools turn fragmented automation into cohesive, intelligent, and automated processes.

How does Hyperautomation improve business efficiency?

Hyperautomation enhances efficiency by automating manual, repetitive tasks and enabling systems to learn, adapt, and optimize over time.

Through AIL, it can analyze vast amounts of operational data, identify bottlenecks, and continuously refine processes for better outcomes. By orchestrating business processes end-to-end, organizations reduce errors, cut costs, and speed up execution — freeing humans to focus on innovation instead of routine work.

What are the benefits of implementing Hyperautomation?

The benefits of Hyperautomation extend across efficiency, intelligence, and scalability:

  • Higher efficiency: Automates thousands of repetitive tasks with precision
  • Improved accuracy: Reduces human errors in manual processes
  • Faster decisions: Uses AI  to analyze and respond instantly
  • End-to-end automation: Unifies business process management with orchestration
  • Scalability: Easily expands across business units and data systems

Smarter operations: Turns unstructured data into insights that drive outcomes

How does Hyperautomation support digital transformation?

Hyperautomation is a cornerstone of digital transformation because it enables continuous innovation across every layer of the business. By integrating AI, RPA, BPM, and process mining, it transforms static operations into agile, intelligent automation ecosystems.

Organizations can scale processes faster, reduce costs, and empower employees with tools that amplify human capability — all while achieving measurable improvements in efficiency, compliance, and customer experience.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

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“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

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“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

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“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Your Security Product’s Favorite Integration Partner

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Chris Coburn is the Senior Director of Technology Alliances at Torq

Chris Coburn is the Senior Director of Technology Alliances at Torq, where he leads strategic partnerships that fuel innovation and growth. With experience scaling alliance programs at cybersecurity leaders like Recorded Future, he brings an execution-first mindset to ecosystem development. He’s the architect of Torq’s AMP program, redefining how partners integrate, collaborate, and win together.

Cybersecurity vendors: Your customers already have a stack they trust — your job (and ours) is to make it smarter, faster, and more connected. Torq is the automated security solution that plugs into anything, orchestrates everything, and turns alerts into action across the SOC. 

Through the Torq AMP (Alliance & Momentum Partner) Program, we co-build practical solutions so our integration partners’ products shine inside live customer workflows. The AMP’d Sessions video series brings these integrations to life — showing how Torq and our partners turn big promises into real-world SOC outcomes.

Why Partners Choose Torq

Security teams are overwhelmed — on average, they have 83 tools and 29 vendors, and no time to tie it all together. Torq is the execution layer that makes the whole stack work as one.

  • Integrates with anything. 300+ out-of-the-box connectors plus universal HTTP/webhooks, headless APIs, custom actions, and on-prem support.
  • Operational in days, not months. Visual no-code builder and BYO-integration framework.
  • Proves impact fast. Prebuilt use cases across SIEM, EDR, IAM, cloud, and threat intelligence reduce MTTR, cut manual work, and showcase real interoperability.
  • Co-build, co-sell, co-market. Joint solution playbooks, launch kits, and customer deployment resources that demonstrate value on day one.
  • Measurable outcomes. Customers report halved MTTD, ~90% of responses automated, 3–5x alert throughput, and up to 90% of T1/T2 tickets closed automatically.

How We Integrate

Prebuilt connectors for SIEM, EDR/XDR, IAM, email security, cloud, threat intelligence, ITSM, data stores, and more.

Universal HTTP/webhook steps to call any REST API, receive events, and normalize responses.

Custom integration builder to define auth, actions, and outputs in minutes (no waiting on a new connector).

Headless APIs for embedding automation behind your UI, exposing “one-click” actions inside your product.

ChatOps and Interact to run workflows from Slack/Teams or secure web forms for human-in-the-loop steps.

Hybrid and on-prem options to operate wherever your customers do — cloud, datacenter, or air-gapped.

AMP Partner Spotlights: Better Together

Torq is trusted by security teams across various industries, including finance, technology, consumer goods, fashion, hospitality, and more. Here’s how Torq works with the best in the business to deliver exceptional SecOps outcomes. You can also watch demos on how these integrations work here.

Torq + Intezer: Agent-to-Agent Collaboration

Torq and Intezer partner to deliver forensic-grade agentic alert triage and autonomous threat remediation — enabling customers to build an autonomous SOC that can handle massive alert volumes, eliminate alert fatigue, and prevent analyst burnout. With Intezer AI agents triaging and analyzing events in seconds, and Torq’s AI SOC Analyst, Socrates, auto-remediating over 95% of Tier-1 and Tier-2 security alerts, these agents work together like a seasoned SOC team, leaving humans to focus on critical threats.

Torq + Wiz: Cloud Threat Intelligence in Action

When Wiz detects a cloud security issue, like an exposed S3 bucket, dormant IAM credential, or misconfiguration, it can trigger a Torq workflow. Inside Torq, prebuilt Wiz steps let you list, query, and update findings, then fix issues automatically or with quick approvals: disable risky users, tighten access, enable versioning, and notify owners in Slack or Teams. Torq adds MITRE ATT&CK tags, AI summaries from Socrates, our AI SOC analyst, and full case management so cloud issues turn into clean, documented fixes.

Torq + Zscaler: Enforce and Respond in Real Time

Torq integrates seamlessly with Zscaler to automate cloud security enforcement and incident response. When Zscaler detects risky web traffic, policy violations, or malicious file downloads, alerts can flow directly into Torq.

Torq enriches it with context from threat intelligence, IAM, and endpoint tools and then acts in real time: blocking destinations, disabling compromised accounts, notifying users, and creating ITSM tickets. Together, Zscaler and Torq cut MTTR, keep policies consistent across devices, and lighten the load on your analysts.

Torq + Cyera: Auto-Remediate Data Risk

Joint customers can ingest Cyera detection events into Torq via webhook triggers and then enrich or act upon them with dedicated Cyera workflow steps, like retrieving classifications or datastore details, using API key authentication.

In practice, this means that when Cyera detects a data risk — say, a public-facing S3 bucket or a misconfigured access policy — Torq can immediately launch a tailored auto-remediation workflow. Whether revoking access, closing exposures, or notifying stakeholders, Torq executes those actions autonomously and at machine speed.

Torq + Panther: Cloud Detection and Response

Panther streams high-fidelity alerts from AWS, GCP, Azure, and SaaS apps into Torq. Torq enriches each alert with threat intel, identity, and asset context, then automates next steps such as isolating endpoints, rolling back permissions, pinging Slack/Teams, or creating ITSM tickets. The result is lower MTTR, less manual work, and consistent response across multi-cloud environments.

Torq + Reco: Automate SaaS Risk

Torq and Reco integrate to deliver smarter SaaS security by connecting Reco’s visibility into user activity and data sharing with Torq’s Hyperautomation engine. When Reco detects risky SaaS behaviors — such as overshared files, sensitive data exposure, or suspicious user actions — those alerts flow directly into Torq workflows. 

Torq enriches each event with IAM, threat intel, and business context, then orchestrates the right response, from revoking sharing permissions to disabling compromised accounts or notifying stakeholders in Slack, Teams, or Jira. Reco and Torq enable SOC teams to quickly mitigate SaaS risks, enforce governance policies automatically, and cut down the manual work that slows SaaS security operations.

See all of our integrations >

What Partners Get with AMP

You’re not just another logo on a page for us. Here’s what you get with Torq AMP:

  • Ready-to-ship blueprints: Production-ready playbooks that make your product shine inside real SOC workflows.
  • Fast-track integration: Your own Torq instance, hands-on SE support, and a clean path from concept to live integration without red tape.
  • Go-to-market that actually goes somewhere: Joint demos, field events, aligned sales plays, and enablement.
  • Marketplace momentum: Front-and-center placement, discoverable listings, and packaged use cases that customers can deploy in minutes.
  • Proof that sells: Built-in telemetry and dashboards that quantify MTTR reduction, auto-resolved cases, and analyst hours saved/
  • Marketing with muscle: Tap the Torq brand — social, campaigns, solution briefs, in-product exposure, and (yes) custom swag to light up launches.

Not Just Another Solution. The Solution That Makes Every Other One Better.

Torq doesn’t replace your product or your customers’ investments. It amplifies them. If you want your cybersecurity solution to do more inside the SOC — automatically — Torq is the automated security solution that makes your security product (and your customers’ entire stack) shine.

Watch The AMP’d Sessions video series to see how Torq and partners like Intezer, Wiz, Zscaler, Cyera, Panther, and Reco are solving real SecOps challenges in 15 minutes or less.

Or, build and launch a joint automation with us.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Fal.Con 2025 Recap: The Future of the SOC Is Autonomous

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The energy at Fal.Con 2025 was undeniable. Conversations weren’t about if AI belongs in the SOC — they were about how fast teams can adopt it, govern it, and get value fast. And across the Hub Expo floor, SOC leaders we talked to were blunt: Legacy SOAR is dead. The future is agentic AI and Hyperautomation, and it’s happening now.

The Current SOC Model is Cracking

SOCs are drowning under the weight of alerts, manual triage, and analyst churn. With thousands of alerts per day and too few analysts to investigate them, it’s no surprise so many threats slip through the cracks.

Legacy SOAR platforms like XSOAR aren’t helping — they’re holding security teams back. Monolithic, slow, and code-heavy, they trap analysts in brittle playbooks and endless swivel-chair work.

That’s why so many conversations at Fal.Con 2025 gravitated toward the joint value of Torq Hyperautomation™ and CrowdStrike Falcon. Together, they’re giving SOC teams what legacy SOAR never could: automation at scale, real-time intelligence, and a foundation for truly autonomous security operations.

What Everyone Was Talking About at Fal.Con 2025

AI or die. SOC leaders agreed: Adversaries have AI, so SOCs need AI just to survive. With Torq + CrowdStrike, AI agents and automated workflows already cut Tier-1 work by over 95%, proving autonomy isn’t a future dream; it’s a reality in production at Fortune 500s.

Bridging SecOps + IT. Conversations weren’t about Torq versus CrowdStrike, but about how the two together unify security and IT operations into a seamless, coordinated defense. Falcon Fusion provides real-time data aggregation and automation within the CrowdStrike ecosystem; Torq orchestrates it into automated case lifecycles that span broader Hyperautomated use cases across both IT and security domains.

Agentic AI in practice. SOC leaders weren’t looking for another dashboard. They wanted AI that helps analysts cut through noise and focus on real threats. With Socrates, Torq’s AI SOC Analyst, enriched CrowdStrike detections become fully triaged cases, escalated only when human judgment is needed.

Multi-SIEM strategy. With many security teams migrating log aggregation to CrowdStrike Fusion, analysts are searching for a way to adhere to data retention compliance policies while maintaining a way to take action on logs stored in multiple data lakes. Torq becomes the solution to the multi-SIEM challenge, sitting at the center of disconnected data lakes to automatically query, correlate, and streamline data management across the entire environment.

 Live from the Fal.Con Theater: AI or Die

One of the highlights of Fal.Con 2025 was our standing room-only theater session, “Achieving the Autonomous SOC with AI Agents,” led by Chris Coburn, Torq’s Sr. Director of Tech Alliances. and myself. The message hit home: adversaries have AI — SOCs can’t afford to stay manual.

Key takeaways:

  • AI agents are the next frontier. Gartner projects that AI will increase SOC efficiency by 40% by 2026, and Torq Socrates is already proving that today.
  • Agentic reasoning is key to building trust. Torq’s AI agents provide clear, immutable agentic execution logs, giving security leaders trust in the decision making and autonomous actions of AI.
  • Autonomy is real. IDC validated that Torq HyperSOC™ enables SOC teams to cut investigation time by up to 90% and handle 3–5× more cases without adding headcount.
  • From burnout to resilience. Agentic AI reduces alert fatigue, eliminates Tier-1 grunt work, and empowers analysts to focus on higher-value investigations.

The audience agreed. SOC leaders don’t want more dashboards or point tools. They want a path to SOC autonomy that’s proven, practical, and safe to deploy at scale — and Torq + Crowdstrike deliver that blueprint.

Torq + CrowdStrike: Better Together

Torq Hyperautomation™ and CrowdStrike Falcon are the new foundation for autonomous SecOps. Together, they deliver:

  • Seamless integration. Day-one automation across Falcon detections, incident response, and vulnerability management.
  • Built for scale. Multi-tenant support for MSSPs and elastic performance for enterprise SOCs.
  • AI-driven autonomy. Socrates (Torq’s AI SOC Analyst) and Falcon Fusion power real-time triage, enrichment, and auto-remediation.

Proven outcomes:

  • 10× faster response times
  • 95%+ Tier-1 tasks auto-remediated
  • Near real-time case management with Falcon LogScale
  • 11.5 million Torq + CrowdStrike automated actions every year across 150+ organizations

See Torq in Action

Fal.Con 2025 made it clear: the SOC model is shifting — from manual dashboards and legacy SOAR to agentic AI and Hyperautomation. Torq + CrowdStrike are already powering autonomous SecOps at scale, from enterprises to MSSPs.

Join our team for a live demo to see how your SOC can cut MTTR by 75% in under 90 days.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

90 Days to SOC Autonomy: How Torq Customers Get There

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Security operations shouldn’t be defined by burnout, backlog, and brittle tools. Torq HyperSOC™ replaces the slow, manual SOC model with an autonomous system powered by agentic AI, Hyperautomation, and seamless stack integration

In just 90 days with Torq, security teams move from reactive to proactive — automating Tier-1 triage, accelerating response, and freeing analysts to focus on what matters most.

The 90-Day Path to SOC Autonomy

30 Days: Kickoff, Connect, and Ship Quick Wins

In the first 30 days with Torq, the focus is on standing up the platform, connecting your stack, and shipping quick wins. Guided by a dedicated Torq team, your SOC enables SSO and role mapping, lights up core integrations like M365/Defender, Okta/Entra, CrowdStrike, Slack, Jira, AWS, etc, and launches the first workflows — phishing triage, EDR alert handling, or cloud misconfiguration detection. 

During this phase, your builders are also trained on workflow design, testing, and debugging. By the end of the first month, automations are live, Tier-1 alert noise is already dropping, and analysts are reclaiming hours once lost to swivel-chair triage.

60 Days: Scale Coverage, Standardize, and Measure

In the next thirty days, the focus shifts to scaling and simplifying. A second wave of workflows expands coverage into IAM offboarding, IOC enrichment, login anomaly detection, and user behavior signals. Socrates, Torq’s AI SOC Analyst, is deployed to handle Tier-1 triage, enrichment, and case summaries

Teams tune thresholds, implement deduplication and correlation rules, and adopt modular subflows and templates to accelerate workflow reuse — especially valuable for MSSPs managing multiple tenants. Automation KPIs like MTTR, suppression rate, and analyst touches per case are established to measure impact. At this stage, broader automation coverage reduces false positives, alert fatigue decreases, and builders independently ship new workflows.

90 Days: Autonomous with Humans on the Loop

By the end of three months, your SOC begins operating as an autonomous system with human-in-the-loop guardrails. Socrates orchestrates the entire case management lifecycle from ingestion through enrichment, correlation, decision, response, and documentation. Analysts only step in for escalated incidents. Standard operating procedures and runbooks are finalized, intake and closure criteria are standardized, and before-and-after benchmarking is completed to prepare for the first quarterly business review (QBR). 

The outcomes are transformative: up to 90% of Tier-1 alerts are automated end-to-end, MTTR drops by more than 60% on core use cases, and analysts shift from reactive case handling to proactive oversight, threat hunting, and strategic improvements.

What to Measure in the First 90 Days of Your AI SOC

Adopting Torq isn’t just about improving detection and response; it’s about proving measurable business impact within the first 90 days. Here are the key metrics to track:

  • MTTR/MTTI: Compare before-and-after times across common use cases to demonstrate immediate efficiency gains.
  • Automation coverage: Track the percentage of Tier-1 alerts that Torq fully handles end-to-end. Mature customers often see ~90% automation coverage by day 90.
  • Suppression rate: Measure how many false positives are automatically identified, documented, and closed with retained evidence — cutting analyst workload and improving accuracy.
  • Analyst touches per case: For Tier-1 incidents, the target is near-zero touches. Analysts should only step in for risk-gated actions or escalations.
  • Onboarding hours per tenant (MSSPs): For managed services, this is a critical margin lever. Track the reduction in time to first value when onboarding new customers.
  • Tool consolidation savings: Document scripts, point automations, and legacy SOAR licenses retired as Torq unifies orchestration into a single platform.
  • Audit readiness: With evidence generated automatically in real time, compliance prep shifts from weeks of manual effort to hours of reporting.

Torq ensures customers hit these ROI milestones with a dedicated team, JumpStart implementation accelerators, and the Torq Academy training program. Teams also have 24/7 access to the Torq Knowledge Base for self-service support. This combination of hands-on guidance and self-service enablement ensures both rapid adoption and long-term maturity.

90-Day Autonomous SOC Wins From Torq Customers

Valvoline: Saving Analysts 6–7 Hours a Day

When Valvoline’s security team faced major resource constraints during a corporate divestiture, they needed a platform that could help them do more with fewer analysts. Within just one week of deploying Torq, Valvoline was up and running on its top-priority use cases, including phishing response and EDR alert handling. 

Torq’s no-code workflows immediately cut down on repetitive triage work, saving analysts between six and seven hours every single day. A Rapid7 integration that had stalled for months under their legacy SOAR was delivered in just days with Torq, proving the platform’s ability to integrate seamlessly and deliver value fast.

Learn how to easily migrate from SOAR to Torq > 

Global Health and Wellness Company: Proving SOC Value with Data in 60 Days

A global health and wellness company needed a way to bring visibility and maturity to its in-house SOC. With Torq, they stood up full end-to-end case management in just six weeks, consolidating data across SIEM, cloud, and identity tools. Within two months, the team had automated 89% of cases and reduced MTTR by 60%. 

Beyond efficiency gains, Torq’s case taxonomy and structured workflows gave this organization the ability to present clear, data-driven ROI narratives to executives, transforming the SOC from a reactive cost center into a proactive value generator.

HWG Sababa: Doubles SOC Output Without Adding Headcount

Italian MSSP HWG Sababa serves customers across Europe, the Middle East, and Central Asia. Before Torq, their analysts were drowning in manual Tier-1 tasks, struggling to meet customer SLAs without expanding headcount. By deploying Torq Hyperautomation™, HWG Sababa automated 55% of their monthly alerts within weeks. MTTR dropped by 95% for low- and medium-priority incidents and by 85% for high-priority threats. 

This surge in security automation nearly doubled the SOC’s operational capacity, allowing analysts to focus on advanced investigations and strategic work while still delivering faster, more consistent outcomes to customers.

Global Online Money Transfer Platform: Cuts Alert Handling Time by 30% 

A leading financial services provider replaced its in-house threat management system with Torq Hyperautomation and saw immediate results. Within days, the team unified its entire security stack — AWS, Microsoft 365, Active Directory, SentinelOne, and more — into Torq’s platform. 

The outcome: 30% time savings, 90%+ of alerts automatically investigated and remediated, and IAM tasks reduced from a full day of work to just three minutes. With enterprise-grade, multi-tenant architecture meeting strict regulatory demands, the company now scales security operations efficiently without adding headcount, all while maintaining compliance across global finance regulations.

Why Customers Ramp Up Fast with Torq HyperSOC

Agentic AI (Socrates): At the core of Torq HyperSOC™ is Socrates, our AI SOC Analyst, designed to handle the full case lifecycle for Tier-1 and Tier-2 incidents. Socrates automatically triages incoming alerts, enriches them with context from threat intelligence and internal data sources, documents every step, and even remediates routine cases without human intervention. By offloading repetitive triage and investigation tasks, Socrates drastically reduces MTTR while ensuring every action is logged, auditable, and defensible. Analysts are only engaged when higher-value judgment or escalations are required.

No-code/low-code and AI workflow builder: Torq empowers both analysts and engineers with a no-code/low-code and AI workflow builder, while still offering full-code capabilities for team members who want to go deep. Teams can design and deploy complex workflows in hours instead of weeks using a drag-and-drop canvas. Reusable subflows and golden templates accelerate scale, while audit-ready logging ensures every action is captured for compliance and accountability. This approach eliminates the need for scarce developer resources while allowing security teams to easily adapt and expand their automations as threats evolve.

300+ prebuilt integrations: Torq connects to virtually any tool in the modern SOC ecosystem, with hundreds of prebuilt integrations covering SIEM, EDR/XDR, IAM, cloud platforms, ITSM systems, email and chat, and threat intelligence sources. Torq offers containerized and custom connectors for niche or proprietary tools to ensure nothing is left out. This deep integration library makes Torq the connective tissue of your SOC, breaking down silos and ensuring every system can work together in real time.

Built for scale: Unlike legacy SOAR, Torq is designed for modern enterprise and MSSP scale. Its multi-tenant, event-driven architecture supports seamless onboarding across multiple environments without duplicating infrastructure. Workflows execute in parallel at massive scale, enabling real-time enrichment and response even in the face of thousands of daily alerts. Enterprise-grade role-based access control (RBAC) and single sign-on (SSO) provide the governance and security compliance needed to run automation at scale across complex organizations and managed service environments.

Get Your SOC Autonomous in 90 Days

If you’re building a modern SOC, you don’t need more dashboards — you need outcomes. 

In 90 days, Torq HyperSOC turns “too many alerts, too little time” into a repeatable, autonomous system: ~90% of Tier-1 handled end-to-end, MTTR slashed, and analysts freed up for threat hunting and strategy. Socrates drives the case lifecycle, the no-code and AI workflow builder scales your best practices, and 300+ integrations make your entire stack work as one.

Stop fighting backlog with headcount. Start operationalizing automation with guardrails, evidence, and real ROI your leadership can see by the next business quarter.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

HyperSOC Unifies What XDR, SOAR, and SIEM Cannot

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For years, SIEM, SOAR, and XDR have defined enterprise security operations. Each played a critical role — SIEM aggregates and analyzes logs for visibility, SOAR automates repetitive tasks, and XDR expands detection across EDR, identity, and cloud-based environments. Yet even together, these platforms could not keep pace with the complexity, scale, and speed of today’s cybersecurity landscape. 

That’s where Torq HyperSOCTM comes in. Rather than choosing between XDR + SOAR or XDR + SIEM, HyperSOC integrates detection, automation, workflow orchestration, and response in one unified platform. 

What is XDR?

Unlike traditional SOC tools that focus on one domain, XDR delivers:

  • Unified detection across multiple data sources, reducing silos and blind spots
  • Correlated insights that connect related alerts into a single incident view
  • Built-in response capabilities that can isolate hosts, block users, or terminate malicious processes automatically

In a modern SOC, XDR acts as the detection and investigation backbone. It’s where raw telemetry becomes actionable threat intelligence. But while XDR accelerates detection, it’s not a complete automation or case management system. It doesn’t orchestrate multi-tool workflows, enforce process consistency, or manage complex investigations at scale.

What is SIEM?

For most enterprises, SIEM tools remain the system of record for:

  • Log management and retention for compliance and audits
  • Forensic investigations that require long-term data lookback
  • Correlation and reporting across endpoints, networks, and applications

While essential for visibility, SIEM wasn’t designed for real-time incident response. As infrastructures grow across hybrid and cloud-based environments, SIEMs often struggle with data volume, latency, and cost. They tell you what happened, but not what’s happening now — and certainly not how to stop it in time.

What is SOAR? (And Why It’s Dead)

Traditional SOAR tools were built on rigid, playbook-based architectures that required extensive scripting, constant upkeep, and deep technical expertise. They automated steps, but not logic. They could move faster, but not think faster.

In practice, legacy SOAR platforms:

  • Demand months of configuration before delivering value
  • Break whenever tools, APIs, or workflows change
  • Struggle to scale across hybrid, multi-tenant environments
  • Still rely on humans for contextual decisions — defeating their purpose

That’s why SOAR is effectively dead and is being replaced by adaptive systems like HyperSOC™, where automation evolves into SOC autonomy.

XDR vs. SIEM vs. SOAR: Key Differences

CapabilityXDRSIEM SOAR 
Primary PurposeUnified detection and incident response across endpoints, network, identity, and cloudCentralized log collection, normalization, and correlation for visibility and complianceWorkflow orchestration and automation of incident response processes
Core StrengthCross-domain detection and automated containmentLong-term storage, analytics, and audit visibilityAutomating multi-tool workflows and manual tasks
Data SourcesEndpoint, network, cloud, identity, emailLogs from across infrastructure, apps, and security toolsAlerts and data ingested from SIEM, XDR, EDR, and ITSM systems
Detection CoverageReal-time, multi-vector threat correlationDepends on rule-based correlation and analyst queriesNo native detection — acts on alerts from other tools
Response CapabilityBuilt-in, automated response (isolation, blocking, quarantine)Minimal — requires external integrationScripted responses via playbooks and predefined automations
Automation ApproachIntegrated and adaptive automation within the platformManual or rule-based workflowsPredefined playbooks, often complex to maintain
Scalability & MaintenanceHigh — cloud-native and adaptiveHeavy data storage and tuning requiredHigh maintenance and scripting overhead
Human InteractionGuided investigation with analyst-assisted decisioningHeavy analyst involvement for correlation and queryRequires frequent human oversight and playbook upkeep
Ideal Use CaseReal-time detection, automated response, and rapid containmentCompliance, audit logging, and forensic investigationProcess automation, escalation, and workflow coordination
Key LimitationLimited case management and orchestrationLacks real-time detection and automationLacks intelligence, adaptive reasoning, and scalability

Each platform plays a role — but none unifies detection, automation, case management, and AI-driven reasoning into one system.

That’s what Torq HyperSOC™ delivers:

  • The real-time visibility of XDR
  • The historical depth of SIEM
  • The orchestration power of SOAR — all fused into a single, autonomous security operations platform

Why SIEM, XDR, and SOAR Alone Are No Longer Enough for the Modern SOC

For years, SIEM, SOAR, and, more recently XDR have defined the core of enterprise security operations. Each brought major advances: SIEM centralized visibility, SOAR automated repetitive tasks, and XDR unified detection across multiple domains. But as modern threats evolve faster than teams can respond, even these tools — alone or combined — can’t keep up with the scale, complexity, and speed today’s SOC demands.

The Limits of SIEM: Visibility Without Velocity

Traditional SIEM solutions provide long-term data correlation and compliance reporting, but they struggle with real-time incident response. Designed for static infrastructures, many SIEM tools can’t efficiently analyze or aggregate high-volume telemetry from hybrid and multi-cloud environments. This latency leads to missed detections and delayed response times, leaving gaps that attackers can exploit.

While SIEM remains invaluable for use cases like compliance and forensics, it wasn’t built to detect or prioritize critical threats in real time. Modern SOCs need more than historical context — they need the ability to act on threat intelligence instantly.

The Limits of SOAR: Automation Without Adaptability

SOAR emerged to automate workflows and streamline incident response, but its capabilities often stop short of full adaptability. Traditional SOAR systems depend on predefined playbooks that require constant upkeep, deep scripting expertise, and manual maintenance. As tools, APIs, and processes evolve, these brittle automations break — increasing cost and reducing efficiency.

As a result, SOCs spend more time managing playbooks than mitigating suspicious or malicious activity. Legacy SOAR can improve workflow automation, but it cannot identify, adapt, and learn from new attack patterns or context across multiple data sources.

The Limits of XDR: Detection Without Orchestration

XDR advanced detection by combining EDR, network, identity, and cloud telemetry into a single analysis layer. It’s powerful at correlating threat intelligence and reducing false positives, improving both visibility and security posture. However, most XDR systems remain detection-focused — not orchestration-driven.

They excel at recognizing critical indicators and offering insights into attack chains but rely on external systems for investigation, workflow coordination, and containment. Without deep orchestration or automated case management, response still depends on humans.

The Path Forward: From SOC Automation to Autonomy

HyperSOC doesn’t replace SIEM or XDR — it reduces dependency on them by delivering what they can’t: reasoning, orchestration, and real-time decision-making at machine speed. It unifies threat intelligence, incident response, and threat hunting into a single adaptive system that reasons through context, automates decisions, and learns continuously.

Torq HyperSOC: 

  • Leverages SIEM for historical data while automating detection and correlation in real time
  • Integrates with XDR to analyze, detect, and prioritize critical events with AI-driven context
  • Surpasses SOAR, replacing static playbooks with dynamic, self-optimizing workflows

The result is a SOC that’s faster, smarter, and self-improving — one built for the threats of today and tomorrow.

Introducing HyperSOC: The Future of SOC Autonomy

Friendly to your existing stack (XDR, SIEM, or SOAR), Torq HyperSOC is built for tomorrow’s SOC. It’s the connective layer that turns detection into decision, and decision into action — instantly, intelligently, and at scale.

What it delivers:

  • Agentic AI: HyperSOC reasons through context, adapts to new signals, and evolves with every incident — creating a SOC that gets smarter with every case.
  • No-code/low-code workflow builder: Build and deploy end-to-end workflows in minutes. HyperSOC’s visual builder eliminates complex scripting, empowering analysts and engineers alike to automate detection, investigation, and response at scale.
  • Unified lifecycle: From detection to investigation, response, case management, and audit — HyperSOC brings every stage of the SOC workflow into one cohesive, transparent platform. No handoffs. No silos. No guesswork.
  • Scale and speed: Whether handling thousands of alerts a day or managing hundreds of environments, HyperSOC delivers elastic, multi-tenant performance built for global enterprises and MSSPs.
  • Leveraging XDR: HyperSOC ingests and correlates cross-domain telemetry from endpoints, networks, cloud, and identity systems, transforming raw XDR detections into full-lifecycle, autonomous response actions.
  • More advanced than SOAR: Where traditional SOAR ends, HyperSOC begins. It replaces brittle playbooks with dynamic, context-aware automation that understands intent, drives consistent triage, and integrates native case management.

HyperSOC empowers your team to detect faster, respond autonomously, and scale operations across complexity while maintaining control.

How to Migrate from SOAR to Torq HyperSOC + SIEM + XDR

1. Build Your Migration Plan

Start by auditing your existing SOAR environment: playbooks, integrations, and key processes. Identify what works, what’s broken, and what’s slowing you down. Then, map those workflows to HyperSOC’s automation framework — merging redundant steps, removing manual approvals, and rebuilding for efficiency.

Torq’s team works side-by-side with you through JumpStart, our hands-on enablement program, to design a custom migration roadmap that meets your operational and business goals.

2. Migrate and Modernize Workflows

Don’t copy your old playbooks — rebuild smarter. HyperSOC replaces static, script-heavy automations with dynamic, AI-assisted workflows that are easier to maintain and infinitely more flexible.

  • Visual workflow builder: Build and test workflows in real time — without coding.
  • AI workflow builder: Create entire automations through natural language prompts.
  • Seamless integrations: Connect instantly with 300+ tools, from EDR, XDR, and SIEM to identity and cloud platforms.

This phase is where many teams realize that what took 50 workflows in their old SOAR can now be done in 30 or less — faster, cleaner, and with built-in threat intelligence.

3. Validate and Go Live

Test before you flip the switch. HyperSOC lets you test every step of your automation in a dedicated staging environment, ensuring complete confidence before production rollout.

You can even run both systems in parallel during cutover — minimizing downtime while your SOC transitions to full Hyperautomation. Once validated, you’ll begin decommissioning your legacy SOAR and start measuring real impact: faster MTTR, reduced alert fatigue, and higher analyst capacity.

4. Continue to Work with Your Existing Stack

SIEM + HyperSOC: Your SIEM remains the central hub for log collection, long-term analytics, and compliance. HyperSOC consumes that telemetry in real time, enriching alerts with contextual data from users, assets, and cloud environments. When high-fidelity incidents are detected, HyperSOC automatically triages, investigates, and initiates the appropriate workflow.

XDR + HyperSOC: XDR delivers cross-domain detections across endpoint, network, and cloud. HyperSOC extends that reach by automating correlation, response, and case management — turning XDR signals into full-lifecycle incident handling. Together, they form an adaptive defense system that detects, decides, and responds at machine speed.

Unified Feedback Loop: Every automated action — from isolation to credential revocation — feeds back into your SIEM and XDR. This creates continuous learning, measurable outcomes, and audit-ready visibility across your entire SOC.

5. Scale Autonomy with Agentic AI

Once your core workflows are live, HyperSOC’s AI SOC Analyst, Socrates, and multi-agent system take over the heavy lifting. These AI Agents continuously triage, enrich, and resolve incidents — learning from every case. Analysts move from chasing alerts to supervising intelligent, explainable automation.

“Transitioning to Torq was smooth. Torq’s speed and flexibility allowed us to migrate and optimize our workflows quickly and their support team was instrumental in ensuring a seamless migration.”

– SOC manager, leading security company

Measuring ROI of HyperSOC Adoption

Adopting Torq HyperSOC™ is a measurable business transformation. Here’s how security teams quantify the impact:

  • Operational efficiency: Dramatically shorter triage cycles, fewer escalations, and near-zero manual handoffs. What once took hours now happens in seconds.
  • Cost optimization: Retire legacy SOAR tools, reduce maintenance overhead, and lower the analyst-to-alert ratio without sacrificing coverage.
  • Enhanced security posture: Broader detection visibility, faster containment, and reduced dwell time lead to measurable risk reduction across every environment.
  • Analyst empowerment: Teams spend less time on repetitive tasks and more time investigating complex threats, driving higher morale, engagement, and retention.
  • Business visibility: HyperSOC turns SOC performance into business impact— tracking automation rates, containment speed, and incident volume trends that tie directly to operational resilience and ROI.

The Future Isn’t XDR vs. SOAR — It’s HyperSOC

For years, security teams have been forced to choose: XDR for detection, SOAR for automation, SIEM for visibility. But that model no longer fits the scale, speed, or sophistication of modern threats. Attackers have evolved — your SOC must too.

Torq HyperSOC™ ends the debate. It unifies detection, investigation, automation, and response into a single, intelligent system — working seamlessly with your existing SIEM and XDR to deliver real-time, autonomous defense. HyperSOC doesn’t just automate; it reasons, adapts, and acts — turning every signal into a complete, auditable response.

See how HyperSOC transforms your SOC from reactive to autonomous — and redefines what’s possible in security operations. Get your copy of the Don’t Die. Get Torq manifesto.

FAQs

What are the differences between SOAR and SIEM?

SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation, and Response) play complementary but distinct roles.

  • SIEM collects and normalizes logs for visibility, compliance, and historical analysis.
  • SOAR acts on that data to automate incident response workflows and orchestrate actions across tools.

But modern SOCs often replace SOAR with HyperSOC and integrate their SIEM into automated responses with Torq, which includes logging, detection, automation, and response in one unified platform.

What are the differences between XDR and SIEM?

XDR and SIEM both handle threat data, but they differ in real-time intelligence and automation:

  • SIEM aggregates and correlates logs, offering long-term data storage and compliance reporting. It’s built for visibility, not speed.
  • XDR is focused on active, real-time detection and response, correlating data across multiple security layers to identify and contain threats instantly. In practice, SIEM tells you what happened, while XDR helps stop it as it happens.

 

Torq HyperSOC integrates with both, combining SIEM’s visibility and XDR’s intelligence with fully automated workflows for end-to-end defense.

Does XDR replace SOAR?

No — XDR doesn’t replace SOAR, but it does overlap in specific detection and response capabilities. XDR (Extended Detection and Response) focuses on data correlation and automated response across endpoints, networks, and cloud environments. It unifies visibility and detection.

On the other hand, SOAR (Security Orchestration, Automation, and Response) is designed for workflow orchestration — connecting multiple tools and automating manual steps across the SOC. The strongest security environments combine both: XDR for detection and HyperSOC as a SOAR replacement for orchestration and response. Torq unifies these functions into one adaptive, AI-driven system.

How does the integration complexity of SOAR compare to XDR?

Traditional SOAR tools are complex to integrate. They require manual scripting, API maintenance, and constant playbook updates. Every new tool or process adds friction. XDR platforms are typically easier to deploy, with native integrations and prebuilt data pipelines for faster time to value. HyperSOC bridges this gap, offering SOAR flexibility without upkeep. It connects seamlessly to your XDR, SIEM, IAM, and cloud tools through no-code or low-code workflows that scale effortlessly.

 

What makes HyperSOC different from XDR and SOAR?

HyperSOC goes beyond the traditional limits of XDR and SOAR by unifying detection, automation, orchestration, and case management in one platform — powered by agentic AI.

  • Unlike XDR, which focuses mainly on detection and analytics across endpoints, networks, and clouds, HyperSOC adds full-lifecycle automation — triage, investigation, containment, and remediation — all without manual intervention.
  • Unlike SOAR, which relies on static playbooks and heavy scripting, HyperSOC uses dynamic, AI-driven workflows that adapt to real-time context.
  • Unlike both, HyperSOC continuously learns from every incident, optimizing future responses through intelligent feedback loops.

HyperSOC merges XDR’s visibility, SOAR orchestration, and AI’s adaptability — creating an autonomous, self-improving SOC built for scale, speed, and resilience.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Torq for MDRs: Increase Margin and Onboard Customers Faster 

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Managed detection and response (MDR) providers faceskyrocketing demand and rising stakes. The MDR market is projected to grow to $11.8 billion by 2029 (up from $4.1 billion in 2024), a 23.5% compound annual growth rate driven by the intensifying landscape of advanced threats and sophisticated attacks, as well as ongoing cybersecurity talent shortages.

But as demand surges, security operations teams within MDRs are challenged to scale efficiently, deliver consistent SLA-backed services, and preserve razor-thin margins — all too often while relying on legacy security orchestration, automation, and response (SOAR) systems that crumble under cloud workloads and multi-tenant complexity.

To thrive in this new era, MDRs need a security automation platform that helps them scale efficiently, deliver measurable outcomes, and protect profitability. MDRs, meet Torq Hyperautomation™.

What is MDR and Why It Matters for Enterprises

Unlike traditional managed security service providers (MSSPs), which often focus on alerting, MDRs deliver hands-on investigation and active remediation — making them a critical lifeline for enterprises facing resource constraints, nonstop cyberattacks, and the need for stronger endpoint protection.

For enterprises, security operations through an MDR deliver three key benefits:

  1. 24/7 monitoring and response: Around-the-clock visibility and containment coverage when internal teams can’t keep pace with threat volume.
  2. Access to scarce talent: MDRs provide experienced security analysts in a market plagued by skills shortages.
  3. Faster detection and response: MDRs reduce dwell time by investigating, triaging, and remediating alerts before they escalate into costly breaches.

As enterprises embrace hybrid cloud, SaaS, and remote work at scale, the need for effective MDR solutions has never been greater. But delivering MDR services profitably requires providers to overcome the complexity of multi-tenant environments, tool sprawl, and the relentless flood of Tier-1 alerts. 

Legacy SOAR promised to solve these challenges, but it wasn’t built for hybrid cloud or multi-tenant operations, leaving MDRs stuck with brittle playbooks, limited integrations, and endless tickets that drain security analysts instead of protecting customers. Then, security Hyperautomation entered the scene.

MDR Services and Solutions Enhanced by Hyperautomation

Torq Hyperautomation strengthens every cybersecurity service that MDRs deliver, helping providers meet rising demand without sacrificing margin by automating:

  • Threat detection and triage: Torq automates Tier-1 investigations, eliminating false positives and noise across tenants.
  • Incident response and auto-remediation: Hyperautomation streamlines workflows so low-level cases close autonomously while security analysts focus on complex cyber threats, ensuring providers can respond faster and consistently remediate incidents across all tenants.
  • Reporting: Torq creates customer-ready reporting and dashboards to demonstrate SLA performance and ROI, along with cross-tenant workspace reporting capabilities to understand big picture operational performance.

Torq consolidates workflows and automates repetitive responses to eliminate ticket fatigue — preventing analyst burnout while ensuring every customer receives consistent, SLA-backed protection. It also unifies operations across tenants so MDR services scale seamlessly, reduce manual burden, and deliver higher-value outcomes that drive stickiness.

Increasing Efficiency and Margin with MDR Security Automation

By ditching legacy SOAR, security MDRs can finally escape the inefficiencies that drain margins and stall growth. With Torq Hyperautomation, MDRs can:

  • Automate up to 90% of Tier-1 case analysis tasks with an autonomous AI SOC Analyst.
  • Onboard and provision new customer environments 18x faster.
  • Handle 5× more security events without increasing headcount.
  • Deliver higher-value services that reduce churn and increase stickiness.
  • Meet SLAs more consistently through automation-first response.
  • Consolidate tooling and integrate disparate systems to lower costs and increase efficiency.

Torq automates large portions of investigation, analysis, and response while also augmenting security analysts with AI-driven case summaries, natural language investigation, and intelligent prioritization. This reduces human time per case, enabling MDRs to process more events with the same headcount while keeping analysts focused on high-value investigations — better protecting both margins and customer outcomes.

Industry leaders have taken notice. IDC and GigaOm both identify Hyperautomation as the future of security automation, while one of the largest MDRs in the U.S., Deepwatch, has standardized on Torq Hyperautomation to drive global efficiency. 

“With Torq Hyperautomation, we are significantly increasing productivity and efficiency, ensuring that our customers gain better evidence, analysis, and control over their cybersecurity, while staying protected from external threats and operational risks.”

Charlie Thomas, CEO, Deepwatch

And because Torq supports no-code, low-code, and full-code approaches on a cloud-native, multi-tenant foundation, MDRs gain the flexibility to scale faster, improve case management with AI, and future-proof their operations.

MDR Cybersecurity: Faster Onboarding and Scalable Operations

Onboarding has historically been one of the biggest pain points for MDR providers, delaying ROI for both the provider and their customers. Torq automates onboarding so new tenants can be provisioned in minutes, not weeks, while repeatable workflows can be shared across environments for faster ramp-up.

  • 10x faster onboarding: Standardize and automate customer onboarding and ramp-up, replicating proven workflows across tenants to onboard customers 18x faster.
  • Limitless integrations: Connect instantly with every tool in the customer’s stack, expanding value and widening the addressable market.

“New customers are seeing faster onboardings than we’ve ever seen.”

Micah Donald, Sr. Director of Solutions Engineering, Deepwatch

Torq’s event-driven architecture ensures MDRs scale operations elastically across cloud environments, handle more events per analyst, and maintain SLA-backed performance as customer demand grows.

Choosing the Right Security MDR Provider for Your Organization

When evaluating MDR or managed security service providers, enterprises should look for:

  • Comprehensive service coverage that spans detection, investigation, and remediation.
  • Proven automation capabilities that enable faster response, SLA adherence, and cost savings.
  • Integration flexibility to work seamlessly with diverse and evolving enterprise stacks without lock-in.

By enabling security MDR service providers to automate Tier-1 case work, integrate with any customer stack, and standardize workflows across tenants, Torq not only helps MDRs scale profitably but also strengthens customer loyalty. The result is a service model that delivers consistent SLA-backed protection, measurable ROI, and the kind of resilience that enterprises demand from a long-term, strategic security partner.

The Future of MDR is Hyperautomation

The MDR market is exploding, but growth alone won’t guarantee success. Providers that cling to legacy SOAR will find themselves drowning in alerts, missing SLAs, and watching margins erode. 

With Hyperautomation, security outcomes are delivered at machine speed, customers are onboarded in minutes, and undeniable ROI is proven with every engagement. Torq gives managed providers the scale, efficiency, and intelligence they need to thrive in a high-demand, margin-tight market, turning the challenges of multi-tenancy, tool sprawl, and endless Tier-1 noise into opportunities for growth and customer loyalty.

SOAR is dead (like, dead dead) — but it’s still killing managed services. Get the Managed Services Manifesto to see why Torq Hyperautomation is the future of scalable, SLA-ready MDR.

FAQs

What is the difference between MDRs and MSSPs?

Managed Security Service Providers (MSSPs) typically focus on monitoring and alerting, notifying customers when threats are detected. Managed Detection and Response (MDR) providers) go further by actively investigating, triaging, and remediating threats on behalf of customers, providing hands-on expertise and faster outcomes.

How does MDR enhance cybersecurity?

Managed detection and response (MDR) enhances cybersecurity by delivering a comprehensive, proactive approach to threat detection and incident response. MDR strengthens defenses by combining continuous 24/7 monitoring, expert threat hunting, integrated endpoint protection, advanced detection, and rapid automated response capabilities. 

What types of industries benefit most from MDR services?

Security MDR services can benefit a wide array of industries, but are especially valuable for industries with strict compliance needs or sensitive data — such as financial services, healthcare, government, and critical infrastructure — where faster detection and response are critical.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

The Cybersecurity Lifecycle: How Torq Automates Detection, Response, and Recovery

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See how Torq harnesses AI in your SOC to detect, prioritize, and respond to threats faster.

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The cybersecurity lifecycle is the foundation of how security teams protect, detect, and recover from threats. From asset discovery to post-incident recovery, the lifecycle defines the processes organizations rely on to safeguard data and systems.

But here’s the challenge: While the lifecycle provides a roadmap, operationalizing it in modern SOCs is messy. Disconnected tools, alert fatigue, and endless manual tasks slow down response times and create gaps that attackers exploit.

By automating every stage of the cybersecurity lifecycle, Torq Hyperautomation helps SOCs move from fragmented processes to a unified, orchestrated defense — enabling consistent, real-time protection at scale.

What Is the Cybersecurity Lifecycle?

Most teams align it to five phases from NIST — identify, protect, detect, respond, and recover — run as an ongoing loop rather than a one-time checklist. The goal is resilience: understand what matters, harden it, spot threats fast, contain them, and restore normal operations while learning from every incident.

Because threats and environments change daily, the cybersecurity lifecycle is iterative: Metrics like MTTD/MTTR, tabletop exercises, red/purple-team findings, and audit results continuously refine each phase, tightening controls, improving detection logic, and streamlining response and recovery.

The 5 Stages of the Cybersecurity Lifecycle Explained

1. Identify: This stage is about visibility. Teams inventory assets, perform risk assessments, and uncover vulnerabilities. Without strong identification, blind spots remain — and attackers exploit what you don’t see.

2. Protect: Once risks are known, organizations deploy defenses: access control, encryption, segmentation, endpoint hardening, and security awareness training. The goal is to minimize the attack surface and prevent intrusions.

3. Detect: Here’s where SIEM, EDR, and XDR platforms generate alerts and identify suspicious activity. Effective detection relies on real-time monitoring, correlation, and threat intelligence to separate signal from noise.

4. Respond: After detection, SOCs must investigate, contain, and remediate incidents quickly. This includes triaging alerts, isolating systems, revoking access, blocking malicious domains, and notifying stakeholders.

5. Recover: The final stage focuses on resilience. Teams restore systems, minimize downtime, and feed lessons learned back into earlier phases — closing the loop for continuous improvement.

Challenges Modern SOCs Face at Each Cybersecurity Lifecycle Stage

Frameworks like NIST make the cybersecurity lifecycle look clean and sequential. But in practice, SOC teams know it rarely plays out that way. Each stage introduces friction — often because of disconnected tools, overworked analysts, and manual, error-prone workflows. Here’s where things break down.

Identification Challenge: Fragmented Asset Discovery

Most organizations rely on a patchwork of vulnerability scanners, CMDBs, and cloud-native tools to inventory assets. The result? Fragmented, incomplete visibility. Shadow IT, unmanaged endpoints, and ephemeral cloud resources slip through the cracks. Attackers thrive on these blind spots, while security teams spend valuable time reconciling spreadsheets rather than closing risks.

Protection Challenge: Uneven Policy Enforcement Across Environments

Policies don’t always travel well in hybrid environments. An IAM control enforced on AWS may not exist in Azure. Endpoint protection might be strong for corporate laptops, but nonexistent for contractors. This creates policy gaps that attackers can exploit while IT and security teams argue over ownership. Without automation, achieving consistent “Protect” controls is nearly impossible at scale.

Detection Challenge: Alert Fatigue from Noisy Systems

SIEMs, EDRs, XDRs, and threat intel feeds generate millions of alerts — but few are truly actionable. Analysts face alert fatigue, struggling to separate signal from noise. False positives clog queues, while real incidents get missed or delayed. Detection is no longer about generating alerts; it’s about enriching them with context and automating the next step — something traditional stacks rarely do.

Response Challenge: Manual, Slow, and Siloed

SOC bottlenecks become most painful during incident response. Analysts must manually triage, pivot across tools, request approvals, and loop in IT or DevOps teams. Every handoff adds hours (or days). Containment delays give attackers more dwell time, increasing breach impact. The gap between detection and remediation remains one of the SOC’s weakest links.

Recovery Challenge: Inconsistent and Poorly Documented

Recovery is supposed to restore operations and strengthen defenses. But in practice, it’s often inconsistent, rushed, and under-documented. Teams restore systems but fail to validate patches. Playbooks aren’t updated. Post-mortems rarely translate into better workflows. This leaves organizations vulnerable to repeat incidents — essentially relearning the same lessons after every breach.

How Hyperautomation Transforms the Cybersecurity Lifecycle

Traditional SOC operations often stop at dashboards, rules, and manual scripts — leaving analysts bogged down by repetitive work and inconsistent processes. Security Hyperautomation acts as the connective tissue across your entire security stack, orchestrating end-to-end action, eliminating bottlenecks, enriching data in real time, and triggering the right responses instantly.

With Torq Hyperautomation, every stage of the cybersecurity lifecycle becomes faster, more reliable, and easier to scale.

Identify with Context

Automated asset discovery and inventory: Torq integrates with CMDBs, vulnerability scanners, and cloud-native tools to maintain always-current visibility of assets and exposures.

Risk mapping: Assets are automatically tagged with ownership, business impact, and compliance requirements, giving context for prioritization.

Protect at Scale

Policy enforcement at scale: Torq continuously checks and enforces guardrails across IAM, cloud, and endpoint tools — ensuring least-privilege access, encryption, and network segmentation.

Configuration drift detection: Changes in cloud or endpoint configurations automatically trigger workflows to roll back or alert.

Detect Smarter

Real-time, enriched alerts: By connecting SIEM, EDR, and threat intelligence sources, Torq ensures every alert is automatically enriched with context (geo-IP, reputation, past incident history) before analysts ever see it.

Correlation at scale: Related events are automatically linked, reducing alert sprawl and helping analysts spot multi-stage attacks.

Respond Faster

No-code containment playbooks: Torq automatically executes safe but decisive actions like isolating compromised hosts, revoking tokens, resetting user accounts, or blocking malicious domains.

Risk-gated autonomy: Tier-1 threats are remediated fully autonomously, while higher-risk actions require one-click analyst approval — all with complete audit trails.

Recover and Improve

Closed-loop validation: Torq automatically triggers rescans and patch checks to confirm remediation is successful.

Compliance-ready reporting: Every workflow logs artifacts, timestamps, and outcomes, generating structured evidence for frameworks like SOC 2, NIST, HIPAA, and SEC guidelines.

Continuous improvement: Metrics like MTTR, suppression rate, and automation coverage are tracked to refine detection and response over time.

Example Scenario: Phishing Attack Detected in Microsoft 365

  1. Identify: Torq ingests CMDB and Entra ID data, flagging the targeted finance user as high-risk due to elevated privileges.
  2. Protect: Torq validates IAM and mailbox configurations, checking for risky changes like forwarding rules.
  3. Detect: Defender flags a phishing email. Torq enriches the alert with Recorded Future, WHOIS, and VirusTotal intelligence to confirm the domain is malicious.
  4. Respond: Torq quarantines the phishing email, revokes active sessions, resets the user’s password, isolates the endpoint, and alerts the SOC via Slack.
  5. Recover: Torq triggers targeted rescans, validates remediation, and auto-generates a compliance-ready incident report with full timeline and audit trail.

Example Scenario: Impossible Travel Detection in Okta

  1. Identify: Torq ingests identity data from Entra ID/Okta and builds user login baselines (geo, device, session history).
  2. Protect: Torq enforces identity guardrails (MFA, conditional access) and flags high-value accounts for closer monitoring.
  3. Detect: A new login event shows physically impossible travel. Torq enriches it with Defender telemetry and IP reputation data.
  4. Respond: Torq challenges the user in real time. If denied or unverified, it forces a password reset, revokes sessions, isolates risky devices, and alerts the SOC.
  5. Recover: Torq validates the remediation with rescans, updates the user’s login history, and generates a compliance-ready audit record.

The Future of the SOC: Hyperautomated Cybersecurity Lifecycles

Legacy approaches to the cybersecurity lifecycle break down under modern attack speed and scale. Hyperautomation gives SOCs the orchestration layer they’ve been missing — one that unifies tools, eliminates silos, and ensures every lifecycle phase flows seamlessly into the next.

With Torq, organizations can:

  • Accelerate MTTR by automating detection → response → recovery.
  • Reduce analyst burden by eliminating repetitive triage.
  • Continuously improve security posture through closed-loop remediation.
  • Scale effortlessly without adding headcount.

The future of the cybersecurity lifecycle is not more dashboards or rules — it’s an autonomous, adaptive loop that evolves as fast as attackers do. 

Torq makes that future real today. See all the ways Torq makes the SOC more efficient for security teams.

FAQs

What is lifecycle management in cybersecurity?

Lifecycle management is the continuous governance of the cybersecurity lifecycle — identify, protect, detect, respond, recover — run as an IT security lifecycle program and measured against a cybersecurity maturity model.

What are the 5 C's of cybersecurity?

The five C’s in cybersecurity are confidentiality, integrity, availability, compliance, and continuity. Teams use them to guide control selection and resilience decisions across the cybersecurity lifecycle.

What are the 5 stages of the cybersecurity lifecycle?

The five stages of the cybersecurity lifecycle are identify, protect, detect, respond, and recover. Organizations run this IT security lifecycle continuously and track progress with a cybersecurity maturity model.

What are the 4 phases of a cyber attack?

A cyber attack lifecycle includes reconnaissance, initial access/exploitation, lateral movement, privilege escalation, and actions on objectives. This sequence aligns with the cyber kill chain.

What are the 5 phases of the cyber kill chain?

In the five-phase cyber kill chain, attacks progress through reconnaissance, delivery/weaponization, exploitation, installation with command-and-control, and actions on objectives. Mapping detections and playbooks to these stages helps close gaps earlier.

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Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

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“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

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“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

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“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

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“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

What is an MSSP SOC? The Future of Cybersecurity for Modern Businesses

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Running a modern Security Operations Center (SOC) is harder than ever. Between nonstop alerts, talent shortages, and the rising sophistication of attacks, even large enterprises struggle to maintain 24/7 coverage. That’s why Managed Security Service Providers (MSSPs) are becoming the backbone of enterprise cybersecurity. 

An MSSP SOC delivers enterprise-grade 24/7 security monitoring, threat detection, and incident response for multiple clients through a single, centralized platform. It gives organizations the power of a fully staffed, modern SOC — without the cost, complexity, or burnout that often come with running one internally.

For businesses, that means enterprise-grade protection without the overhead of building an internal SOC. For MSSPs, it’s a scalable opportunity to deliver differentiated, automation-driven security services that grow with every client onboarded.

This blog shares how MSSP SOCs work, why they’re transforming cybersecurity, and how Torq HyperSOC™ helps both managed security providers and their customers reach new levels of speed, accuracy, and resilience.

The Core Components of an MSSP SOC

Key services and functions include:

  • 24/7/365 monitoring: Around-the-clock visibility is the defining feature of an MSSP SOC. By leveraging advanced SIEM solutions, EDR, and XDR tools, MSSPs monitor endpoints, networks, and cloud environments for malicious activity every second of the day — something that’s both cost- and resource-prohibitive for most internal teams.
  • Incident response and containment: When a threat is detected, the MSSP analysts immediately take action to contain and remediate it. They isolate affected systems, remove malware, reset credentials, and coordinate directly with client IT teams to restore normal operations.
  • Threat intelligence and proactive defense: Modern MSSPs hunt for threats. By correlating global threat intelligence feeds with real-time telemetry, they identify active attack campaigns, compromised credentials, and new vulnerabilities before they’re exploited.
  • Vulnerability management and compliance: An MSSP SOC also handles vulnerability scanning, patch prioritization, and compliance management, ensuring clients meet frameworks like ISO 27001, SOC 2, GDPR, and HIPAA. This proactive oversight reduces exposure and simplifies audit readiness.

Why Businesses Choose an MSSP SOC

Cost-effectiveness: Running an in-house SOC can cost millions annually once you factor in salaries, training, licensing, and infrastructure. An MSSP SOC distributes these costs across multiple clients, providing enterprise-grade coverage at a fraction of the expense — and with predictable, subscription-based pricing.

Access to specialized expertise: Cybersecurity talent is scarce and expensive. Partnering with an MSSP instantly connects your organization to a team of certified analysts, threat hunters, and incident responders who live and breathe security every day. 

Scalability and flexibility: MSSP services include elastic security coverage, scaling services up or down as your business grows or threat volumes spike. Whether your environment operates on-prem or across hybrid and cloud-based environments, MSSPs deliver flexible security solutions that strengthen overall security posture.

More efficient incident response: An MSSP SOC is built to minimize dwell time. Dedicated incident response specialists and automated triage workflows mean that verified threats are contained within minutes, not hours or days.

Advanced technology and tooling: MSSPs provide access to advanced security stacks — SIEM, EDR, IAM, UEBA, and threat intel platforms — without requiring large upfront investments. Clients benefit from cutting-edge protection while MSSPs handle the integration, updates, and ongoing management.

Why MSSPs Choose Torq HyperSOC™

Traditional SIEM tools and SOAR systems often struggle to keep pace with growing alert volumes and complex cyberattacks. That’s why leading MSSPs are turning to Torq HyperSOC™ to deliver next-generation managed security service capabilities. 

“Organisations don’t want to buy cyber services from companies that only scratch the surface; they want to work with certified specialists who live and breathe cybersecurity, providing valued insights and advice that is tailored to their business and risk profile… [For Kyocera Cyber’s AI-driven M-SOC offering], joining forces with Torq is key to this, as their platform helps ensure our proprietary architecture is best-equipped to offer peace of mind to customers.”

– Andrew Smith, Chief Information & Strategy Officer at Kyocera Cyber

Built for multi-tenancy: Serve hundreds of customers through a unified platform with shared automations, tenant isolation, centralized visibility, and precise access control.

Agentic AI and Hyperautomation: Torq replaces static automation with agentic AI and Hyperautomated workflows that continuously adapt based on threat context. Instead of following a fixed playbook, it reasons, prioritizes, and acts autonomously.

No-code/low-code workflows: Security teams can deploy custom AI workflows in minutes. This accelerates MSSP onboarding and reduces time to value.

Dynamic case management: HyperSOC cases evolve automatically as new data flows in, maintaining context across the entire incident lifecycle.

Real-time response: Torq connects with your existing MSSP stack (SIEM, EDR, IAM, and XDR) to execute real-time actions. Whether isolating endpoints or revoking compromised tokens, responses are immediate and measurable.

Native integrations: With 300+ integrations, Torq brings fragmented tools under one roof. MSSPs gain unified visibility, simplified orchestration, and effortless scalability.

Operational efficiency: By automating 80–90% of repetitive SOC workloads, MSSPs using Torq improve detection-to-response times, reduce false positives, and dramatically increase analyst productivity, without increasing headcount.

What Businesses Gain with MSSPs Using Torq

If you’re a business choosing an MSSP, not all providers are equal. An MSSP powered by Torq HyperSOC™ delivers measurable advantages:

  • Faster incident resolution: AI-driven triage and response slash dwell time.
  • Consistent quality: Standardized workflows ensure reliable, compliant responses.
  • Full transparency: Real-time dashboards and audit-ready case logs provide clear visibility.
  • Reduced false positives: Smarter correlation ensures analysts focus only on genuine threats.
  • Continuous learning: The system improves over time — analyzing new attack patterns and optimizing workflows for stronger proactive defense.

HWG Sababa Delivers 24/7 Value with Torq

European MSSP HWG Sababa used Torq Hyperautomation to transform their managed SOC operations into measurable customer value. When HWG Sababa’s in-house automation framework couldn’t keep pace with their growth, the team adopted Torq. The results were immediate. Years of legacy automations were rebuilt in just weeks, and SOC efficiency surged — with Torq now automatically managing more than half of all monthly alerts, accelerating response by up to 95% for high-priority incidents.

By automating repetitive Tier-1 tasks and streamlining alert investigation and containment, HWG Sababa’s analysts reclaimed valuable time to focus on advanced threat hunting and proactive defense. Torq also enabled the MSSP to extend automated response actions to the customer side — executing critical containment and remediation even when clients lacked 24/7 internal teams. Each automation saves five to fifteen minutes, adding up to hours recovered daily and days of productivity gained each month for customers.

Torq now serves as the backbone of HWG Sababa’s managed SOC operations, powering quantifiable ROI, continuous improvement, and a clear competitive edge. As HWG Sababa’s Head of Innovation, Marco Fattorelli, shares “Torq is the ideal solution for adding value to our managed SOC. By accelerating our automations and responses, Torq Hyperautomation helps us stay ahead of the curve — and the competition.”

MSSP vs. In-House SOC: Finding the Right Fit

CriteriaIn-House SOCMSSP SOC
CostHigh upfront and ongoing investmentSubscription-based, predictable pricing
StaffingRequires full internal teamAccess to expert analysts instantly
CoverageLimited to business hours or regions24/7 global monitoring
ScalabilitySlow, resource-dependentRapid, elastic expansion
TechnologyComplex tool managementManaged and unified by MSSP
Ideal forHighly regulated or large enterprisesMid-size to enterprise customers seeking agility

The New Standard for Managed SOCs

Today’s cyber threats move faster than ever. Your security operations center needs to keep pace. Whether you’re an MSSP SOC scaling to serve more customers or a business looking to outsource security for agility and resilience, Torq HyperSOC™ provides the foundation for AI-driven, rapid response managed security services.

See how leading MSSPs use Torq to transform their security operations and deliver better outcomes across every managed client.

FAQs

What is an MSSP in SOC?

An MSSP in SOC (Managed Security Service Provider in a Security Operations Center) delivers managed security services like security monitoring, threat detection, and incident response on behalf of multiple clients. Instead of maintaining an internal SOC, organizations outsource their security operations to an MSSP, which provides 24/7 coverage using advanced tools such as SIEM, EDR, and MDR. 

An MSSP SOC acts as a centralized command center that protects businesses from cyber threats, improves security posture, and reduces operational costs while ensuring scalable, enterprise-grade defense.

What is an MSP vs MSSP?

An MSP (Managed Service Provider) focuses on general IT management, network maintenance, cloud management, and endpoint support. An MSSP (Managed Security Service Provider) specializes in cybersecurity, offering advanced security operations, detection, and incident response. While an MSP keeps systems running, an MSSP protects those systems from cyberattacks. Many MSSPs operate full-scale security operations centers (SOCs), using SIEM and threat intelligence to monitor and defend against evolving cyber threats continuously. 

What are the key functions of an MSSP SOC?

An MSSP SOC provides 24/7 security monitoring, detection, incident response, vulnerability management, and compliance support. It acts as an organization’s outsourced security operations center, delivering continuous protection and improved security posture.

How does 24/7 monitoring work?

MSSP services use SIEM solutions, EDR, and MDR tools to collect and analyze network and endpoint data continuously. Automated correlation and human expertise work together to detect and contain critical threats before they escalate.

What is a SOC as a Service?

SOC-as-a-Service is a managed security service model where organizations outsource their entire security operations center to an external MSSP. It delivers 24/7 security monitoring, threat detection, incident response, and compliance reporting through a subscription-based model. 

With SOC-as-a-Service, companies gain access to elite SOC analysts, SIEM tools, and MDR capabilities without the cost or complexity of managing them in-house. It’s the most efficient way to strengthen your security posture, reduce false positives, and maintain continuous protection against evolving cyber threats.

 

How does an MSSP SOC use threat intelligence?

By combining global threat intelligence with real-time telemetry, managed security service providers identify emerging cyber threats, track malicious activity, and take proactive measures to defend client environments.

How does an MSSP SOC assist with compliance?

Managed security service teams monitor frameworks like SOC 2, GDPR, and HIPAA, providing continuous security information, reporting, and audit readiness for clients.

What are the main benefits of using an MSSP SOC?

The top benefits include cost savings, faster detection and response, access to elite talent, advanced security tools, and scalable protection — all without building and maintaining a costly internal SOC.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Building an AI-Native Culture: How We Ran an AI Hackathon That Stuck

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TORQ_Headshot_Kostya-Ostrovsky

Konstantin (Kostya) Ostrovsky is the Chief Architect at Torq, where he leverages over 18 years of experience in software engineering and architecture. He specializes in cybersecurity, with a background that began with writing Windows Kernel Drivers. Konstantin is also a frequent speaker at software engineering conferences globally.

At Torq, our goal is to be at the cutting edge of technology — both in how we build our products and in how we work day to day. We adopted GitHub Copilot early, rolled out org-wide access to ChatGPT, Claude, and Cursor, and coached PMs and engineers on promptcraft, coding with copilots, and fast iteration. 

However, simply providing AI tools or just talking about them isn’t enough. While they might seem intuitive at first, mastering the art of working with AI takes time and practice. It’s a process of learning the tricks and developing an intuition to get the most out of them. 

To accelerate adoption, we ran a single-day AI Hackathon designed to turn curiosity into muscle memory — what we call “vibe-coding”: to rapidly and intuitively build cool, product-related features using AI.

How We Ran the AI Hackathon

We gave teams permission to “vibe-code” — move from idea to working prototype in hours — without the friction of day-to-day priorities. The goals were simple: use as much AI as possible, build something useful or delightful, and learn repeatable patterns you can bring back to your sprint.

Sourcing and Filtering Ideas

We opened the floor to everything — product features, internal back-office tools, developer experience (DX) improvements, or anything else our teams could dream up. In a week, we collected nearly 40 ideas. We sat down with our colleagues from the Product Management team, who helped us filter the list by half, prioritizing ideas that were both fun to work on and valuable to our product roadmap. The R&D team selected the remaining ideas focused on internal tooling, DX, and other engineering priorities.

Forming Teams

With the list narrowed to 20 projects, we asked our engineers to vote for the ones they’d most like to work on. They could choose any project that interested them, even outside their usual domain. We voted on a few favorites and assembled balanced squads of 3-4 people, intentionally mixing collaborators who don’t often pair. 

To help with this, I even vibe-coded a small Hackathon organization app. It optimized team assignments to ensure most engineers were placed on a project they had either suggested or voted for.

Creating the Atmosphere

HR and Finance went all-in: banners, shirts, an endless supply of food and drink, and an afterparty to keep the energy high. In true Hackathon fashion, it was also a competition. A jury of four well-respected representatives from different Torq departments awarded prizes to the top three teams, and a “Crowd Favorite” was crowned from a company-wide vote. 

Vibe-coded Hackathon app

The Hack Day

Energy was high across offices, including Warsaw, where one new engineer who joined Torq the day before was able to contribute significantly and even took second place.

Everyone worked extremely hard and had a ton of fun. I was tracking the token usage on our AI tools, and the activity screen in Cursor and the buzz in the office showed teams working as late as 3am. Interestingly, some of the most active AI tool users were our Product Managers and Team Leads, not just the engineers.

The Big Demo

The next morning, teams got five minutes each to give either a presentation, PoC, or live demo in our preview environment. Some were fully functional projects that were live in our preview environment. The teams’ achievements were mind-blowing. The sheer volume of work, business value, and innovative concepts presented was astonishing. Projects that would normally take weeks were demoed after just 24 hours of focused “vibe-coding.” These weren’t production-grade solutions, but they gave everyone a powerful glimpse of what’s possible when leveraging AI tools effectively.

After the winners were announced, I sent a survey to all participants. The results were unanimous: Everyone had a fantastic time and found the experience incredibly valuable.

How It Went

Start planning early. Looping in the Product team upfront gave us well-thought-out problem statements and tasks, so teams hit the ground running.

We crowdsourced the roadmap. We asked everyone to submit ideas and vote.  Ownership increased and teams landed on projects they actually cared about.

Encourage experiments. We explicitly allowed people to try new tools and approaches. The creativity and velocity that followed was off the charts.

Show the score. Mid- and end-event stats (such as progress, token usage, and demos shipped) got everyone pumped up, sparked friendly competition, and kept momentum high.

Next time, we’ll be sure to balance scope across teams. We’ll pre-size projects with a simple complexity rubric and right-size them at kickoff so every team tackles a comparably challenging task.

Want to Run an AI Hackathon at Your Company?

Here’s some tips and best practices I’ve learned from launching this initiative at Torq:

  • Pick a single day.
  • Open the funnel for ideas and filter for impact.
  • Let people choose what they want to work on, then balance teams.
  • Remove friction (e.g., tools, data, environments).
  • Timebox. Demo. Celebrate.
  • Ship the best two or three ideas into a productionization lane.

The cost was minimal for tokens, swag, and food. The ROI showed up immediately: reusable code, better AI workflows, and teams that left with confidence, not just curiosity.

So, what’s the key to driving AI adoption? For us, it was turning conversation into action. Torq’s AI Hackathon provided tangible proof of what our teams could accomplish, transforming abstract potential into mind-blowing demos. It’s the ultimate accelerator, compressing weeks of learning and experimentation into a single, high-energy day. 

The challenge is to carry that momentum forward, integrating these new vibe-coding workflows into our regular sprints. This is how a one-day event becomes the foundation for a long-term, AI-native culture.

Love the idea of vibe-coding, AI Hackathons, and building the future of security automation? We’re looking for engineers, PMs, and problem-solvers who want to push the boundaries of AI-native development. Check out Torq’s Careers page and join us in shaping the future of security.

SEE TORQ IN ACTION

Ready to automate everything?

“Torq takes the vision that’s in your head and actually puts it on paper and into practice.”

Corey Kaemming, Senior Director of InfoSec

“Torq HyperSOC offers unprecedented protection and drives extraordinary efficiency for RSM and our customers.”

Todd Willoughby, Director

Compuquip logo in white

“Torq saves hundreds of hours a month on analysis. Alert fatigue is a thing of the past.”

Phillip Tarrant, SOC Technical Manager

Fiverr logo in black

“The only limit Torq has is people’s imaginations.”

Gai Hanochi, VP Business Technologies

Carvana logo in black

“Torq Agentic AI now handles 100% of Carvana’s Tier-1 security alerts.”

Dina Mathers, CISO

Riskified logo in white

“Torq has transformed efficiency for all five of my security teams and enabled them to focus on much more high-value strategic work.”

Yossi Yeshua, CISO

Automating MITRE ATT&CK Analysis with Torq Socrates

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MITRE ATT&CK has become the de facto SOC framework for classifying adversary behavior — and for good reason. It gives SOC teams a common language to describe threats, uncover gaps, and fine-tune detection logic. But let’s be honest: mapping real-world activity to ATT&CK tactics and techniques is still a time-consuming grind.

For analysts, this usually means bouncing between logs, enrichment sources, and documentation, trying to match cryptic telemetry to the right tactics, techniques, and procedures (TTPs). It’s slow, inconsistent, and vulnerable to human error. In high-volume environments, it just doesn’t scale.

MITRE ATT&CK has become a program in itself. But to use it daily across threat hunting, education, or red/blue teaming, you need automation. Torq Socrates, our agentic AI for autonomous investigation and triage, doesn’t just assist analysts. It acts on their behalf, analyzing cases in real time and automatically mapping findings to the MITRE ATT&CK framework with full context.

Manual MITRE ATT&CK Mapping

Here’s what traditional triage often looks like:

  • You receive an alert, maybe an endpoint flagged a suspicious PowerShell command.
  • You parse the logs, pull related observables, and try to reconstruct what happened.
  • You cross-reference those behaviors with MITRE’s matrix to find matching techniques.
  • You paste your findings into the case record, update the timeline, escalate if needed.

Even if you know the MITRE ATT&CK Framework like the back of your hand, this takes time, 30 to 60 minutes or more per case. That adds up fast. And worse, every analyst does it a little differently, leading to inconsistent documentation and uneven detection tuning downstream.

How Socrates Automates MITRE ATT&CK Analysis

The real challenge with MITRE ATT&CK isn’t understanding it — it’s operationalizing it at scale. SOC teams need to move from enrichment to action, and the only way to do that consistently is through automation

That’s exactly what Torq Socrates delivers. By ingesting alert telemetry, mapping to tactics and techniques, and automating workflows, Socrates bridges the gap between ATT&CK theory and real-world impact, turning what was once a manual grind into a 30-second process. Users can extend or create their own MITRE-aligned workflows in minutes using Torq’s no-code/low-code environment.

Here’s how Socrates applies the MITRE ATT&CK framework in every case it touches:

  1. Ingests case data: Socrates automatically parses alerts, logs, user inputs, and contextual artifacts from across your integrated toolchain.
  2. Identifies patterns across incidents: Socrates compares TTP fingerprints over time, helping teams correlate seemingly unrelated cases or surface persistent attacker behaviors.
  3. Summarizes behaviors: Using natural language processing (NLP), it identifies key actions and patterns (e.g., command execution, credential access, lateral movement).
  4. Maps to ATT&CK: Socrates aligns those behaviors to tactics and techniques from the MITRE ATT&CK framework.
  5. Annotates the case: It logs its reasoning, links evidence, and updates the timeline with MITRE-aligned insights.
  6. Takes action: Based on policy, Socrates escalates, auto-remediates, or closes the case.
Torq Socrates operationalizes the MITRE ATT&CK framework end-to-end

Torq Workflow: Create MITRE ATT&CK Layer from TTP List

Socrates makes it easy to map TTPs to MITRE ATT&CK in every case automatically. But what if you want to go one step further, turning that mapping into a visual layer for deeper analysis or reporting? 

This workflow takes any list of TTPs, whether generated by Socrates, entered manually, or ingested from another system, and automatically builds a shareable ATT&CK layer in both JSON and SVG formats. It’s especially useful for purple team exercises, threat hunting retrospectives, or briefing stakeholders with a visual snapshot of attack coverage.

Here’s what the workflow does:

  • Ingests a list of Tactics and Techniques from the triggering case.
  • Enriches input by expanding Tactics into associated Techniques using MITRE’s dataset (if Techniques aren’t provided directly).
  • Builds a unique list of all Techniques and Sub-techniques.
  • Generates two output formats: a JSON file for MITRE ATT&CK Navigator, and an SVG image for visualization.
  • Attaches the outputs directly to the case timeline for easy access and sharing.

The result is a fast, fully automated way to move from raw TTPs to a structured, visual MITRE layer. Just plug this workflow into any investigation where visual context helps drive decisions, and let Torq handle the rest.

Socrates vs. Manual Triage: A Side-by-Side Look

Consider a privilege escalation case triggered by suspicious endpoint behavior. A manual investigation typically takes 30-60 minutes, including log parsing, tactic identification, and evidence documentation.

With Socrates, the entire process is completed in approximately 30 seconds:

  • Detected behavior: Suspicious PowerShell execution via endpoint telemetry.
  • MITRE ATT&CK technique identified: T1059 – Command and Scripting Interpreter.
  • Evidence collected: PowerShell command logs with encoded payload execution, network activity to known malicious IPs.
  • Automated response recommendation: Endpoint isolation via integrated EDR, notification sent to IAM team for compromised credentials.
  • Outcome: Accelerated incident response, standardized classification, clear audit trails, and significantly reduced analyst workload.

Manual Approach:

  • Parse endpoint telemetry
  • Decode command strings
  • Match to MITRE techniques
  • Draft summary and tag case
  • Escalate and notify IR team
  • Time spent: ~45 minutes

Socrates Approach:

  • Auto-ingests alert + context
  • Detects suspicious use of net localgroup administrators
  • Maps to T1069.002 – Permission Groups Discovery: Domain Groups
  • Updates case, isolates host, triggers IAM sync
  • Time spent: ~30 seconds

Benefits of Automated MITRE ATT&CK Mapping

When Socrates handles MITRE mapping:

  • Threat classification is consistent across cases, shifts, and teams
  • Detection tuning improves because you’re measuring coverage by tactic and technique
  • Cross-case correlation gets easier, especially for threat hunting recurring attacker behavior
  • Audit and reporting get simpler with standardized documentation
  • Purple teaming and validation are enhanced by visual, real-time ATT&CK layer generation
  • Behavioral pattern recognition strengthens your defense posture, as Socrates identifies recurring techniques and stealthy attack strategies across historical cases, supporting more proactive threat hunting and detection refinement.
  • Visual MITRE ATT&CK heatmaps provide strategic insight, showing which techniques are detected, underutilized, or missed entirely. These insights directly support:
    • Purple team planning and retrospective analysis
    • Stakeholder and executive briefings
    • SOC maturity assessments and coverage evaluations
    • Detection engineering prioritization

SOCs that rely on MITRE but analyze it manually leave speed and quality on the table. Socrates gives you full fidelity, with none of the manual effort.

Beyond MITRE ATT&CK: Expanding the Impact of Socrates

Torq Socrates extends its automation beyond MITRE ATT&CK, providing:

Real-time threat enrichment: Socrates enriches every case with live intelligence from integrated sources like VirusTotal, WHOIS, and threat intel feeds, automatically attaching file reputation, IP context, domain history, and known indicators. Analysts gain instant clarity without needing to pivot across tools.

Auto-generated case summaries: Using natural language processing, Socrates produces concise, human-readable case summaries that distill the who, what, and how of each incident, accelerating analyst understanding and review. It’s like having a built-in security note-taker.

Policy-driven remediation: Whether isolating a compromised endpoint, resetting credentials, or disabling user access, Socrates follows automated remediation workflows tailored to your policies. Responses are swift, consistent, and fully auditable.

Seamless analyst handoff: Each case maintains complete context, timeline, and linked evidence, making it easy to escalate or reassign without losing momentum. Transitions between analysts — or even shifts — are frictionless and informed.

Comparing Traditional vs. Torq-Powered MITRE ATT&CK Operations

CapabilityMITRE-Agnostic ApproachTorq-Enabled Implementation
Tagging Alerts & CasesAI or rule-based tagging of detected activityTorq HyperSOC auto-tags cases with relevant tactics, techniques and sub-techniques based on telemetry and case artifacts 
Playbooks / ResponseATT-aligned automation workflowsTemplates and playbooks auto-map TTPs, run responses, and visualize ATT layers in JSON/SVG 
Continuous ValidationOngoing technique simulation or control testsTorq continuously processes detection signals in real-time, enforcing ATT‑aligned workflows per incident 
Case EnrichmentContextual enrichment of alert dataHyperSOC enriches cases with intel, process metadata, threat info, and correlates to prior incidents with same TTPs
Coverage MappingATT matrix dashboardsVisual heatmaps showing TTP coverage across cloud and network based on past case tagging and incident mapping
AI / LLM-Powered AutomationNLP for enrichment and taggingTorq’s LLM engine ingests guidance and framework documentation to enhance accuracy in triage, tagging, and team notifications 
CustomizationScripted solutionsNo-code/low-code builder to create custom ATT&CK workflows

Operationalize MITRE ATT&CK at Scale with Torq Socrates

MITRE ATT&CK mapping has long been a necessary but burdensome part of security operations. Torq Socrates changes that by fully automating the process, from parsing telemetry and identifying techniques to enriching cases, generating visual layers, and triggering policy-driven responses. It transforms MITRE from a static reference into a dynamic, real-time engine for smarter, faster, and more consistent security.

With Socrates, SOC teams no longer waste time on repetitive analysis or inconsistent tagging. They gain precision, speed, and visibility at scale, allowing them to focus on proactive defense, strategic initiatives, and continuous improvement. 

MITRE ATT&CK doesn’t have to be a manual grind. With Torq Socrates, it becomes your SOC’s most powerful automation ally.

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